Admin panel access does not work anymore and we can’t check your site to help you. Please, provide us with correct Dashboard access to proceed.
Regards
Olga Barlow
Participant
February 23, 2018 at 12:48
Hello,
Copy xstore/headers/standard.php file into child theme and do the necessary changes.
Regards
Olga Barlow
Participant
February 23, 2018 at 12:43
Hello,
FTP access is incorrect
Response: 530 Login authentication failed
Also, describe your steps to reproduce the error step by step because I don’t have any 404 page if use pagination.
Regards
Olga Barlow
Participant
February 23, 2018 at 12:36
Hello,
I have asked you to provide me login credentials for the WP Dashboard and FTP access. Instead of this, you have provided cPanel access again. Please, create temporary WP user with admin permissions and provide me login and pass to this user. If you don’t know what is FTP contact your hosting provider and ask to send you FTP host, FTP login and password.
You don’t need to install WP from scratch. You just need to provide me required information!
Regards
Olga Barlow
Participant
February 23, 2018 at 12:24
Hello,
Provide me temporary admin panel access to help you with these issues.
Regards
Olga Barlow
Participant
February 23, 2018 at 12:21
Hello,
1. Fixed but can’t apply because of cache. Need permission to clear cache.
2. Fixed but can’t apply because of cache. Need permission to clear cache.
3. I have checked and don’t see problem, for example, FF http://prntscr.com/iiog6o
YITH plugin should be customized to allow using our q-ty instead of the default one.
4. I have added the code but can’t check it because of cache. Actually, if you are still developing the site I would not recommend using the cache. Enable cache once you finish the site. Because it’s hard to understand if changes do not work because of cache or because the wrong code was used.
Regards
Olga Barlow
Participant
February 23, 2018 at 10:27
Hello, @nymphbyte
If set 2 then you’ll get the problem with the Plain permalinks type. Also, every permalinks type (except Plain) is returning 0 before you use pagination.
We don’t have problems with the default shop page. So, can you, please, provide us with admin panel and FTP access to the site where you have it?
Regards
Olga Barlow
Participant
February 23, 2018 at 10:05
Hello,
1. Search looking for products that have words journaling and bibles in the or description and displays results. So, 3 products that you get once press search is the correct result. But Ajax search shows “no results were found” and this is a bug. Provide me FTP access to fix it.
2. We removed that price in one of the updates. But I’ll be able to add it back if you provide me FTP access
3. Don’t see problem http://prntscr.com/iin5wa
4. Fixed
Regards
Olga Barlow
Participant
February 22, 2018 at 17:17
Hello,
Please, provide us with Dashboard and FTP access to your site (cPanel – it’s the different thing, we don’t need cPanel) and we’ll help you with sidebar problem.
Regards
Olga Barlow
Participant
February 22, 2018 at 16:10
Hello,
Use Insert Headers and Footers plugin to add the script and use Right Top bar widget area to add html code.
Regards
Olga Barlow
Participant
February 22, 2018 at 16:07
Hello,
We need to inspect the elements on your site to help you with these 2 issues. Please, contact us once you move your site to live server and we’ll help you in no time.
Regards
Olga Barlow
Participant
February 22, 2018 at 16:04
Hello,
I need to check the settings and all the custom CSS that you have. Can’t tell you why it’s not working if I don’t see custom and frontend.
Tell me what header type do you use and I’ll tell you which file you need to edit to add the new area.
Remember that all the changes should be done in child theme files.
Regards
Olga Barlow
Participant
February 22, 2018 at 14:10
We’ll do our best to fix it ASAP.
Regards
Olga Barlow
Participant
February 22, 2018 at 14:09
Hello,
You are using the old version of our theme and Woocommerce plugin 3.3.0. Please, update plugin to version 3.3.1 at least and our theme to version 4.19. Let me know if you still have the problem with categories after that.
1. What browser do you use when see the pagination issue? Can you try another browser or PC?
3. It’s not theme issue, it’s how Visual Composer works. Row is not full width while loading script. If you don’t like this try to speed up the site, then script will be loaded faster and you won’t see this effect. Provide contact plugin author, maybe they have any other solutions for your but I’m not sure.
Regards
Olga Barlow
Participant
February 22, 2018 at 13:50
Hello,
Yes, problem is caused by WC update and we’ll fix it in next theme update. It will be released within next day, I think.
If you are logged in then system takes this info automatically.
Regards
Olga Barlow
Participant
February 22, 2018 at 13:34
Oh, thank you very much!
Regards
Olga Barlow
Participant
February 22, 2018 at 11:54
Hello,
@kounterfit you can try the solution of @identidade.
Unfortunately, we did not dig deeper because we are theme authors and work with default WP and WC image functions. Changing the standard functions is individual customization and we don’t have the deal with that.
So, if you want to find the better solution you need to send the request to WP or WC support forum.
@identidade thank you for your suggestion.
Regards
Olga Barlow
Participant
February 22, 2018 at 11:12
Hello,
To fix the pagination you need to change code in xstore/framework/woo.php
Like on the screenshot https://prnt.sc/ii6utj
Use Lighshot tool to create screenshot and provide us link.
I can’t answer your questions if I don’t see the screenshots that you are talking about.
If your client wants to have more than 1 blog category you can create theme in Posts > Categories. If you want to get the filter by categories as on the pages that you provided you can use Post grid or Post masonry grid VC element to display posts with categories filter. To change the item design you can use Grid builder https://wpbakery.com/video-academy/grid-builder/
Regards
Olga Barlow
Participant
February 22, 2018 at 10:40
Hello,
I’m not sure that understand what are you trying to implement.
I don’t see any warning on the checkout page. So, explain in more details how can I reproduce this issue.
Besides, tell me if it works with default WP + WC + default theme? Or you have this problem only when our theme is activated. Because we are theme support and we can help you with issues related strictly to our theme. If some default WC functions do not work for you even with default theme you need to contact WC plugin support.
Regards
Olga Barlow
Participant
February 22, 2018 at 10:15
Hello,
Provide me temporary admin panel access to your site. We’ll check the settings and I’ll be able to answer your questions.
You have imported the home page only. You didn’t enable dark version in Theme Options > Styling > Content > Dark version. That’s why you have these moments with styles. Please, enable dark version in settings or import dark version options.json (you can find it in XML files archive) and let me know if you still have the problem.
