Forum Replies Created

Viewing 30 posts - 24,421 through 24,450 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2018 at 09:58

    Hello,

    To enable promo popup go to Theme Options > E-Commerce > Promo popup and enable it. Use content area to add the necessary content for the promo popup. Keep in mind that you may use Static Block feature to create interesting solutions for the promo popup https://www.8theme.com/documentation/xstore/support/static-blocks/
    Let me know if you need any other help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2018 at 09:36

    Hello,

    1) It can be related to your image dimensions in WC plugin settings. Could you, please, provide me temporary admin panel access.
    2) Provide me FTP access, please, we’ll fix it.
    3) I don’t see any subitem in your menu. Provide me temporary admin panel access to create subitems and check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 18:06

    Hello,

    It looks like the server does not have PHP “MB Strings” enabled.
    You can check it in Massive Panel->System Info http://prntscr.com/iahrap

    This PHP module is required to display special characters for some Massive Addons elements correctly.
    You might need to contact hosting administrator/support to enable it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 17:48

    Hello,

    All the changes were made in Theme Options > Styling > Custom CSS, just edited some code that was there. So, you won’t lose it after next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 16:52

    Hello,

    It looks like ok, if it works for you then you can use it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 16:50

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 16:18

    Hello,

    Check the buttons now, please.
    I have removed buttons on the cart page because there is no place to show them in 1 line. So, users will be able to change the q-ty using input.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 15:25

    Hello,

    Make sure that you set the shop page in WooCommerce > Settings > Products > Display > Base shop page. Because if you did not choose the shop page you may have the problem with random image in breadcrumbs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 15:20

    Hello,

    Make sure that wp-content/plugins/mpc-massive/assets/fonts/ti/ti.ttf file exists. IE and Chrome use different files types of the font. That’s why if ti.eot file exists you’ll see the font in IE, if ti.ttf file does not exist you won’t see the same font in Chrome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 12:33

    Hello,

    Yes, if you would not mind.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 12:31

    Hello,

    Why have you added this code to copyrights widget area https://prnt.sc/iacfkj ? It caused your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 12:13

    Hello,

    If custom styles, from child theme, do not work make sure that you cleared cache after changes. Because the old file can be cached and that’s why you don’t see changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 11:26

    Hello,

    ‎Do you use CDN? CDN minification causes such issue as a rule because Chrome browser blocks minification CDN script, at the same time it works in Safari, for example http://prntscr.com/iabkpo . Try to disable CDN minification and check if it helps. If yes, then contact CDN support to fix this problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 10:03

    Hello,

    Check now, please.
    We made all the changes in child theme functions.php.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 09:46

    Hello,

    Thank you for contacting us via chat. Feel free to ask any questions if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 13:29

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .product-information .products-page-cats {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 13:27

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 13:26

    Hello,

    1) To change the number of the products per view edit the page and Products VC element and go to Slider settings tab http://prntscr.com/i9jjmy

    2) It’s possible only by additional customization. If you have some PHP skills I can tell you what file to edit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 13:11

    Hello,

    Take my apologies for this, but I was waiting for the response from our developers about saving of the menu and can’t finish the menu without it. I got the answer with fixes and finished. We do want to fix some things faster but it’s not always possible, unfortunately. Maybe it would be better to continue our conversation in chat? Then this process will be going faster, I hope.

    I see that you left 1-star rating. Very upset because of this. Please, understand that delay is not related to your previous rating, we really want to help every customer ASAP but the delay time always depends on the problem and sometimes takes more time to find a good solution.

    Could you, please, tell me what design do you want for the every you menu item? Provide screenshot for the every mega menu item that should be and I help you to create it! You need just compose the main structure with items and subitems.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 12:53

    Hello,

    You can add the bg for your text block http://prntscr.com/i9j8rp

    Also, I would recommend you to update theme to version 4.17 and after that XStore core plugin to latest version. Because you use too old version of XStore theme and many bugs were fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 12:40

    Hello,

    Choose another style type for your menu – Simple List http://prntscr.com/i9j4rn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 12:37

    Hello,

    We can understand nothing from tons of your custom code because we need to see the site and work with styles in real time.

    Please, create temporary access to your site with limited permissions (we need access to Theme Options only) and tell me what buttons do not change the colors (provide screenshots).

    Very likely some code should be removed, another one – added.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 12:29

    Hello,

    1) Banners on the first page have 2 places to change the URL: bor batton and for the whole image http://prntscr.com/i9j0e9

    2) This is Massive Addons element and it does not have the option to add custom URL for the product category, it uses the auto link to the category that you display there http://prntscr.com/i9j18c

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 11:50

    Hello,

    Looks like after Marketing theme import theme options were not imported. Please, either download XML files archive https://www.8theme.com/download-plugins/ , find marketing version and use options.json file to import options (Theme Options > Import/Export> Options > Import options from file and paste code from the file) or provide me admin panel access to your site and we’ll help you with the import of theme options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 11:04

    Hello,

    Thank you for the access. I passed this problem to our developers and inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 11:00

    Hello,

    1)

    When I edit the page using the VC backend editor, the bottom rows, including the contact row and the map row are not shown. When I switch to Classic Mode -> Text, I could clearly see the rows in shortcode format.

    Unfortunately, looks like it’s related to WP import itself because we tried to create that page from scratch and after that to import page again, we get the same situation. To fix it you just need to switch to the classic text editor and remove blank space https://prnt.sc/i9i9vo , it should be https://prnt.sc/i9ia0w Switch to VC Backend editor after that and you’ll be able to edit the page again.

    2) I don’t see problem with themify icons after import: backend – http://prntscr.com/i9ibcm , frontend http://prntscr.com/i9ibmq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 10:47

    Hello,

    Provide us FTP access to your site and also disable CDN(if you use it) until we fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 10:34

    P.S. Don’t forget to optimize your images. You can save a lot, for example http://prntscr.com/i9i0yn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 3, 2018 at 09:46

    Hello,

    Yes, we have made some improvements for the saving of the menu and now you need to re-save the mega menu settings again.

    If you provide me design mockups of the mega menu items that you plan to build I’ll help you with them.
    You can use Static Blocks and VC elements to create interesting menus.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 2, 2018 at 16:24

    You are using WP total cache plugin that cache all the content even when you are logged in. Either disable cache during development or clear cache after every change.

    You don’t need to save page every time you do any changes in Rev Slider content.

    Regards

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Viewing 30 posts - 24,421 through 24,450 (of 30,337 total)
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