Use WP Customizer to change the image options http://prntscr.com/inn1i9
If you don’t want to crop images choose it in settings http://prntscr.com/inn6pf
And regenerate thumbnails using Regenerate thumbnails plugin to apply changes.
Regards
Olga Barlow
Participant
March 6, 2018 at 16:17
Hello,
If you deactivate license you won’t have access to Theme Options, plugins update, theme update.
If you are site owner you should have access to files and DB and then it’s not a problem to reset the password.
Regards
Olga Barlow
Participant
March 6, 2018 at 16:12
Tried to enable debug via Dashboard and was locked. Provide me FTP access to enable it.
Regards
Olga Barlow
Participant
March 6, 2018 at 16:09
Hello,
It’s because of WooCommerce 3.3 update. They moved options to Customizer. Use WP Customizer to change the image options http://prntscr.com/inn1i9
Regards
Olga Barlow
Participant
March 6, 2018 at 16:07
Hello,
Look, I have told you in the previous message that this code is incorrect http://prntscr.com/inmylo it breaks your site. I have removed it but you added it again.
Enable WP debug and check by yourself. Parent theme does not include this code. It’s your child theme index.php file that you created by yourself.
Regards
Olga Barlow
Participant
March 6, 2018 at 15:59
Hello,
Thank you. I have sent the email to plugin developers and inform you once we get the answer.
Regards
Olga Barlow
Participant
March 6, 2018 at 14:26
Hello,
To deactivate license go to Dashboard > Theme Options and use Deactivate link http://prntscr.com/inld44
You can use 1 license for the 1 project only. If current site is a live and working project you can’t use the same license for the new one.
Regards
Olga Barlow
Participant
March 6, 2018 at 14:02
Hello,
Nope, it does not work for us http://prntscr.com/inkz6f
Can you, please, try to connect to your server using Filezilla? Does it work for you?
Regards
Olga Barlow
Participant
March 6, 2018 at 14:02
Hello,
Nope, it does not work for us http://prntscr.com/inkz6f
Can you, please, try to connect to your server using Filezilla? Does it work for you?
Regards
Olga Barlow
Participant
March 6, 2018 at 13:55
Hello,
1) Use WP customized and WC options there to change image size http://prntscr.com/inkvyv
2) Regenerate thumbnails using Regenerate thumbnails plugin to apply changes.
Regards
Olga Barlow
Participant
March 6, 2018 at 13:13
Hello,
If you have the completely different problem then it’s better to create the new topic to avoid misunderstanding.
1. Fixed. We used custom code to apply new color
2. Compare content comes in the iframe. Compare plugin has bg white in its style.css. We can’t change the iframe styles using child theme. Changes do not apply. So, change the bg color in plugin styles and keep in mind these changes http://prntscr.com/ink9qn .
Regards
Olga Barlow
Participant
March 6, 2018 at 11:34
Hello,
1. Done.
2. I have added the following code to custom CSS
#customer_login {
margin: 0;
}
3. I suppose that styles problem with the cache can be related to minification option.
Regards
Olga Barlow
Participant
March 6, 2018 at 11:14
Hello,
1) WC has such system. We are not WooCommerce plugin developers, we are authors of the theme that supports WooCommerce.
3) If you have problems with translation of default WC pages to other language and use the third-party plugin to create the multilingual site you need to contact Polylang plugin support to get instructions how to translate pages using their plugin. We are able to help you if the problem is caused by our theme only. What does it mean? It means that if you use any default theme (Storefront, Twenty Sixteen etc) and you made translation and everything works fine but once you enable XStore you don’t see the correct translation. Then we’ll be able to help you. But if you can’t translate your site even with the default theme we can do nothing.
Regards
Olga Barlow
Participant
March 6, 2018 at 09:44
Hello,
Provide me FTP host, please. Because when we use your site URL we get
Status: Connection attempt failed with “ECONNREFUSED – Connection refused by server”.
Error: Could not connect to server
Please, allow us to check plugins, themes, and Massive Addons plugin settings and allow to check the frontend and reply back.
Regards
Olga Barlow
Participant
March 5, 2018 at 18:33
Hello,
1) Do the backup of all your files and DB.
2) If you did any changes directly in template files move these changes into the child theme.
3) Make sure that WooCommerce plugin is 3.3 and higher. If not – update plugin. Then you can use auto update option (Dashboard > Updates > check for theme updates, choose theme and press update)
Also, we can update theme for you. Just provide me admin panel and FTP access to your site.
Regards
Olga Barlow
Participant
March 5, 2018 at 18:29
Hello,
Product featured image and page featured image are little bit different things in our case. The product does not have the option to set the featured image, it uses the breadcrumbs image from Theme Options or Shop page image. Simple page breadcrumbs image use simple page featured image. The page does not show featured image by default that’s why we took it to show in breadcrumbs. If you want the separate option for the simple pages to upload breadcrumbs image it requires additional customization. I’ll pass this request to our developers but I can’t tell you the update when we will implement this.
Regards
Olga Barlow
Participant
March 5, 2018 at 18:23
Hello,
We have checked your site with the official WooCommerce theme – Storefront, and it works in the exact same way http://prntscr.com/in7moz
So, contact WooCommerce plugin support to clarify the situation.
Regards
Olga Barlow
Participant
March 5, 2018 at 18:06
Hello,
Additional customization is not included in our support, we are sorry. We can help you only with minor changes of styles. In case you want header with many changes you need to contact WPKraken team and submit a request about customization.
I can just tell you what file to edit to change the header structure but you should have PHP and CSS skills to be able to implement all the changes that you need.
We did not fully optimize all the images that we use for that version because it is demo only. So, the page size is larger than required.
If you need help with optimization of your site you can contact WPKraken team.
If you think that theme is very slow and does not suit your needs we are ready to give the refund.
Regards
Olga Barlow
Participant
March 5, 2018 at 14:10
Hello,
when we tried to import simple xml file via Tools > Import > WordPress we got the following error http://prntscr.com/in3mjc
Please, contact your hosting provider, solve this problem and then reply us back. We’ll import demo content and Engineer version.
Regards
Olga Barlow
Participant
March 5, 2018 at 13:56
Hello,
1) We never face such shipping rules by date, so, I don’t have recommended plugins for you. Contact WooCommerce plugin support on support forum because it’s related to WC default option. Maybe they will find the solution for you.
2) You can use WooCommerce EU VAT Number plugin if you need to add VAT field at the checkout. You can try WooCommerce PDF Invoices plugin to generate invoices.
Ignore the previous message we used file manager plugin to get access to your files and fix the problem. Check now.
Regards
Olga Barlow
Participant
March 5, 2018 at 11:42
Hello,
FTP access does not work:
Response: 530 Login failed. Please verify the username and password supplied, and that FTP has been unlocked. Check your control panel or contact support for more information.
Make sure that you provided the correct pass and reply back.
