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Viewing 30 posts - 23,881 through 23,910 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2018 at 09:07

    Hello,

    1) This issue is not related to our theme because it does not work even with official WooCommerce theme Storefront https://gyazo.com/93f46f0696a822cd8b7b7655b081138a
    2) Problem caused by one of your plugins because once we disabled third-party plugins that do not come bundled with our theme we have placed the order https://gyazo.com/9964852dc10a498b1587e931694c68a4
    Disable third-party plugins one by one to find out which one is the reason of the problem and contact plugin author after that.
    3) Additional plugins that you use produce a lot of notices, I would recommend to contact plugin authors to fix them.
    4) Disable plugins that you don’t use. I see that you keep enabled Smart product viewer, Subscriptions, Infinite Scroll but you don’t use this functionality, so there is no need to keep them enabled. Every plugin has its own scripts and styles and it slows down the site a little bit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2018 at 10:58

    Hello,

    Do you want to create accordion or simple drop-down with multi-levels?
    If you want simple drop-down with multi-levels then you need to create subitems for the subitems
    http://prntscr.com/j6tbz4 to get http://prntscr.com/j6tccj
    and add the following CSS

    nav .simple-list .submenu .submenu {
        left:  100%;
        margin-left:  0;
        top: 0;
    }

    If you want to create accordion to open it by click you need other CSS styles + also JS customization because there is no such feature in this template. Contact WPKraken team to get help with additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2018 at 10:29

    Hello,

    Provide us Dashboard and FTP access to your site. We’ll check what could be done to make the theme compatible with Toolset.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2018 at 08:43

    Hello,

    You may provide errors, but please, provide errors related strictly to our theme. We don’t need the full list of errors from other plugins or WP because we won’t be able to help with them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2018 at 16:46

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2018 at 15:25

    Hello,

    You have sent us the full list of Slow Errors but not all these errors are related to our theme. The following errors come from our theme:
    1) the_post_thumbnail() /www/wp-content/themes/xstore/framework/widgets/recent-posts.php:72
    – request to get image. This is default function of WP that we use. You can use default WP widget to show posts without images or disable images in 8theme Post widget settings http://prntscr.com/j6en4q and then you will avoid this request.
    2) dynamic_sidebar() /www/wp-content/themes/xstore/footer.php:39
    – caused by that widget with post images
    3) get_footer() /www/wp-content/themes/xstore/404.php:30
    – caused by that widget with post images
    4) /www/wp-content/themes/xstore/framework/init.php:68
    – caused by that widget with post images
    5) /www/wp-content/themes/xstore/functions.php:10
    – caused by that widget with post images

    We have fixed fatal error in child theme and stack trace related to this error also should be fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2018 at 14:13

    Hello,

    I suppose issue is related to your video and error that you have http://prntscr.com/j6f7wc https://support.google.com/chrome/a/answer/7391219?hl=en
    Please, edit the product and make sure that you use video from your site and not from the test site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2018 at 14:01

    Hello,

    1) We have added the following custom code

    #customer_login .u-column1.col-1, #customer_login .u-column2.col-2 {
        border: 2px solid #e6e6e6 !important;
    }
    .woocommerce-account .woocommerce .u-columns .u-column2{
        padding: 3.57em;
    }
    form.login, form.login input, form.register input {
        max-width: 555px;
    }
    @media only screen and (min-width: 992px){
    #customer_login .col-1 {
        margin-right: 20px;
    }
    #customer_login .col-2 {
        margin-left: 20px;
    }
    }

    Clear cache and CDN to apply changes.

    2) There is no such option by default. You can do this by additional customization
    https://wordpress.stackexchange.com/questions/274701/how-to-modify-navigation-menu-of-the-my-account-page-in-woocommerce

    3) We use the default WC templates. If you want to change it you can do this by additional customization only (copy woocommerce/templates/myaccount/orders.php file into xstore-child/woocommerce/myaccount/ folder and edit according to your needs).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2018 at 13:23

    Hello,

    If you want to have advanced filter option I would recommend this plugin https://wordpress.org/plugins/woocommerce-products-filter/ It will allow you to achieve what you want http://prntscr.com/j6eha1 .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2018 at 11:34

    Hello,

    You are welcome! Minor theme bug with classes for theme options. We have fixed it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2018 at 11:24

    Hello,

    1) You should contact plugin author and follow the documentation first to install it in right way and make sure that everything works fine with default WC theme. If the problem appears with our theme only then we’ll be able to help you.
    2) 1 product per row was set in Theme Options http://prntscr.com/j6bymj
    3) We have checked your site with our theme and with default WC theme – Storefront and don’t see the very big difference (XStore https://gtmetrix.com/reports/www.stargazestore.com/2JAAtlOG , Storedront – https://gtmetrix.com/reports/www.stargazestore.com/kvSJGpIz )
    4) I see that your site was hacked because there is third-party code in theme functions http://prntscr.com/j6ctz5 Contact your server admin to solve this https://medium.com/@rakshitshah/wordpress-wp-vcd-malware-attack-e7394801895d

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2018 at 08:20

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2018 at 16:06

    Hello, @thisisbolo

    Yes, there are a lot of plugins that allow you to implement this. But we took into account your suggestion and probably will implement this in one of the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2018 at 15:49

    Hello,

    WooCommerce plugin gets the uncached cart details on every page to show the latest cart items by calling the admin Ajax and uses component “wc-ajax=get_refreshed_fragments”. The same for the wishlist.
    https://www.webnots.com/fix-slow-page-loading-with-woocommerce-wc-ajaxget_refreshed_fragments/
    https://docs.wp-rocket.me/article/999-disable-woocommerce-cart-fragments-ajax
    https://wordpress.org/support/topic/wc-ajaxget_refreshed_fragments-5/

    As you can understand it’s not only our theme issue. If you use cart and wishlist in the header you will have these components. If you want to remove them you may try to remove minicart+ number of items from the header and keep cart/wishlist icons only and disable cart fragmentation using custom code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2018 at 15:41

    Hello, @andyhuangx

    1) Tell me is problem with COLOR AND LABEL VARIATIONS plugin solved? Because if you did not use global attributes then I suppose you don’t get the necessary result even with the default theme, don’t you?
    2) WP user that you created does not have admin permissions and I can’t check backend settings to give you solution about products per page issue.
    3) Do you use cache plugin?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2018 at 15:32

    Hello,

    1) That field is the custom metabox field, you may check in xstore/framework/custom-metaboxes.php file. If you want to show widget area at the bottom for every category you can implement it by additional customization if you have appropriate skills.
    2) Sorry but we it’s not depends on the theme, that cache is browser cache.
    3) You can use the following plugin to implement this https://wordpress.org/plugins/woocommerce-products-filter/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 12:43

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 12:43

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 11:46

    Hello,

    We did not test and can’t guarantee compatibility with that plugin. Provide me temporary admin panel and FTP access to your site and we’ll check what we could do.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 11:43

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .fixed-header .nav-sublist-dropdown {
        top: 50px !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 11:41

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .nav-sublist-dropdown:before {
        top: -20px;
        height: 35px;
    }
    

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 10:52

    Hello,

    1) What browser do you use? If you use Chrome then clear browser cache because browser caches css files.
    2) We already have such option http://prntscr.com/j54hef
    You can use bottom description for every category and also widget area to show general information.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 10:46

    Hello,

    We don’t see mentioned errors in log file http://prntscr.com/j54fcj even when Jetpack plugin is enabled. Errors that we see there are related to third-party plugins that do not come bundled with our theme.

    Tell me your actions step by step to reproduce errors that you mentioned in your message.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 10:07

    Hello,

    Provide us temporary admin panel access to check why it does not work for you and help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 10:03

    Hello,

    Did you use the autoupdate or FTP method to update theme? Can you, please, provide us temporary admin panel and FTP access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 09:59

    Hello,

    If you did not make the backup of theme options there is no way to get all the options back. You can only import options from the default Underwear demo. To do this go to https://www.8theme.com/download-plugins/ and download XML files archive. Extract it and find underwear folder, find options.json file inside that folder. Open file using any text or code editor and copy code. After that go to Theme Options > Import/Export > Options > press import from file and paste your code > Import.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 09:47

    Hello,

    Problem was related to your incorrect url http://prntscr.com/j540j5
    Try now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 09:39

    Hello,

    Clean the CDN, plugin cache and try to re-index that page.
    Also, Ultimate Tweaker plugin moves meta tags into the body instead of the head, that’s wrong. Keep plugin disabled and contact plugin author to solve this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 13, 2018 at 15:55

    Hello,

    Please, provide temporary admin panel access to your site. We’ll check what we could do from our side to speed up your site. Before this, contact your server admin and enable gzip compression on the server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 13, 2018 at 15:47

    Hello,

    1) Theme Options works fine. But you use cache and it’s enabled even for admin, so if you change the options you need to clear cache every time you make changes. I would recommend to enable cache once you finish the site.
    2) We have set the main settings that are suitable for your site.

    Regards

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Viewing 30 posts - 23,881 through 23,910 (of 30,391 total)
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