February 12, 2018 at 12:04 pm #184797
I need a version of the template compatible with WooCommerce version 3.3.1.Private Content HiddenRose TylerStaffFebruary 12, 2018 at 1:05 pm #184800
4.5 theme version is the latest version but it is not compatible with WC 3.3.1, so you need to downgrade WooCommerce to 3.2.6 version.Please note that before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
RegardsFebruary 12, 2018 at 2:05 pm #184818
I can not return WooCommerce version 3.2.6 because the website will lost its functional for working with other plugins and widgets. I have to replace your template by new one, wich supports WooCommerce. So, I ask you kindly to make a refund your template payment. Thank you.Private Content HiddenFebruary 12, 2018 at 4:42 pm #184838
If you use the custom theme you need to be sure that this theme supports the new version of WC before updating it. Actually, WC even has withdrawn WooCommerce 3.3.0 update because of conflict with many themes and released 3.3.1 after some time. We plan to release new theme update until the end of this week. If you don’t want to wait we can offer another our theme that supports WC 3.3.1, for example, XStore or Legenda.
Anyway, before any major WooCommerce or WordPress update you need to be sure that your theme supports it and don’t update them if not.
RegardsFebruary 12, 2018 at 5:19 pm #184848
I’m not ready to wait until the end of the week and the options you proposed to me do not fit. Return money, or I will reopen the dispute paypalPrivate Content HiddenFebruary 13, 2018 at 7:31 am #184889
How can I get the template installation files XStore (default) and the cost compensation of $ 10Private Content HiddenFebruary 13, 2018 at 12:12 pm #184934
1)If you provide me FTP and Dashboard access to your site we’ll be able to update IDStore theme before official release. Also, theme bought on ThemeForest can be refunded only via Envato refund request.
2) Purchase code that you provided is not valid. Seems something is wrong with your purchase. Contact Envato support to solve this.
3) If you want to get XStore instead of IDStore you need to buy XStore theme and then send refund request for the IDStore theme. But what compensation do you expect if we did not declarate support of WC 3.3 in theme description http://prntscr.com/ie2lvu ?
We are sorry, but it’s not our fault that you updated WC plugin before confirmation that theme supports it.
RegardsFebruary 13, 2018 at 12:32 pm #184939
1. The purchase code belongs to me, here is the of my mail when the code sent me.
2. My Envato account is blocked by Paypal before settling the dispute with another plug-in vendor.
3. Send me updated theme IDStore files, I will replace them myself.Private Content HiddenFebruary 14, 2018 at 11:05 am #185046
Please, solve the problem with your license first https://help.market.envato.com/hc/en-us/requests/new and then, when we’ll be able to verify your code, contact us again. Because if we can’t verify your license we can’t send you any files.
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