Hello,

As we know there is no option to show all the images from the category using essential grid lightbox button. All the available options for the lightbox you can find in its settings http://prntscr.com/iflk8i

Essential grid documentation you can find here https://www.themepunch.com/essgrid-doc/lightbox-options/#enable-lightbox

Regards

Hello,

I suppose your problem is related not to brand but to search by product variations. Could you, please, provide me temporary admin panel and FTP access to make sure? If the problem is related to search by product variations would you prefer to search by variations or remove it to avoid duplication of products because of displaying all the variations?

Regards

Hello,

This is WooCommerce plugin functionality and plugin hides empty categories by default. So if you want to show them then yes, you may use additional custom code or third-party plugin.
I’ll pass your suggestion to our developers but can’t promise that we’ll add this option because it’s related to WC plugin more than to custom theme.

Regards

Hello,

We have checked your site and see that you use PHP version 7.2.2, Visual Composer does not fully support this version and it could be the reason of your problem. Can you, please, downgrade PHP version to 7.1, please, and let me know about results.

Because

P.S. We will need to update WP to version 4.8.2 at least to be able to regenerate thumbnails. Can we do this? Can you make a backup of all the files and DB before this?

Regards

Hello,

We have tested your site https://gtmetrix.com/reports/sms-aschaffenburg.de/286oTqBG and see that most of the problems are related to your server http://prntscr.com/iezmbp and http://prntscr.com/iezmjo

I have changed cache plugin that you used and it increased the results
https://gtmetrix.com/reports/sms-aschaffenburg.de/IR1Y5dw3

But you still need to improve some moments with images. Try tinypng service and you can save up to 80%, for exmaple your image http://prntscr.com/iezpv1
And fix the server moments http://prntscr.com/iezry2 and http://prntscr.com/iezs4d

Anyway, now site speed is good https://tools.pingdom.com/#!/eonRXM/http://sms-aschaffenburg.de/

Regards

Hello,

I don’t know when you get that error but when we checked your site everything was old – WP, theme, all the bundled plugins. We have updated them and also fixed few errors related to enqueue_script in child theme and site works now. Check, please.

Next time before WC plugin or theme update make sure that you updated WP to the compatible version and updated all the bundled plugins.

Regards

Hello,

Read this post https://www.metrilo.com/blog/private-woocommerce-stores-sell-customer-specific-products/
I suppose the best solution for you will be the Memberships or Groups for WooCommerce plugins.
If you don’t want to use plugin you may contact WPKraken team for individual customization because there is no other “out of box” solutions for this.

Regards

Hello,

Unfortunately, wc-gzd-additional-info (Lieferzeit: 21-47 Tage) can’t be placed inside variation form without customization of PHP files. If you want to move that info inside the variation form http://prntscr.com/ie3n2j , before “Add to cart” button, then contact plugin author to implement this.

Regards

Hello,

This is not what we need. Please, contact your hosting provider and ask about FTP, they should send you the correct details.

Regards

Hello,

Edit your wp-config.php file
Add this to the very bottom, right before the line that says, “Happy Blogging”:
define(‘WP_MEMORY_LIMIT’, ‘256M’);
Or create topic on XStore support forum, provide admin panel and FTP access to your site and we’ll help you with the installation.

Regards

Hello,

Ok, it’s your right. Feel free to contact us if you decide to get back to work with our theme.

Regards

Hello,

We know that you are legal!
We have added support chat for those users who don’t want to use the forum and prefer to contact us via live chat. But you know that there are many resources where some dishonest users get cracked versions of our theme and at the same time want to use the built-in support chat. That’s why we need to make sure that user who contacts us via chat is the legal user. Anyway, we just get information about support time that you have and if you have it and only if you write us via chat in admin panel. We don’t get any other private information! If you don’t need this you just can disable chat in theme options and that’s all.

Regards

Hello,

It requires the additional plugin. Can you provide me FTP access to install this plugin and make appropriate changes?

Regards

Hello,

Sorry, but I checked your site that mega menu works http://prntscr.com/idr5c8 even if Redux plugin is enabled. So, explain in more details what exactly is wrong with your mega menu.

Regards