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Update Problem in Backend – No Access to Pages, Static Blocks or Products?

This topic has 6 replies, 2 voices, and was last updated 6 years, 12 months ago ago by Olga Barlow

George

Participant

April 28, 2017 at 14:47

1.) I was able to update to the latest 3.12 xStore, latest 4.74 WordPress and 3.04 Woo Commerce and from the front end it overall looks good and came out well. BUT ON THE BACKEND, I now have no EDIT or EDIT with VISUAL COMPOSER access in the WP Admin Panel to ANY of the: Pages, Products or Static Blocks. It gives me the following error message when I try to do any editing:

This page isn’t working

exteriorcoatings.com is currently unable to handle this request.
HTTP ERROR 500

2.) A smaller update issue is that on my home page the New Arrivals (Products) has disappeared but since I can’t access any pages I can’t see what the problem might be.

WPAdmin access in private:

Please, contact administrator
for this information.

#161696 Copied Theme version: 3.12 WooCommerce version: 3.04

5 Answers

George

Participant

April 28, 2017 at 15:10

1 more small upgrade item

3.) Single Product Page – the title for the Brand Widget is not a small plain black font and no longer syled. See https://exteriorcoatings.com/shop/scuff-graffiti-barrier-coating/

#161700 Copied

George

Participant

May 2, 2017 at 17:58

I found out the problem to item #1. I had to deactivate 2 plugins that were in conflict that worked previously. Items #2 and #3 still are there, so please take a look. Those are the only 2 remaining small issues from the upgrade that I have found so far.

One more question. Upgrade mentions the search on the header now includes sku numbers, which it does but it also mentions blog posts which it doesn’t. Is there an on/off button somewhere? Thanks.

#161890 Copied

Olga Barlow

Support staff

May 4, 2017 at 18:42

Hello,

2) http://prntscr.com/f44cud Have you sorted out?
3) Actually, before the update, there was no brand title at all, only the brand image but we have added the option to show the title and description http://prntscr.com/f44drv if you don’t want to show it then just disable.

Regards

#162187 Copied

George

Participant

May 10, 2017 at 03:34

Issues on this are sorted out. Thanks for the “assist” on item #3 🙂

#162645 Copied

Olga Barlow

Support staff

May 11, 2017 at 17:18

You are welcome!

Regards

#162882 Copied
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