Hello,

Add the following code in Theme Options > Styling > Custom CSS

@media only screen and (max-width: 480px){
.back-top {
    bottom: 45px;
}
}

Regards

Hello,

Check the breadcrumbs settings now.

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Hello,

Seems you did something wrong. Provide admin panel and FTP access to your site. We’ll help you.

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Hello,

Go to Theme Options > E-Commerce > Product Page Layout and disable Masonry option if you want to use Infinite Scroll.

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Hello,

1) Don’t know why but Theme Options import was failed. I have imported theme options and all the colors are fine.
2) Default demo content comes with placeholders.
3) Secondary menu is not included in demo import but I have created it for you. It uses static blocks to display mega menus http://prntscr.com/io664z
You can edit the mega menu content by editing the Static blocks http://prntscr.com/io66gb
4) Let me know what icons are missing?

Regards

Hello,

1) You are using CDN. Clear CDN cache because we made a lot of changes in scripts and now your site use the new PHP files but old scripts from your CDN. Even theme image in the backend is cached. It should be http://prntscr.com/inysti but I see the old one http://prntscr.com/inyszz

2) Compare child theme files with new theme files. Old files in your child theme may include old code that won’t work with the updated parent theme http://prntscr.com/inyu4x

Reply back with the list of problems that will remain once you do 2 previous points.

Regards

Hello,

Very strange but can’t import page or content. Get “failed” every time. Anyway, I have created the tools layout manually. Let me know if you need anything else.

Regards

Hello,

Go to Tools > Regenerate thumbnails > Regenerate all the thumbnails http://prntscr.com/innoya

Regards

As I have told you, you need to go to Tools > Regenerate thumbnails > and press “regenerate all”. Once regeneration will be finished check the logs and make sure that all the thumbnails that you have were successfully regenerated. Let me know if you still have problems after successful regeneration.

We also don’t like changes that WooCommerce developers made in version 3.3 for the images but we can just accept it.

Regards

Hello,

If you deactivate license you won’t have access to Theme Options, plugins update, theme update.
If you are site owner you should have access to files and DB and then it’s not a problem to reset the password.

Regards

Hello,

It’s because of WooCommerce 3.3 update. They moved options to Customizer. Use WP Customizer to change the image options http://prntscr.com/inn1i9

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Hello,

Thank you. I have sent the email to plugin developers and inform you once we get the answer.

Regards

Hello,

You are welcome!

Regards

Hello,

1) Keep this option off http://prntscr.com/inl7dk
2) Problem is caused by your custom code in child theme http://prntscr.com/inl57d
http://prntscr.com/inl7n5 Once I removed it everything works fine.

Regards

Hello,

Nope, it does not work for us http://prntscr.com/inkz6f
Can you, please, try to connect to your server using Filezilla? Does it work for you?

Regards