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We got error at first load after to update our site.

This topic has 7 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

gfdesign

Participant

May 2, 2017 at 05:48

Dear support
Could you take a look why our website is not loading correctly after to update Xstore theme and some plugins as Woocommerce?

Every time we visit the site we get:

Warning: require_once(/home2/estudje4/public_html/xxxxxxxxx/sitio-ecommerce/wp-content/plugins/js_composer/include/classes/core/interfaces.php): failed to open stream: No such file or directory in /home2/estudje4/public_html/xxxxxxxxx/sitio-ecommerce/wp-content/plugins/js_composer/js_composer.php on line 173

Fatal error: require_once(): Failed opening required ‘/home2/estudje4/public_html/xxxxxxxxx/sitio-ecommerce/wp-content/plugins/js_composer/include/classes/core/interfaces.php’ (include_path=’.:/opt/php70/lib/php’) in /home2/estudje4/public_html/xxxxxxxxx/sitio-ecommerce/wp-content/plugins/js_composer/js_composer.php on line 173

but, when we force a new reload of the site (with CTRL + F5 on Windows), strangly it loads fine.

Besides, if we visit the site using Chrome, Xstore is replaced by default WP theme and Visual Composer does not load, but (again) when we force a new reload of the site (with CTRL + F5 on Windows). strangly it loads fine.

Any idea what could be the problem?
Looking forward to your comments
Best regards
Fernando

Please, contact administrator
for this information.

#161836 Copied Theme version: 3.12 WooCommerce version: 3.0.5

6 Answers

gfdesign

Participant

May 2, 2017 at 06:07

Additionally, icon cart is no longer display 🙁

#161838 Copied

gfdesign

Participant

May 3, 2017 at 12:59

We already added the cart icon, but we got the error that we’ve informed.
Please, consider visit the site with Firefox initially.
Waiting for an answer.
Regards

#161967 Copied

gfdesign

Participant

May 3, 2017 at 20:50

is there anybody over there? :/

#162031 Copied

gfdesign

Participant

May 4, 2017 at 14:07

I’ve renewed the support service but I am so disappointed because you don’t provide answers at time. Our clients are upset with us because their sites are not working as expect. Sadly, we will have to change the Xstore theme by one that offer a better support if you don’t give us trusted assistance.

#162118 Copied

gfdesign

Participant

May 5, 2017 at 05:28

Any reply to this ticket?

#162215 Copied

Olga Barlow

Support staff

May 5, 2017 at 08:16

Hello,

Sorry for such a long delay in answering.
I suppose your problem is related to your rewrites rules. Please, contact your hosting provider and solve the problem with rewrites because your WP is located in the subfolder but you redirect it to the main domain. That’s why you have the home page with the default theme and subitems with our theme activated. But this problem is not related to our theme or plugins, you may enable default Storefront theme and check, the situation is the same.

Once you solve the problem with rewrites check the problem with composer and reply back if the issue still persists.

Regards

#162219 Copied
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