Page 805 – 8theme.com

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Viewing 30 posts - 24,121 through 24,150 (of 30,337 total)

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Olga Barlow

Participant

March 5, 2018 at 11:37

Hello,

Thank you. Now access works fine.
We have checked your site and see that you already use Royal 3.4 http://prntscr.com/in1fmg
If you want to update it to version 4.2 (latest version). You need to update WooCommerce and WPMl plugin first. Because theme version 4.0 and higher does not support WC plugin version 3.2.x, only 3.3.x versions.

So, update these plugins and reply back. We’ll continue with theme update.

Regards

#187150 Copied In reply to: Update website to Royal 3.4

Olga Barlow

Participant

March 5, 2018 at 11:20

Hello,

Clean cache again and check now, please.

Regards

#187148 Copied In reply to: Theme Update v4.1 – Issues

Olga Barlow

Participant

March 5, 2018 at 10:57

Hello,

Thank you for the correct access.
We have checked your WP installation and see that you use PHP version 5.2 http://prntscr.com/in0w43
To use Royal, you must be running PHP 5.3 or higher. So, update PHP version and reply back. We’ll continue.

Regards

#187144 Copied In reply to: WC outdated in the theme – sidebar not showing – categories showing in the shop

Olga Barlow

Participant

March 3, 2018 at 13:30

Hello,

Try now, please.

Regards

#187061 Copied In reply to: You have reached activation number limit.

Olga Barlow

Participant

March 3, 2018 at 13:28

Hello,

Provide FTP access to your site and we’ll help you.

Regards

#187060 Copied In reply to: Url for page 2 problem
Olga Barlow

Participant

March 3, 2018 at 12:50
Hello,

Try this code

.fixed-header { -webkit-box-shadow: none; box-shadow: none; }

Regards
#187058 Copied In reply to: Typography and WooCommerce Questions
Olga Barlow

Participant

March 3, 2018 at 12:47

Hello,

1) Don’t face any problem http://prntscr.com/im8ywk
2) I have changed the border, for example, http://prntscr.com/im909u Saved changes and did not face any other changes of styles. Maybe you made some page import? Then it could be the reason of your problem because the import of some pages (as a rule home page) comes with theme options import.

Regards

#187057 Copied In reply to: Customization issue Xstore

Olga Barlow

Participant

March 3, 2018 at 12:05

Hello,

1) Theme files that you sent in the first message are related to FaceBook login option. If you don’t use it you should not have problems.
2) Please, solve all the moments related to the plugins that you use. After that contact us again if you still have problems because of those files of out theme.
3) wp_woocommerce_session_ – session created by WooCommerce plugin, WC plugin use it because when users add the products to cart they should have them in cart even when they navigate to another page. Other cache plugins, for example, W3 Total cache adds _wc_session_ to the list of Ignored Query Strings.

Regards

#187055 Copied In reply to: Pagely Not Caching

Olga Barlow

Participant

March 3, 2018 at 11:02

Hello,

If you don’t want to show featured image for some page just use page Custom CSS and add the code http://prntscr.com/im84ex

Regards

#187054 Copied In reply to: Recommeded Resolution for Product Category Header Image?

Olga Barlow

Participant

March 3, 2018 at 10:49

Hello,

We have checked your installation and see that the same problem appears even with the default theme http://prntscr.com/im803a

So, problem is not related to our theme. Post your question on WP support forum, please, because we are able to help only if the problem is related strictly to our theme.

Regards

#187053 Copied In reply to: Error semre that refreshes the page!

Olga Barlow

Participant

March 2, 2018 at 20:21

Hello,

I have asked about FTP access. You provided Dashboards access only.

Regards

#187032 Copied In reply to: Problems with the new theme update and other problems with the product page

Olga Barlow

Participant

March 2, 2018 at 20:18

Hello,

You need to create FB app and use its ID https://documentation.laborator.co/kb/like-2-discount/general-settings/

Provide me temporary admin panel access to check the plugin settings that you set.

Regards

#187031 Copied In reply to: Like 2 Discount “like box” not showing.

Olga Barlow

Participant

March 2, 2018 at 20:14

Hello,

1) Can you, please, provide me temporary admin panel access to check the settings?
2) Can you provide me screenshot of where you are trying to change the buttons color and what settings do you use?

Regards

#187030 Copied In reply to: Customization issue Xstore

Olga Barlow

Participant

March 2, 2018 at 20:12

Hello,

1) Great.
2) Yes, edit row settings where you placed the Instagram element and choose Stretch Row and content http://prntscr.com/im0058

Regards

#187029 Copied In reply to: Instagram doesn't work

Olga Barlow

Participant

March 2, 2018 at 19:38

Ok, we are glad that you sorted out.

Regards

#187026 Copied In reply to: Forward slash on Posts page

Olga Barlow

Participant

March 2, 2018 at 19:37

Hello,

First of all, if you check the list that you provided you’ll see that there are 4 plugins also in your list:
xl-woocommerce-sales-triggers
woocommerce-jetpack
invisible-recaptcha
invoicebuilder

Can you also clarify what warnings or error do you get? Because I don’t understand what is wrong with these sessions.

Regards

#187025 Copied In reply to: Pagely Not Caching

Olga Barlow

Participant

March 2, 2018 at 19:27

Hello,

What version of Visual Composer plugin do you use?
Try to enable the default WP theme. Do you have the same issue?

Regards

#187023 Copied In reply to: Page scrolls automatically after every edit in visual composer

Olga Barlow

Participant

March 2, 2018 at 19:26

You are welcome!

Regards

#187022 Copied In reply to: 'Single Product Page' additional images creating large gap

Olga Barlow

Participant

March 2, 2018 at 19:26

Hello,

1) Yes, unfortunately. We don’t have the individual option for every heading.
2) Go to Appearance > Themes > install and activate Storefront theme. Check the checkout.

Regards

#187021 Copied In reply to: Typography and WooCommerce Questions

Olga Barlow

Participant

March 2, 2018 at 19:23

Hello,

1) Provide me temporary FTP access to fix the problem with breadcrumbs settings
2) We don’t have any special settings for the sidebar styling.

Regards

#187020 Copied In reply to: Problems with the new theme update and other problems with the product page

Olga Barlow

Participant

March 2, 2018 at 19:05

Hello,

Oh, I see. Ok, I’ll pass this info to our developers and we’ll try to fix it in next theme update.

Regards

#187018 Copied In reply to: Options CSS File on cdn

Olga Barlow

Participant

March 2, 2018 at 19:03

Hello,

Problem is caused by incorrect username http://prntscr.com/ilz19a

Regards

#187017 Copied In reply to: Instagram doesn't work

Olga Barlow

Participant

March 2, 2018 at 19:00

Hello,

1) Check if MB Strings module is enabled on your server http://prntscr.com/ilywu3
2) Go to Theme Options > deactivate theme and then activate again using the same code. Try to update after that.

Keep in mind that you can use 1 license for the one project only (according to ThemeForest license policy). I have checked your licenses and found that you have at least 4 different projects but only 2 XStore licenses.

Regards

#187016 Copied In reply to: Weird Issue with Greek when changing php version & Can't Update

Olga Barlow

Participant

March 2, 2018 at 18:52

Hello,

I should be able to disable plugins (cache and maintenance mode) to check and help you.

Regards

#187015 Copied In reply to: Single Product Page

Olga Barlow

Participant

March 2, 2018 at 18:51

Hello,

Can you, please, disable cache plugin if you are still developing the project? You’ll be able to enable it once you finish. Till this happened cache plugin only create difficulties with editing CSS styles.

Regards

#187014 Copied In reply to: Single Product Page/Shop Page/Category Page/Cart Page/

Olga Barlow

Participant

March 2, 2018 at 17:24

Hello,

Provide me screenshot of your Instagram element settings.

Regards

#187005 Copied In reply to: Instagram doesn't work

Olga Barlow

Participant

March 2, 2018 at 17:23

Hello,

We moved the inline CSS to options-style.min.css to speed up the site loading and there is no option to disable this feature. But you can exclude the file from CDN if you don’t want to cache it.

Regards

#187004 Copied In reply to: Options CSS File on cdn

Olga Barlow

Participant

March 2, 2018 at 17:09

Hello,

Unfortunately, it looks like theme bug. Can you provide me FTP access and we’ll try to fix it?

Regards

#187002 Copied In reply to: Image size and product zoom

Olga Barlow

Participant

March 2, 2018 at 12:48

Hello,

Please, provide me temporary admin panel access to your site and before this update both – WC plugin and theme to latest versions.

Regards

#186964 Copied In reply to: Product variations showing all attributes in dropdown instead of only available

Olga Barlow

Participant

March 2, 2018 at 12:46

You are welcome!

Regards

#186962 Copied In reply to: how to put freight calculator on product page ?
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Viewing 24,150 results - 24,121 through 24,150 (of 30,337 total)

Viewing 30 posts - 24,121 through 24,150 (of 30,337 total)

← 1 2 3 … 804 805 806 … 1,010 1,011 1,012 →

Forum Replies Created

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