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XStore 17.1 Plumbing demo, home page map not visible in VC

This topic has 7 replies, 2 voices, and was last updated 6 years, 2 months ago ago by Olga Barlow

Robert

Participant

January 31, 2018 at 22:16

I am testing out how the Plumbing demo looks on my offline platform. After importing the Plumbing demo, I then went to edit the Home Page.

When I edit the page using the VC backend editor, the bottom rows, including the contact row and the map row are not shown. When I switch to Classic Mode -> Text, I could clearly see the rows in shortcode format.

There seems to be a glitch with the imported demo. I tried to import twice with two different freshly built domains to double check, and both times had the same problem.

Please can you confirm if support or anyone else has the same issue with this version of XStore, v17.1.

Regards

#183516 Copied Theme version: 17.1

6 Answers

Robert

Participant

January 31, 2018 at 23:04

In addition, I’ve also noticed on the home page, there is an image of a bathroom that uses Hotspot Settings to hover other images when an icon is clicked. The Selector image used is an icon from themify icons. These do not load at all on the imported demo. Other icons sets like Fontawesome do load. There seem to be bugs during the Plumbing demo import.

Regards

#183519 Copied

Olga Barlow

Support staff

February 3, 2018 at 11:00

Hello,

1)

When I edit the page using the VC backend editor, the bottom rows, including the contact row and the map row are not shown. When I switch to Classic Mode -> Text, I could clearly see the rows in shortcode format.

Unfortunately, looks like it’s related to WP import itself because we tried to create that page from scratch and after that to import page again, we get the same situation. To fix it you just need to switch to the classic text editor and remove blank space https://prnt.sc/i9i9vo , it should be https://prnt.sc/i9ia0w Switch to VC Backend editor after that and you’ll be able to edit the page again.

2) I don’t see problem with themify icons after import: backend – http://prntscr.com/i9ibcm , frontend http://prntscr.com/i9ibmq

Regards

#183825 Copied

Robert

Participant

February 5, 2018 at 01:07

Hi Olga

thank you very much, the fix for the contact and map rows worked! 🙂

The Themify icons is still an issue at this point. What is weird is that I can see the icons OK using Internet Explorer, but not in Chrome. I see empty squares where the icons should appear.

There are only two Google Chrome console errors which relate directly to the fonts not loading properly:-

Failed to load resource: the server responded with a status of 404 ti.woff

GET https://mydomomain.com/wpcontent/plugins/mpc-massive/assets/fonts/ti/ti.ttf?-fvbane 404 ()

I am not sure if it’s a file or directory permission error that these files are not loading? But why is it only affected in Chrome and not IE? The permissions can’t be the issue. I am also surprised you cannot replicate it… have you tried with Chrome yourselves yet? I mean with an imported demo as I did and not your demo you show to the rest of us?

Note that I am using https (SSL certificate) and also use IThemes Security plugin.

Regards

#183878 Copied

Olga Barlow

Support staff

February 5, 2018 at 15:20

Hello,

Make sure that wp-content/plugins/mpc-massive/assets/fonts/ti/ti.ttf file exists. IE and Chrome use different files types of the font. That’s why if ti.eot file exists you’ll see the font in IE, if ti.ttf file does not exist you won’t see the same font in Chrome.

Regards

#183978 Copied

Robert

Participant

February 6, 2018 at 18:15

Hi Olga

Thanks for the suggestion. Yes, both files you mentioned already exist. The ti directory has permissions set to 755 and the all files in the directory have permissions set to 644. Can you please confirm what permissions should be?

What i noticed in the Chrome console error is that its trying to load the file:

https://mydomain.com/wp-content/plugins/mpc-massive/assets/fonts/ti/ti.ttf?-fvbane

The part of the file -fvbane is causing the error I think. If I put the above into a browser url bar, I get a 404 error, but when I remove the part ?-fvbane then the ti.ttf file loads.

I am fairly certain that the -fvbane on the end should not be there.

One more question in the meantime… do you have the PSD files for the bathroom demo yet? I couldn’t see it on the Support download page just now.

Regards

#184136 Copied

Olga Barlow

Support staff

February 7, 2018 at 12:18

Hello,

I don’t know why you have that pass to file. We need admin panel and FTP access to clear the situation.
We do not add PSD anymore. They are too large. I sent the archive to your email.

Regards

#184221 Copied
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