OpenSSL Problem - by catalo - on WordPress WooCommerce support

This topic has 9 replies, 5 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

  • Avatar: catalo
    catalo
    Participant
    April 21, 2017 at 14:22

    I’ve just purchased the license of this theme, I have “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.” when trying activate.
    I already talked with my provider and they said that I have that version.
    Can you please help me with this problem.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: naja
    Naja Jamal
    Member
    April 22, 2017 at 08:00

    Seems you have an older version of OpenSSL

    As the error message says “contact your hosting company and ask them to upgrade your OpenSSL”

    If your OpenSSL is already the latest version provide us your FTP credentials to check this

    Avatar: catalo
    catalo
    Participant
    April 29, 2017 at 10:57

    After a week dealing with my hosting company this was their answer:

    “Hello Carlos,

    Thank you for contacting the Customer Care Team.

    The ticket # 4138587 that was submitted for boss-lifestyle.com, regarding your OpenSSL concern, has returned from our investigation. Please be advised that we run OpenSSL 1.0.1e with PHP 5.6. We have now closed the ticket in regard to this matter. If you require any further assistance, please do not hesitate to contact us and we will be happy to continue working with you. ”

    I’m going to provide you with my FTP credentials.
    Please let me know. thank you.

    Please, contact administrator
    for this information.
    Avatar: catalo
    catalo
    Participant
    May 1, 2017 at 00:41

    I change Hosting companies From aplus.net to Hostgator problem solved, I was able to Install Xstore.
    Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 2, 2017 at 12:55

    Hello,

    Ok. We are glad that you sorted out. Let me know if you need any other help with our theme.

    Regards

    Avatar: ClearlyDeb
    ClearlyDeb
    Participant
    May 4, 2017 at 00:54

    I have the same problem.
    API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version
    our hosting company has said that the version of openSSL is currently 1.01 on that server and have put the problem back to you.
    Changing hosts is not an option for us.

    I have rolled back to the previous Theme version for now as the client needs a working/branded website

    Please advise
    Kind regards
    Deb

    Please, contact administrator
    for this information.
    Avatar: amzy
    Amzy Leel
    Participant
    May 4, 2017 at 04:12

    Let us know your wp-admin login details and FTP to check this

    Avatar: ClearlyDeb
    ClearlyDeb
    Participant
    May 4, 2017 at 06:09

    Details in private content

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 4, 2017 at 18:05

    Hello,

    Check now, please.

    Regards

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