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W3 Total Cache Plugin doesn't working and need to improve loading speed

This topic has 3 replies, 2 voices, and was last updated 6 years, 2 months ago ago by Olga Barlow

nwadmin

Participant

February 14, 2018 at 23:53

Hi! I hope you could help me.

We need to improve the loading speed of our website because It’s very very slow, I want to install w3 total cache plugin, but when I install it and activate it, happens that when I try to edit a product from the product details page, just shows a blank page. If I deactivate the plugin and go to edit some product it’s working, so I’m sure the problem is with the plugin.

What other advice do you give to improve the loading speed?

Thanks in advance.

Please, contact administrator
for this information.

#185114 Copied Theme version: 4.15 WooCommerce version: 3.2.6

2 Answers

Olga Barlow

Support staff

February 15, 2018 at 11:36

Hello,

When you see the blank screen when trying to edit products after enabling of the cache plugin is not the plugin issue, it’s related to WP memory, it’s not enough because you are using 55 active plugins. It’s too much and you get the memory error. Please, check the list of the enabled plugins and disable those plugins that you don’t use at this moment. Also, you need to keep in mind that every plugin that you have enabled slows down your site a little bit, so only the really necessary plugins should be enabled.

To speed up the site we need to change the image settings and regenerate thumbnails to apply these changes but once we installed default plugin recommended by WooCommerce – Regenerate thumbnails – we got the fatal error, so, please, provide us FTP access to remove the fatal error.

Regards

#185163 Copied

Olga Barlow

Support staff

February 15, 2018 at 11:41

P.S. We will need to update WP to version 4.8.2 at least to be able to regenerate thumbnails. Can we do this? Can you make a backup of all the files and DB before this?

Regards

#185164 Copied
Tagged: improve performance, loading speed, optimization, w3 total cache plugin, wordpress woocommerce themes
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