Forum Replies Created

Viewing 30 posts - 24,391 through 24,420 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 18:06

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 18:05

    Hello,

    1) I have checked and see that category and subcategory pages do not have any special classes, that’s why it’s not possible to hide toolbar for the category page and show for the subcategory.

    2) Go to Theme Options > E-Commerce > Product Page Layout > Disable Masonry option for the products if you want to use lazy loading.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 17:54

    Can you provide correct credentials to your FTP?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 17:51

    Hello,

    1) Slider issue is related to Stripe plugin http://prntscr.com/ibyq4g js error breaks all the other scripts. Contact plugin author to solve the problem.

    2) http://prntscr.com/ibyqmn you have chosen the small layout for the single product in the product settings. It overrides the global Theme Options. Set to inherit to use settings from global Theme Options.
    3) To remove Additional Information tab follow the WC documentation https://docs.woocommerce.com/document/editing-product-data-tabs/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 17:42

    Hello,

    We can’t login to your Dashboard because username is incorrect.
    Your problem is related to Stripe plugin js error http://prntscr.com/ibymu1 and it breaks all the other scripts. Disable plugin and check. Contact plugin author to solve the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 17:37

    Hello,

    Do you need any other assistance from our side?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 17:27

    Hello,

    Problem with the menu is related to object cache, you even have object-cache.php file in the wp-content directory. Please, contact your hosting provider and disable it.
    Let me know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 17:25

    Hello,

    We can’t downgrade version via FTP. Via FTP we were able only to rename folders or update theme files, that’s what we have tried to switch between themes when Dashboard was broken. And that’s all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 17:10

    Hello,

    You just need to enable FullScreen option in layer settings http://prntscr.com/iby4re
    Check now.

    Very interesting site. You build really cool sites!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:30

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:29

    Hello,

    Make sure that you set the correct settings in plugin options https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:22

    Hello,

    Thanks.

    I have one more :/

    1) Unfortunately, there is no option by default in WooCommerce to make sticky products. Probably it’s possible by additional customization and you may contact WPKraken team to get the quote.

    2) Use special plugins to implement bulk discounts, for example, https://wordpress.org/plugins/woocommerce-bulk-discount/

    3) Add the following code in Theme Options > Styling > Custom CSS and set the necessary bg color for the selection

    ::selection {
        background: #f2f2f2;
    }

    4) Provide me link to the site where we’ll be able to check this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:16

    Hello,

    Please, read this topic and follow instructions https://www.8theme.com/topic/images-for-row/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:16

    Hello,

    WooCommerce set the higher priority for the new option and it overwrites our settings. That’s why we have to remove our option in next update.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:12

    Hello,

    Enable WP debug and check if you get any errors. Or move your site to live server and provide us admin panel and FTP access to check the problem in more details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 15:54

    Hello,

    Thank you for your report. We’ll fix it in next theme update. Sorry for the inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 15:24

    P.S. Before these changes you used 7.2 version of the PHP and I asked you to downgrade to 7.1 or 7.0 but not to 5.3!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 15:22

    Hello,

    Our theme works fine with PHP 5.6 because we use this version even on our demo. Check the server error logs to find out what error appears on your site when you trying to change the PHP version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 15:19

    Hello,

    1) Then you need to copy xstore/woocommere/single-product-content-booking.php file into child theme and do the following changes
    http://prntscr.com/ibwavn

    If you don’t have the necessary skills we could help you with this, then provide FTP and admin panel access to your site.

    2) Replace this code

    .single-product .product-information-inner p {
        color: pink !important;
    }

    by this one

    .single-product .product-information-inner p, .single-product-booking .product-information-inner .shop_attributes td p {
        color: #ffc0cb;
    }

    8) Use the following custom to change the order

    @media only screen and (max-width: 768px){
    .single-product-booking .product-content .row {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -ms-flex-wrap: wrap;
            flex-wrap: wrap;
    }
    .single-product-booking .product-side-information {
        -webkit-box-ordinal-group: 4;
            -ms-flex-order: 3;
                order: 3;
        margin-top: 40px;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 14:54

    Hello, @alberto@goalamarketing.com , @Alicia Stella

    WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/

    Change the number of products per page using customizer and new options WC images

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 13:58

    Hello,

    Looks that you have updated theme but did not update WooCommerce plugin to version 3.3.1. Please, update plugin to 3.3.1 and let me know if you still have the problems.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 13:48

    Hello,

    You have updated WP and WooCommerce to latest version and actually, the last update caused this issue because WC 3.3 make changes with image function https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

    Check this topic https://wordpress.org/support/topic/woocommerce-causing-huge-cpu-usage-spike/
    Automatic thumbnail regeneration caused such CPU usage and you can disable it using custom code from plugin author
    add_filter( 'woocommerce_background_image_regeneration', '__return_false' );
    and use the old way to regenerate thumbnails – Regenerate thumbnails plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 12:39

    Hello,

    Do you mean that if you enable the default WP theme on this site you get the email but stop to receive them once enable XStore?

    Check this article, please, https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 12:28

    Please, solve the problem with switching themes and plugins and fix the problem in console related to CDN (actually I would not recommend enabling CDN if you are still developing). Check if the menu issue does not appear with default WP theme and let us know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 12:25

    You use not just WP Rocket but also sg-cache press. And looks that one of the cache plugins caused the problem with the menu, very likely because of the object cache. We tried to check if menu works fine with the default WP theme to make sure that problem is related to our theme and get the error, tried to disable cache plugins – got the error. Inspected the frontend and backend and see the errors in console related to some CDN script http://prntscr.com/ibbt73

    So, something strange is going with your WP installation, it should not be like this. No matter what theme you use you should be able to switch between themes and plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 12:18

    Hello,

    I don’t know why you have that pass to file. We need admin panel and FTP access to clear the situation.
    We do not add PSD anymore. They are too large. I sent the archive to your email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 11:37

    Also, can you downgrade PHP version to 7.1 because Revolution Slider and Visual Composer does not fully support it and produce the errors?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 11:34

    Hello,

    What changes have you made? Now we can’t switch between themes, can’t enable/disable plugin. Every time we want to do something we get 500 error.

    Do you use CDN? Can you, please, disable it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2018 at 11:31

    Hello,

    1) I have enabled the default WooCommerce theme – Storefront – and see the same problem with featured image http://prntscr.com/iash28 Looks like it’s some problem with your images or with the way how you uploaded them to your Dashboard http://prntscr.com/iasm8i . WordPress and Woocommerce plugin use different image sizes for catalog image, single product, thumbnails (WooCommerce > Setting > Products > Display) and WP generates images with these sizes and uses them when it’s needed. But your images do not have such sizes and even Regenerate thumbnails plugin does not work for you. Contact WP or WC support to solve this problem. Unfortunately, theme support can help you only with problems related strictly to our theme. WordPress or WooCommerce default problems are outside the scope of our support

    2), 3) Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2018 at 10:07

    Hello,

    Could you, please, provide me temporary admin panel access to take a look at your site and help you? Because you have activated maintenance mode and we can’t check the problem without access.

    Regards

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Viewing 30 posts - 24,391 through 24,420 (of 30,337 total)
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