I hope you can help me with the following.
When adding a product video (mp4 or youTube) to a product the video is not displayed. The pop-up is showing an empty field. Please see https://chalrose.com/product/doppio-bag-bordeaux-bundle-test/
Could you please assist solving this issue.
Thx for your prompt reply.
I do not see the problem http://prntscr.com/j6e4h6
Is it solved?
Strange… When I open the product in any browser I will get an empty pop-up. In IE it mentions that is an invalid source.
In which browser did you open the video?
I’ve checked your site in Chrome browser (latest version).
Have you cleared cache?
Please provide a screenshot of the problem.
I suppose issue is related to your video and error that you have http://prntscr.com/j6f7wc https://support.google.com/chrome/a/answer/7391219?hl=en
Please, edit the product and make sure that you use video from your site and not from the test site.
Thx! I have uploaded new video’s and now it’s working!
Have a nice day.
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