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Duplicate products in search results - by thisisbolo

This topic has 23 replies, 4 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

thisisbolo

Participant

February 16, 2018 at 07:40

I’ve discovered that when you search for a product it brings up duplicate product results in the search archive if you have products with brands associated. Is there a way to not have one or the other appear in the search results? I’ve posted a link below

Please, contact administrator
for this information.

#185243 Copied

22 Answers

Olga Barlow

Support staff

February 16, 2018 at 09:41

Hello,

I suppose your problem is related not to brand but to search by product variations. Could you, please, provide me temporary admin panel and FTP access to make sure? If the problem is related to search by product variations would you prefer to search by variations or remove it to avoid duplication of products because of displaying all the variations?

Regards

#185264 Copied

thisisbolo

Participant

February 16, 2018 at 13:26

Hi Olga – I need to give this some thought. Has the ability to search by product variation been built into the theme or is that an out-of-the-box feature that’s package with Woocommerce?

#185316 Copied

Olga Barlow

Support staff

February 16, 2018 at 16:13

Hello,

Search by SKU (that includes search by SKU for the variations) is XStore feature and does not come with WooCommerce by default. You can go to Theme Options > Header Settings > disable search by SKU and try to search that product again by product name instead of SKU. Or enable search by SKU and set the SKU for both variations different that default SKU for the product and try again to search by SKU.

Regards

#185337 Copied

khanfaraz1123

Participant

May 16, 2018 at 07:00

HI,

I m encountering the same issuse as mentioned about.

Problem –

1) When I try to search by SKU code it show me duplicate results for that SKU, both in AJAX search and Search results once you press the search button.

Also in the AJAX search results the image shown is a placeholder image and no titles are shown up.

2) When I search the product with the product name, it show me all the other products along with that product showing at the top as a result of search, instead it should that particular product.

It would be great if you could find a solution for this issue.

Thanks.

#193045 Copied Theme version: Version 2.0 WooCommerce version: 3.3.5

Rose Tyler

Support staff

May 16, 2018 at 07:28

Hello @khanfaraz1123,

Please provide us with screenshots and kay words you use for searching so we could replicate problems. Also, we need temporary wp-admin and FTP access to be able to check problems more deeply.
Thanks in advance.

Regards

#193049 Copied

khanfaraz1123

Participant

May 16, 2018 at 07:56

Hey Rose,

1)

For Ajax Search results, I m searching with this SKU – 5202240101000002, please see the Screenshot SS-1-hp.png

For Usual search button results, i m searching with this 5202240101000002, Please the Screenshot SS-2-hp.png

2)

For Search with Product Name, i m searching with this name – ENJOY غرفة نوم , and you can see in the Screenshot SS-3-hp.png that other products also come in search results along with the term i searched.

Please, contact administrator
for this information.

#193053 Copied Theme version: Version 2.0 WooCommerce version: 3.3.5

Rose Tyler

Support staff

May 16, 2018 at 09:51

Dear @khanfaraz1123,

– Please provide us with FTP access (FTP hostname, FTP username, FTP password).
– Search by name works in the same way with a default theme https://prnt.sc/jii871

Regards

#193074 Copied

khanfaraz1123

Participant

May 16, 2018 at 10:00

Rose,

– Search by name works in the same way with a default theme https://prnt.sc/jii871
OK.

Please find the FTP details below.

Please, contact administrator
for this information.

#193078 Copied

Rose Tyler

Support staff

May 16, 2018 at 10:09

Dear @khanfaraz1123,

We get the following errors while trying to connect to your server
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Please, check the FTP settings and fix the problem to allow us to check the files.

Regards

#193081 Copied

khanfaraz1123

Participant

May 16, 2018 at 10:13

Rose,

I’m Able to locgin with the same login details.

Please send me your IP address, so that I can add it to the whitelist for you to access the FTP.

Thanks
Faraz

#193083 Copied

Rose Tyler

Support staff

May 16, 2018 at 10:18

Dear @khanfaraz1123

IP addresses of the specialists who will work on your problem is 176.98.69.38 and 176.98.70.175.

Regards

#193084 Copied

khanfaraz1123

Participant

May 16, 2018 at 10:27

Please check now

Adding 176.98.69.38 to csf.allow and iptables ACCEPT…
ACCEPT all opt — in !lo out * 176.98.69.38 -> 0.0.0.0/0
ACCEPT all opt — in * out !lo 0.0.0.0/0 -> 176.98.69.38

Adding 176.98.70.175 to csf.allow and iptables ACCEPT…
ACCEPT all opt — in !lo out * 176.98.70.175 -> 0.0.0.0/0
ACCEPT all opt — in * out !lo 0.0.0.0/0 -> 176.98.70.175

Thanks
Faraz

#193085 Copied

khanfaraz1123

Participant

May 16, 2018 at 12:50

Hi,

I was wondering if you guys chnaged the CSS or updated the theme on my server, since i can see the CSS broken and things upside down.

Let me know, if you’re still comtinung work on this.

Thanks
Faraz

#193100 Copied

Rose Tyler

Support staff

May 16, 2018 at 13:24

Hello @khanfaraz1123,

We only changed the theme to default one and back, that’s all.
Because of number of requests, there is a delay, but once our developers find a solution for the search problem, we will let you know.
I can see that some widgets changed positions in the result of theme changing. Sorry for the inconvenience, you can place widgets in right positions (Appearance > Widgets) from Inactive Widgets area.

Regards

#193101 Copied

khanfaraz1123

Participant

May 17, 2018 at 11:24

Hi Rose,

Do we have any progress on the finding out the bug for this SKU issue ?

PLease update.

Thanks

#193174 Copied

Rose Tyler

Support staff

May 18, 2018 at 09:25

Hello @khanfaraz1123,

For Ajax Search results, I m searching with this SKU – 5202240101000002, please see the Screenshot SS-1-hp.png

– Fixed. You can clear cache and check – https://prnt.sc/jjf2gw

For Usual search button results, i m searching with this 5202240101000002, Please the Screenshot SS-2-hp.png

– let us know if you made any changes in template files or something to fix this, because the SKU search doesn’t work – http://prntscr.com/jjf4fp

Regards

#193217 Copied

khanfaraz1123

Participant

May 20, 2018 at 09:18

Hi,

Thanks for fixing the AJAX SKU thingy.

No, I did not make any changes to the templates files.

Regards.

#193258 Copied

khanfaraz1123

Participant

May 21, 2018 at 09:29

Hi Let me know if you guys are working on any files, since i m not able to access my website.

I want to know if you guys are updating something.

Thanks

#193296 Copied

Rose Tyler

Support staff

May 22, 2018 at 13:18

Hello @khanfaraz1123,

1) The problem with the site access was caused by your CDN settings https://prnt.sc/jl3v1o
2) Our specialist starts work on your site, some plugins will be temporarily disabled.

Regards

#193404 Copied
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