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Product variations showing all attributes in dropdown instead of only available

This topic has 12 replies, 3 voices, and was last updated 6 years ago ago by Rose Tyler

hassaan7

Participant

March 1, 2018 at 07:43

Hi,

I’m having issues with woocommerce variations. The values against attributes those doesn’t have a valid variation should not displayed but I see all attributes even on selecting such value which has only one variation.
e.g.
A B C and 1 2 3
These are variations.
A1
B1
B3
But when I select A it shows main all three options(1,2,3) in next dropdown. (It should show only “1” as we have A1 only)
It was working fine on my local. But not working on my live site.

Local Machine
WP Version 4.8.5
WooCommerce Version 3.2.3
Theme XStore Version 4.5 (Nulled)

New Installation on Linux Server
WP Version 4.9.4
WooCommerce Version was 3.3.1 (I copied the old version and now it’s running version is same as my local which is 3.2.3) But it didn’t work in both cases.
Theme XStore Version 4.18 (Purchased)

The page I need help with: Link A

Old setup of theme I moved from local to this domain so you can compare. Please select Any value from Material dropdown you will see changes in the next dropdown against it. (Link B) But on above link this is not happening.

Please, contact administrator
for this information.

#186760 Copied Theme version: 4.18 WooCommerce version: 3.2.3

11 Answers

hassaan7

Participant

March 1, 2018 at 11:02

Update… WooCommerce Version 3.3.1 is running now at new domain. (Link A)

#186795 Copied

hassaan7

Participant

March 2, 2018 at 09:56

It’s been 24 hours. Any technical support team expert here to help me out?

#186915 Copied

Olga Barlow

Support staff

March 2, 2018 at 12:48

Hello,

Please, provide me temporary admin panel access to your site and before this update both – WC plugin and theme to latest versions.

Regards

#186964 Copied

hassaan7

Participant

March 4, 2018 at 20:43

Please find details.

Please, contact administrator
for this information.

#187094 Copied

Olga Barlow

Support staff

March 5, 2018 at 18:23

Hello,

We have checked your site with the official WooCommerce theme – Storefront, and it works in the exact same way http://prntscr.com/in7moz

So, contact WooCommerce plugin support to clarify the situation.

Regards

#187241 Copied

hassaan7

Participant

March 10, 2018 at 12:56

I cannot contact Woo Commerce plugin support. They always asked for premium support. And on their discussion forum I’ve posted this a log ago and they aren’t doing anything on it.

#187785 Copied

Rose Tyler

Support staff

March 12, 2018 at 14:28

Hello,

Sorry but our theme inherit WC functionality, so we can do nothing in this case. You need to wait for the reply from the plugin author.
Let us know if you need any other assistance.

Regards

#187927 Copied

hassaan7

Participant

April 8, 2018 at 06:53

OK. I’ll fix this by myself. But there is another issue at current time, I’m unable to edit pages. I see 404 error on edit page. You have my details, can you check please.

#190580 Copied

Rose Tyler

Support staff

April 10, 2018 at 06:56

Hello,

Please follow – https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=79&filter=all#comment_18501820

Regards

#190623 Copied

hassaan7

Participant

April 11, 2018 at 07:23

Hi, I tried to add that script in htaccess, cleared my cache but it didn’t work.

#190761 Copied

Rose Tyler

Support staff

April 11, 2018 at 08:08

Hello,

Please update WPBakery Page Builder and Massive Addons for WPBakery Page Builder plugins – https://xstore.helpscoutdocs.com/article/37-plugins-update
If this won’t help, check the server error logs to find out what error appears on your site when you trying to edit page.

Regards

#190774 Copied
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