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Viewing 30 posts - 24,091 through 24,120 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 20:43

    Hello,

    Theme version you can check in Appearance > Themes > press details button over the theme. The latest version is 4.21.1. To update theme go to Dashboard > Updates > press check for updates button and then choose theme to update.

    If you use the latest version but options do not work then reply back and provide admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 20:40

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    @media only screen and (max-width: 480px){
    .back-top {
        bottom: 45px;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 20:38

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 20:38

    Hello,

    Check the breadcrumbs settings now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 20:37

    Hello,

    Check the breadcrumbs settings now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 18:59

    Hello,

    Seems you did something wrong. Provide admin panel and FTP access to your site. We’ll help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 18:56

    Hello,

    Edit xstore/header.php file, find user-scalable=0 and change to user-scalable=1.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 18:50

    Hello,

    Go to Theme Options > E-Commerce > Product Page Layout and disable Masonry option if you want to use Infinite Scroll.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 18:47

    Hello,

    1) Don’t see problem with post option CMB2 plugin should be enabled if you want to have them.
    2) Provide me link to the page where you have the problem with the gap. Also, tell me what element do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 18:34

    Hello,

    1) Don’t know why but Theme Options import was failed. I have imported theme options and all the colors are fine.
    2) Default demo content comes with placeholders.
    3) Secondary menu is not included in demo import but I have created it for you. It uses static blocks to display mega menus http://prntscr.com/io664z
    You can edit the mega menu content by editing the Static blocks http://prntscr.com/io66gb
    4) Let me know what icons are missing?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 11:30

    Hello,

    1) Translation files should have the correct name, you missed “s” in the xstore word http://prntscr.com/io0166
    I have changed the name and My account is translated http://prntscr.com/io00iu

    2) After renaming everything also is ok http://prntscr.com/io02s5

    If you need to translate other strings use Loco Translate plugin. It will help you to translate site very easy just in few click via Dashboard http://prntscr.com/io03hy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 09:54

    Hello,

    1) You are using CDN. Clear CDN cache because we made a lot of changes in scripts and now your site use the new PHP files but old scripts from your CDN. Even theme image in the backend is cached. It should be http://prntscr.com/inysti but I see the old one http://prntscr.com/inyszz

    2) Compare child theme files with new theme files. Old files in your child theme may include old code that won’t work with the updated parent theme http://prntscr.com/inyu4x

    Reply back with the list of problems that will remain once you do 2 previous points.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 19:19

    Hello,

    We have updated theme. Check, please.
    WC plugin has changed image settings in 3.3 update and now you can manage them from WP customizer and set the size for the catalog and single product image. Don’t forget to regenerate thumbnails after that.

    Also, you have some files in child theme that were updated in version 4.2. You need to update child theme files according to necessary changes in the parent theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 18:51

    Hello,

    Very strange but can’t import page or content. Get “failed” every time. Anyway, I have created the tools layout manually. Let me know if you need anything else.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 17:16

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 16:51

    Hello,

    Go to Tools > Regenerate thumbnails > Regenerate all the thumbnails http://prntscr.com/innoya

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 16:40

    Hello,

    I have updated theme for you via Dashboard to make sure that everything will be ok and did not face any problems.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 16:30

    As I have told you, you need to go to Tools > Regenerate thumbnails > and press “regenerate all”. Once regeneration will be finished check the logs and make sure that all the thumbnails that you have were successfully regenerated. Let me know if you still have problems after successful regeneration.

    We also don’t like changes that WooCommerce developers made in version 3.3 for the images but we can just accept it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 16:19

    Hello,

    Use WP Customizer to change the image options http://prntscr.com/inn1i9
    If you don’t want to crop images choose it in settings http://prntscr.com/inn6pf
    And regenerate thumbnails using Regenerate thumbnails plugin to apply changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 16:17

    Hello,

    If you deactivate license you won’t have access to Theme Options, plugins update, theme update.
    If you are site owner you should have access to files and DB and then it’s not a problem to reset the password.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 16:12

    Tried to enable debug via Dashboard and was locked. Provide me FTP access to enable it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 16:09

    Hello,

    It’s because of WooCommerce 3.3 update. They moved options to Customizer. Use WP Customizer to change the image options http://prntscr.com/inn1i9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 16:07

    Hello,

    Look, I have told you in the previous message that this code is incorrect http://prntscr.com/inmylo it breaks your site. I have removed it but you added it again.

    Enable WP debug and check by yourself. Parent theme does not include this code. It’s your child theme index.php file that you created by yourself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 15:59

    Hello,

    Thank you. I have sent the email to plugin developers and inform you once we get the answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 14:26

    Hello,

    To deactivate license go to Dashboard > Theme Options and use Deactivate link http://prntscr.com/inld44

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 14:23

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 14:22

    Hello, @thisisbolo

    Mobile menu toggle or smart menu toggle?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 14:16

    Hello,

    1) Keep this option off http://prntscr.com/inl7dk
    2) Problem is caused by your custom code in child theme http://prntscr.com/inl57d
    http://prntscr.com/inl7n5 Once I removed it everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 14:04

    Hello,

    You can use 1 license for the 1 project only. If current site is a live and working project you can’t use the same license for the new one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 6, 2018 at 14:02

    Hello,

    Nope, it does not work for us http://prntscr.com/inkz6f
    Can you, please, try to connect to your server using Filezilla? Does it work for you?

    Regards

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Viewing 30 posts - 24,091 through 24,120 (of 30,391 total)
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