When customers choose to pay via stripe, they are not taken to the confirmation screen and are presented with an empty error message.
They end up trying to place their order again.
This results in the customers paying multiple times.
Please feel free to create a test item for 0.01 and trying it.
This is urgent please as this is a live site and it’s happening on every transaction.
I have spoken to woocommerce and they are saying it’s theme related.Site URL: hidden Theme version: 4.24 WooCommerce version: 3.3.5
We do not have this problem on our test site. Please create a staging site and provide us with wp-admin and FTP access, so we could make tests there. Also, enable stripe dev mode on the staging site.
Thank you, aware of that hence worried 🙂
All provided in private box.
We will make some tests, so it would be better to create a staging site. Or can we do tests on your live site?
Also, ask your hosting provider support to create FTP account to your site files and give us the credentials (FTP hostname, FTP username, FTP password).
The above access is to the stage site, I have already created it for you.
Error on host URL, see below
1) This issue is not related to our theme because it does not work even with official WooCommerce theme Storefront https://gyazo.com/93f46f0696a822cd8b7b7655b081138a
2) Problem caused by one of your plugins because once we disabled third-party plugins that do not come bundled with our theme we have placed the order https://gyazo.com/9964852dc10a498b1587e931694c68a4
Disable third-party plugins one by one to find out which one is the reason of the problem and contact plugin author after that.
3) Additional plugins that you use produce a lot of notices, I would recommend to contact plugin authors to fix them.
4) Disable plugins that you don’t use. I see that you keep enabled Smart product viewer, Subscriptions, Infinite Scroll but you don’t use this functionality, so there is no need to keep them enabled. Every plugin has its own scripts and styles and it slows down the site a little bit.
You’re amazing, thank you so much for your help here, we located the plugin causing the issue and deactivated it, all working fine now.
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