Contact your hosting provider and increase PHP Memory limit to 128MB.
Regards
Olga Barlow
Participant
March 29, 2018 at 10:41
Hello,
We understand you and we are very sorry for this inconvenience. But, unfortunately, did not get any answer from plugin author http://prntscr.com/ixxuzt
Regards
Olga Barlow
Participant
March 29, 2018 at 10:30
You are welcome!
Regards
Olga Barlow
Participant
March 29, 2018 at 10:28
Hello,
Check now.
Regards
Olga Barlow
Participant
March 29, 2018 at 09:35
You are welcome!
Regards
Olga Barlow
Participant
March 29, 2018 at 09:34
Hello,
1) We have uploaded the new version of the plugin to the Downloads page, you can update plugin manually.
2) Make sure that CMB2 plugin is enabled, this plugin is required if you want to have additional page/post/product options.
Regards
Olga Barlow
Participant
March 29, 2018 at 09:24
Hello,
Provide FTP access to your site to check the problem in more details.
The plugins mentioned above will backup your entire site, but if you’d like to export and backup just your Theme Option settings located in the Dashboard > Theme Options tab, then go to Theme Options > Import/Export > Options > download the export file. To import your backup Theme Options, find the “Import Options” section and click the “Import Contents From File” button and paste the contents of the .JSON file you’ve exported.
Regards
Olga Barlow
Participant
March 28, 2018 at 15:33
Hello,
You can try zoom and media queries. For example
@media (max-width: 1500px) and (min-width:1120px){
body {
zoom: 0.8;
}
}
@media (max-width: 1120px) and (min-width:993px){
body {
zoom: 0.7;
}
}
Regards
Olga Barlow
Participant
March 28, 2018 at 12:52
Hello,
1) I have fixed the top bar structure that you changed. Check now.
2) Glad to hear that.
3) Fixed.
Regards
Olga Barlow
Participant
March 28, 2018 at 12:32
Hello,
Both errors related to PHP version that you use on your server, it’s 5.2. You have changed version via .htaccessto 5.6 but you get the error from time to time because of the changes in that file (when you re-save permalinks via WP Dashboard etc) and your code is removed.
Please, contact your hosting provider and ask to change the PHP version not via that file but via server settings.
Regards
Olga Barlow
Participant
March 27, 2018 at 13:33
Hello,
We have fixed notice with theme-functions.php. All the other notices are not related to our theme.
Regards
Olga Barlow
Participant
March 27, 2018 at 12:58
Hello,
Glad to hear that.
Regards
Olga Barlow
Participant
March 27, 2018 at 11:24
Hello,
1) I don’t know why your site is broken on mobile because changes that we need to make are related to breadcrumbs only and does not affect the mobile layout.
2) Have you disabled CDN or server cache? Because we can help you with breadcrumbs if you use it. We don’t see our changes and just lose time! Please, reply back only when you disable CDN or server cache and confirm that you have done it.
Regards
Olga Barlow
Participant
March 27, 2018 at 11:13
Hello,
Check now and let me know if everything is fine.
Regards
Olga Barlow
Participant
March 26, 2018 at 16:16
We almost finished with shop page. Tomorrow we’ll be able to finish fix of some shop styles and that’s all.
P.S. But if you got the refund you can’t use our theme anymore and need to deactivate it.
Regards
Olga Barlow
Participant
March 26, 2018 at 15:33
Hello,
Use this custom CSS to disable link for the brand .content-product .products-page-brands a {pointer-events: none;}
Regards
Olga Barlow
Participant
March 26, 2018 at 15:26
You are welcome!
Regards
Olga Barlow
Participant
March 26, 2018 at 15:17
Hello, @chefa777,
Thank you for your suggestion. We are working on grid builder for the product page, so you’ll be able to show the SKU once we finish and release it.
1) Give us some time and we’ll fix issue with the borra-shop page. Did you face any other compatibility issues?
2) What issues with styles on the dashboard and reports page do you have? Can you explain in more details, provide screenshots? If you are talking about colors then you can change then in Docan plugin settings.
Regards
Olga Barlow
Participant
March 26, 2018 at 13:32
Hello,
Ok, thank you for the information. We’ll check what could be the reason of the email problem.
You can update WP to version 4.9.4 but you need to make sure that all the plugins that come bundled with our theme are up to date https://www.8theme.com/download-plugins/ .
Regards
Olga Barlow
Participant
March 26, 2018 at 11:19
Hello,
Do you have a server cache or CDN? Because we make changes in template files and don’t see any effect. Even if we remove all the content from style.css file and save we can see old file while inspect the site using the console.
Regards
Olga Barlow
Participant
March 23, 2018 at 19:54
Hello,
You need to translate theme strings either using WPML string translator or po, mo files (wp-content/languages/themes/ and translate files for the Arabic and Turkish versions). Because at this moment you did not translate all the necessary strings using String translator http://prntscr.com/ivcv36 or http://prntscr.com/ivgbi2 etc and po, mo files of theme translation also do not include any translation.
Regards
Olga Barlow
Participant
March 23, 2018 at 15:40
Hello,
Probably we need to make changes in template files to fix translation issues, we can’t do this without FTP.
So, please, contact your hosting provider to get FTP access to your site.
https://gyazo.com/1e25bb42397c3d9a7c6b3497fc8906cb
That’s why your page is empty when you check it.
I moved the custom code from customizer to child theme style.css, it will be easier for you in future to find out if your custom code is the reason of the problem just switching between parent and child theme.
Regards
Olga Barlow
Participant
March 23, 2018 at 11:59
Hello,
Unfortunately, the password is not correct. We get
Response: 331 Password required for nss-hb101
Command: PASS **********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
