Install Royal Theme - by mubzbeats - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 6 years, 1 month ago ago by Olga Barlow

  • Avatar: mubzbeats
    mubzbeats
    Participant
    February 9, 2018 at 06:55

    Hello, I was told to post on this forum by someone from your support team (His name is Riffaz) so you can Install the Royal theme for me because I’m having a lot of difficulties trying to install it. Also said, you can contact my host (GoDaddy) on my behalf. Can you install the ‘Minimalistic’ demo for me.

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2018 at 08:44

    Hello,

    Please describe in details difficulties that you faced. Make sure that you checked all the server requirements before the installation – http://prntscr.com/ic8g3t
    Also, provide wp-admin and FTP access (FTP hostname, FTP username, FTP password, not Cpanel) + your purchase code in Private content.

    Regards

    Avatar: mubzbeats
    mubzbeats
    Participant
    February 9, 2018 at 16:42

    I checked in with GoDaddy, I have all the server requirements.

    I see there’s an admin-ajax.php error involved when it’s trying to import the dummy content it fails

    Please, contact administrator
    for this information.
    Avatar: mubzbeats
    mubzbeats
    Participant
    February 11, 2018 at 17:43

    Im guessing you cant install the theme yourself. I’ll just like a refund for the 2 themes i purchased off you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 12, 2018 at 13:28

    Hello,

    Sorry for the delay in answering. It was related to the weekend.
    We have installed theme and demo content.
    I suppose your issue was related to PHP Memory limit http://prntscr.com/idjud9 Once we changed the limit in wp-config everything works fine.

    We have installed the latest WC plugin that’s why we also installed the pre-release version of the theme that is compatible with WC 3.3.1, if you would not mind.

    Regards

    Avatar: mubzbeats
    mubzbeats
    Participant
    February 12, 2018 at 19:05

    Could you tell me how you changed it because I’ve got another theme from you called Xstore which I need to install on another domain but had the same installation problems

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 13, 2018 at 12:14

    Hello,

    Edit your wp-config.php file
    Add this to the very bottom, right before the line that says, “Happy Blogging”:
    define(‘WP_MEMORY_LIMIT’, ‘256M’);
    Or create topic on XStore support forum, provide admin panel and FTP access to your site and we’ll help you with the installation.

    Regards

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