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Viewing 30 posts - 24,211 through 24,240 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 17:57

    Hello,

    No, they can’t add product to cart if they do not select all the necessary attributes http://prntscr.com/ik0zkp

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 17:53

    Hello,

    FTP – we don’t need cPanel access, FTP only. If you need help with this you may contact hosting provider to get them.

    Issues:
    1. We did not change any currency settings. I don’t know why you have problems with it.
    2. If you need site optimization contact WPKraken team.
    3. If the plugin does not support CSS or JS minification ask plugin author what files should be excluded and add them in cache plugin settings.
    4. Go to Theme Options > Styling > Navigation > Choose Right for the menu alignment. Not sure why this option was changed.
    5. I need FTP access to fix this.
    6. Sorry, my fault, I have changed the color while fixing the issue with video width. You can change it back in row settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 17:12

    Hello,

    1) Single image http://prntscr.com/ik0561 don’t have crop option anymore after WC update 3.3
    You may try to change it using WC hooks that they offer https://github.com/woocommerce/woocommerce/wiki/Customizing-image-sizes-in-3.3-

    2) In version 3.3.3 they removed image settings at all even from customizer. But we keep the previous version of their settings http://prntscr.com/ik093w But 8theme product widgets use WP thumbnails size (Settings > Media) to avoid too big image in that area. So, if you don’t want to crop these images disable it in WP settings and regenerate thumbnails.

    3) “How to disable the prev next on hover images” – I don’t see any prev/next there http://prntscr.com/ik0b9a
    Can you explain in more details? Maybe screenshot?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 16:57

    Hello,

    Search looking through the description and title if it finds the journaling and bibles words there it displays the results. It does not search by category title or tags. If you want to have the search by category title or tags you need to use some third-party search plugins that include this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 16:16

    Hello,

    You are using Post grid element that loads post using script and requests to the database. If you want to speed up the process you may try cache plugin and optimized your DB. But it’s not related to our theme because it’s default element of the Visual Composer plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 16:02

    Hello,

    No, there is not. You can use any permalinks type you need.
    Also, we had the problem with pagination in version 4.19 and if you use 4.20 you should not have any problems with it. I see that Infinite loading works fine on your shop page.

    Let me know if you still have the problem with pagination.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 15:41

    Hello,

    1) Fixed.
    2) Your menu item has description http://prntscr.com/ijyt6q And our theme displays menu descriptions. If you want to remove it then edit menu and delete description. Meanwhile, I just have hidden it http://prntscr.com/ijyuy2 but it still exists in the page source.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 15:27

    Hello,

    Then go to Theme Options > General > Header Types and choose Advanced header type. To change the colors go to Theme Options > General > Header settings. If you change the option but it does not work for you then tell me what option you enabled and provide me temporary admin panel access, we’ll check why it does not work for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 15:25

    Hello,

    Provide me the link to plugin that you use to add that option. Are you sure that that plugin offers the calculator on the single product page? Does it work with the default WooCommerce theme – Storefront?

    If you are looking for shipping rules based on weight then you may draw your attention to https://woocommerce.com/products/table-rate-shipping/ or similar. But I’m not sure that this plugin has the option to show the calculator on the single product page, most likely on the cart/checkout only.

    Actually, in your case, this question should be related to WC plugin developers more than to theme author because such plugins should be compatible with WooCommerce. If it’s compatible then our theme will support it or we’ll be able to add this support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 15:12

    Hello,

    You set container width 1400px, our demo from your screenshot has 1140px. So, of course, image block on our demo is a little bit smaller.
    You may try custom padding for your images to make it smaller (Theme Options > Styling > Custom CSS)

    .content-product .product-content-image img {
        padding: 20px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 12:09

    Hello,

    There is no such option by default. You can do this by additional customization ( xstore/headers/advanced.php file is responsible for your header structure).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 12:06

    Hello,

    You can go to Appearance > Themes > enable any other default theme and then add text VC element on any page and check. You’ll see the same situation. It’s not theme problem, probably it depends on Visual Composers plugin but not theme bug. Check by yourself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 11:59

    Hello,

    1) I don’t see problem with your custom http://prntscr.com/ijv6sr
    2) I did not make changes to the main header but you can manage main header padding here http://prntscr.com/ijv7qx
    I used child theme style.css to apply changes for the fixed header only http://prntscr.com/ijv902 If you want to make it smaller reduce the paddings in custom CSS to 0 and also change the height.

    3) Sorry, I missed the “side paddings” and thought that you want to reduce the bottom padding.
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 11:23

    Hello,

    W3 Total cache is a very popular plugin, that’s why I have added it. We also like WPRoket plugin but it’s paid plugin.

    You have posted your question in other topic and I sent you answer there https://www.8theme.com/topic/product-colour-categories-not-working/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 11:23

    Hello,

    W3 Total cache is a very popular plugin, that’s why I have added it. We also like WPRoket plugin but it’s paid plugin.

    You have posted your question in other topic and I sent you answer there https://www.8theme.com/topic/product-colour-categories-not-working/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 11:07

    Hello,

    Admin panel access is incorrect – http://prntscr.com/ijuu4g
    Also, tell me what version of PHP do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 10:02

    Hello, @nymphbyte

    Your problem is caused by Super Store Finder plugin. This plugin adds 2 empty values of the parameters http://prntscr.com/ijttqy It’s wrong.

    Contact plugin author and tell them that better use variable to avoid problem for example
    http://prntscr.com/ijtx54 where green – old code, red – the new one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 09:29

    Hello,

    Search issue and bug with carousel initialization when autoplay for tabs is enabled are fixed. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 19:33

    Hello,

    1) It’s your custom http://prntscr.com/iiu2ht Moved in previous media query
    2),3) We need FTP to fix this.

    Thumbnails regeneration can be the reason of the slow site. Actually, for some users, it was a real problem if you check the WooCommerce plugin forum.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 19:14

    Hello,

    Yes, we checked the problem with cart. I have finished.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 19:10

    Hello,

    Looks like it’s something with your cache. I have enabled the official WooCommerce theme – Storefront and it also does not work well, see https://gyazo.com/e8e432356f9d1cbaca51c59beeb06966
    So, contact cache plugin author to solve the problem with caching the cart content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 18:53

    Hello,

    When your theme is not activated you have access to this page. Once you activated theme using your purchase code you don’t have access to this page anymore. Actually, don’t understand why you need this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 18:48

    Hello,


    @Webdesignangelo
    and @Martha
    Sorry for the delay but unfortunately new WooPress update will be released only next week, our developers need to fix some issues with product images that were caused by new WC 3.3.3 update (WC developers removed option to change the product image size but we want to keep these options for our users, in other case it breaks the store layout for old users).

    If you faced problems with VC and Ultimate Addons plugin make sure that both plugins are up to date. Latest version of these plugins you can find here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 18:40

    Hello,

    1) Fixed header height is changed. Custom styles you can find in child theme style.css
    2) You can do this via Theme Options http://prntscr.com/iite39
    3) Fixed
    4) Done. Custom styles you can find in child theme style.css
    5) Use cache plugin, optimize images (https://tinypng.com/), disable all the plugins that you don’t use because every additional plugin slows down a site little bit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 18:01

    Hello,

    Added into custom

    .yith-quick-view-content .yith-wcwl-add-to-wishlist a:before {
        display: inline-block;
        content: "\e908"!important;
        font-family: 'xstore-icons';
        margin-right: 10px;
        font-size: 1.25rem;
        position: relative;
        top: 3px;
        background-color: transparent!important;
        -webkit-transition: 0.3s all ease-in-out;
        transition: 0.3s all ease-in-out;
    }

    Clear cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 17:48

    Hello,

    I’m not sure if clearly understand your request for the header. If you want to use dark version but use another header type you need
    1) To import dark version options (Theme Options > Import/Export > Dummy content > Dark version) or just enable the dark version in Theme Options > Styling > Content > Dark version > on.
    2) To use advanced header type go to Theme Options > General > Header type > Choose advanced.
    3) If you want to change the header color to this one #00acc1 then go to Theme Options > Header settings > http://prntscr.com/iisvap To set the menu bg color http://prntscr.com/iisvvr

    Do I miss any other your question? Just let me know.
    Also, you may provide me temporary admin panel access to help you with settings directly on your site. If you need I can make screenshots of the options that I will change.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 17:34

    Hello,

    1) Cache plugin.
    2) Image optimization (https://tinypng.com/)
    3) Disable all the plugins that you don’t use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 16:54

    Hello,

    I see that you have updated the theme to version 4.20. Do you still have this problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 16:52

    Hello,

    1. Maybe it’s cache. I don’t see this problem.
    2. Check the storage page now. Don’t see problem with delivery page http://prntscr.com/iis5lm
    3. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2018 at 16:05

    Hello,

    Could you, please, provide me the list of your issues again because I can’t find your chat conversation.
    Also, would be great if you could provide me temporary admin panel access in case we need to check some Theme Options or help you with custom CSS.

    Regards

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Viewing 30 posts - 24,211 through 24,240 (of 30,337 total)
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