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Can't update theme - by Kireaki - on WordPress WooCommerce support

This topic has 20 replies, 4 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

Kireaki

Participant

March 22, 2018 at 23:18

Hi, every time I wanna update theme i get this error
Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Is there any other way to update but not via FTP

#189052 Copied

19 Answers

Rose Tyler

Support staff

March 23, 2018 at 08:32

Hello,

Thanks for the topic.
Please read our documentation https://xstore.helpscoutdocs.com/article/63-theme-update
Make sure you are trying to upload ZIP Compressed version or do the manual update.
Also, you can deactivate theme via Theme Options http://prntscr.com/ii7pyb . Then activate it again and try to update theme or plugin. Let me know about results

Regards

#189068 Copied

Kireaki

Participant

March 23, 2018 at 09:29

I followed instruction and deactivating and activating and using that plugin for update broke my website https://i.imgur.com/qZAngLC.png

I get
Critical CSS generation is currently running: 28 of 12 page types completed. (Refresh this page to view progress)

Critical CSS for front_page generated.
Critical CSS for home generated.
Critical CSS for home not generated. Error: The API returned an invalid response code.
Critical CSS for page not generated. Error: The API returned an invalid response code.
Critical CSS for post not generated. Error: The API returned an invalid response code.
Critical CSS for product not generated. Error: The API returned an invalid response code.
Critical CSS for category not generated. Error: The API returned an invalid response code.
Critical CSS for pa_color generated.
Critical CSS for pa_design-theme generated.
Critical CSS for pa_size generated.
Critical CSS for post_tag generated.
Critical CSS for product_cat generated.
Critical CSS for product_tag generated.
Critical CSS for page generated.
Critical CSS for post generated.
Critical CSS for product generated.
Critical CSS for front_page generated.
Critical CSS for home generated.
Critical CSS for page generated.
Critical CSS for post generated.
Critical CSS for product generated.
Critical CSS for category generated.
Critical CSS for pa_color generated.
Critical CSS for pa_design-theme generated.
Critical CSS for pa_size generated.
Critical CSS for post_tag generated.
Critical CSS for product_cat generated.
Critical CSS for product_tag generated.
Critical CSS for category generated.
Critical CSS for pa_color generated.
Critical CSS for front_page generated.
Critical CSS for home generated.
Critical CSS for page generated.

#189081 Copied

Kireaki

Participant

March 23, 2018 at 09:40

I’ve removed theme, downloaded from themeforest,uploaded and activated new one but it still shows that i have old one https://i.imgur.com/ZnJFa5S.png and it needs update is there any other way to download not from themeforest https://i.imgur.com/QKsTRRM.png

and this is still going on and i don’t know how to fix it it started cause i’ve updated theme
Critical CSS generation is currently running: 9 of 12 page types completed. (Refresh this page to view progress)

Critical CSS for front_page generated.
Critical CSS for home generated.
Critical CSS for page generated.
Critical CSS for post generated.
Critical CSS for front_page generated.
Critical CSS for home generated.
Critical CSS for page generated.
Critical CSS for post generated.
Critical CSS for product generated.

#189083 Copied

Rose Tyler

Support staff

March 23, 2018 at 10:28

Hello,

1. Theme version 4.21.1 available only for auto-update and is not available on Theme Forest.
2. Tick here and update theme http://prntscr.com/iv7ug2
3. Where you find the message about Critical CSS generation?

Regards

#189091 Copied

Kireaki

Participant

March 23, 2018 at 10:55

Ok, let’s go all over again maybe this will help you cause I don’t think you understand that I did try every step you said to do and I can’t update and this Critical CSS generation i get when i try to update theme
Hope this will be more clearer.
Tnx
https://i.imgur.com/XZOqR5p.gifv

#189098 Copied

Rose Tyler

Support staff

March 23, 2018 at 10:58

Please provide temporary wp-admin and FTP access in Private Content.

Regards

#189100 Copied

Kireaki

Participant

March 23, 2018 at 11:06

Here you go

Please, contact administrator
for this information.

#189106 Copied

Rose Tyler

Support staff

March 23, 2018 at 11:58

You don’t have enough space to download the full zip archive of the updated version and then unzip the theme. That’s why archive that you get is broken. Please, remove unnecessary files from your server to get 40MB free space to download the archive and extract it.

Regards

#189111 Copied

skop81

Participant

March 23, 2018 at 18:51

Hi there,
I’ve the same issue. I’ve activated the theme and now I’ve the 4.21 ver but on updates there is a notification that I need to update to 4.21.1

When I try to update I receive this error: Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

So, I’ve downloaded from Theme Forest the latest version but it is still 4.21
I’ve tryed with Envato Market plugin, but nothing to do, the theme it’s still on 4.21 ver.

I’ve some other issues and I hope the 4.21.1 ver can help me, for example the pagination of the woocommerce categories is wrong, now I see a numbered list instead number box and the search box it’s disallineated:

please refear: https://prnt.sc/ivfcc1

Could you help me to solve this problems?

Thank you for your support.
Best regards

Please, contact administrator
for this information.

#189148 Copied Theme version: 4.21 WooCommerce version: 3.3.4

skop81

Participant

March 24, 2018 at 12:26

Hi there
I’ve seen that you have worked on the website! Thank you so much!

So, I’ve noted that the category pagination is also wrong in the mobile version! 🙂

Best regards.

#189160 Copied

Rose Tyler

Support staff

March 26, 2018 at 10:37

Hello @skop81,

We are planning to release a new theme update tomorrow, please wait for it.
I do not see the pagination problem on your site http://prntscr.com/iwggpw Likely it was a cache effect.

Regards

#189222 Copied

skop81

Participant

March 26, 2018 at 15:17

Hi Rose,
thank you so much! I can confirm that the theme upgrade goes well now!

Best regards!
Cheers

#189279 Copied

Olga Barlow

Support staff

March 26, 2018 at 15:26

You are welcome!

Regards

#189281 Copied

skop81

Participant

June 8, 2018 at 19:09

Hi there,
we have moved our website from .eu extention to .com, and we’ve got the same issue when we try to update the theme: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

I don’t know if it depends on the theme updating, but the wishlist icon on the header doesn’t work! How can I solve it?

Could you help to solve this problem?
Thank you.

Please, contact administrator
for this information.

#194606 Copied

Olga Barlow

Support staff

June 9, 2018 at 09:24

Hello,

We have updated theme for you. Check now, please.

Regards

#194615 Copied

skop81

Participant

June 11, 2018 at 09:10

Hi there,
thank you for your support!

For the future, how we can solve if the problem persist?
Best regards.

🙂

#194650 Copied

Olga Barlow

Support staff

June 11, 2018 at 09:12

Hello,

We did not find the reason of the issue. That’s why made the manual update.

Regards

#194653 Copied

skop81

Participant

June 11, 2018 at 09:32

Ok Olga, thank you so much! 🙂

#194662 Copied

Rose Tyler

Support staff

June 11, 2018 at 09:37

Hello,

You’re welcome!

Regards

#194664 Copied
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