Hello,

We have changed cache plugin to speed site and also installed one additional plugin to minimize scripts and CSS in the best way. Check the speed results https://tools.pingdom.com/#!/cqzs1q/https://dwtstore.com.ng/

If you improve some other moments related to server side you can get better results.

Regards

Hello,

Yes, we can help you with this. Could you provide me temporary Dashboard access to your site, we’ll check the newsletter and give you the custom code to fix it.

Regards

Hello,

Check the docs https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
upload_max_filesize should be 20M, or greater, where did you find 180?

Regards

Hello,

We can see that plugin causes issues with page structure Please, provide Dashboard and FTP access to your site to check if this happens with our theme only and if there is any way to avoid it.

Regards

Hello,

Can you, please, provide me temporary admin panel and FTP access to your site to check why translations do not work.

Regards

Hi,

Can you, please, provide me also Dashboard access to check WP settings, plugins that you use. We’ll analyze and give you the main tips that may speed up your site.

Regards

Hello, @Dustin_Warncke

If you can’t install theme and also default plugin (Redux or any other) because get the error during installation then you need to contact your hosting provider to fix this. You should not get any errors if you trying to install any default WP plugin.
Once your hosting provider fixes the problem with your installation then reply back.

Regards

Hello,

1) Do the backup of all your files and DB. Check the widgets and make sure that you know where every widget is placed because they could be messed up after the update.
2) If you made any changes in template files move then into child theme
3) Use FTP method to update theme. Remove royal/woocommerce folder from old copy before this to avoid the problem with the out of date files.
4) Go to Theme Options > activate theme using your purchase code. Skip setup wizard.

If you want we can help you with theme update, just do steps 1-2 and then reply back to this topic and provide FTP and Dashboard access to your site.

Regards

Hello,

We have updated theme to the latest version because you installed the theme in the subfolder and this is not correct. I added currency widget to top bar widget area and don’t see any issues https://gyazo.com/7d18da697d76fe0bcbe04829dd7a8b12

Regards

Hello,

1) Provide FTP access to your site, please. We’ll check what caused this issue.
2) We have imported slider of the default version. You can find it in the list of sliders.
3) To add information to footer go to Appearance > Widgets and use footer and prefooter widget areas. Also, you can use Static Blocks to create footer with columns and then add it to your footer using 8theme Static Block widget.

Regards

Hello,

1) Problem is not related to our theme because if you enable official WooCommerce theme Storefront you’ll see the same http://prntscr.com/jcoxyu
Your problem caused by Woocommerce Role Pricing plugin. When the plugin is deactivated everything works fine with any theme. So, contact plugin author to solve the issue.

2) We have checked the category page and did not face described issue https://gyazo.com/b36c076cd294919c4a214f15e76d5a58 Can you provide me the link to the category where the problem persists?

Regards

Hello,

Please, provide me access to site where you are using our theme.
This theme x-Store https://www.preciousthemes.com/downloads/x-store/ is not our theme, author of that theme is Precious Themes http://prntscr.com/jcorei .

We are authors of XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 And these are 2 different themes.

Regards

Hello,

Please, provide me correct access to your Dashboard and also FTP access to theme files. We’ll help you to fix the issue.

Regards

Hello,

The current version of theme has search by title, description and SKU (if enabled in theme options). You can find code in xstore/framework/theme-functions.php , global search results http://prntscr.com/jbxerz and Ajax search results https://prnt.sc/jbxfbq
But if you are using theme version 1.9 (too old version) I’m not sure that you have the search by SKU.

We don’t have search by brand. If you want to do any changes in search results you can do this by additional customization of the search function. If you need help with this you can contact WPKraken team.

Regards