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Product video not working - by Divites - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 6 years ago ago by Rose Tyler

Divites

Participant

April 17, 2018 at 12:02

Hi,

I hope you can help me with the following.
When adding a product video (mp4 or youTube) to a product the video is not displayed. The pop-up is showing an empty field. Please see https://chalrose.com/product/doppio-bag-bordeaux-bundle-test/

Could you please assist solving this issue.

Thx for your prompt reply.

Regards,

Johan

#191328 Copied Theme version: 4.2.4 WooCommerce version: 3.3.5

6 Answers

Rose Tyler

Support staff

April 17, 2018 at 12:59

Hello,

I do not see the problem http://prntscr.com/j6e4h6
Is it solved?

Regards

#191338 Copied

Divites

Participant

April 17, 2018 at 13:40

Hi,

Strange… When I open the product in any browser I will get an empty pop-up. In IE it mentions that is an invalid source.

In which browser did you open the video?

Regards,

Johan

#191343 Copied

Rose Tyler

Support staff

April 17, 2018 at 14:08

Hello,

I’ve checked your site in Chrome browser (latest version).
Have you cleared cache?
Please provide a screenshot of the problem.

Regards

#191347 Copied

Olga Barlow

Support staff

April 17, 2018 at 14:13

Hello,

I suppose issue is related to your video and error that you have http://prntscr.com/j6f7wc https://support.google.com/chrome/a/answer/7391219?hl=en
Please, edit the product and make sure that you use video from your site and not from the test site.

Regards

#191351 Copied

Divites

Participant

April 17, 2018 at 14:31

Hi,

Thx! I have uploaded new video’s and now it’s working!

#191357 Copied

Rose Tyler

Support staff

April 17, 2018 at 14:35

Hello,

Great.
Have a nice day.

Regards

#191358 Copied
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