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Images stretched and blurred, ability to customise looks to be missing componets

This topic has 9 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

Perthcandlesupplies

Participant

April 27, 2018 at 04:23

Hi Team,

I am try to adjust my front page of my website Perthcandlesupplies.com.au as I can only show 2 columns which in turn stretches the images and causes them to be blurry. Additionally I am trying to download the additional plugins you have on your support page and it comes up with the following error (The uploaded file exceeds the upload_max_filesize directive in php.ini)

Lastly I paid the $49AUD for the theme and it is asking if I want to upgrade to the pro version, is this on top of the above fee?

Chris

#192031 Copied

8 Answers

Perthcandlesupplies

Participant

April 27, 2018 at 04:44

Oh one thing I left out was that the slider function doesn’t appear to be working, when activated nothing changes even after I select things to display.

Chris

#192032 Copied Theme version: X-store WooCommerce version: 3.3.5

Rose Tyler

Support staff

April 27, 2018 at 08:27

Hello,

Thanks for the topic.
Please, make sure you have checked all the server requirements before the installation – https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements (Contact your hosting provider and ask to increase required values).
“Products per row” can be changed via Customize > Woocommerce > Product Catalog settings.
Image size you can change via Customizer > Woocommerce > product images (do not forget to regenerate thumbnails) https://xstore.helpscoutdocs.com/article/89-product-images
To install plugins go to Appearance > Install Plugins. Read more – https://xstore.helpscoutdocs.com/article/36-included-plugins https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
About the slider issue, make sure that Slider Revolution plugin is enabled and you have some sliders imported.
Let us know if you need any further assistance.

Regards

#192044 Copied

Perthcandlesupplies

Participant

April 27, 2018 at 09:47

Hi Team,

When I go too, Customize > Woocommerce > Product Catalog settings there is no option for “Products per row.

Chris

#192048 Copied

Rose Tyler

Support staff

April 27, 2018 at 10:01

Hello,

Please check one more time http://prntscr.com/jaqmrr or provide us with temporary wp-admin access.

Regards

#192049 Copied

Perthcandlesupplies

Participant

April 27, 2018 at 11:34

Temp access

Please, contact administrator
for this information.

#192058 Copied

Rose Tyler

Support staff

April 27, 2018 at 12:17

Wp-admin credentials are incorrect. Please check them.

Regards

#192063 Copied

Perthcandlesupplies

Participant

May 1, 2018 at 08:24

trying again

Please, contact administrator
for this information.

#192211 Copied

Olga Barlow

Support staff

May 2, 2018 at 10:25

Hello,

Please, provide me access to site where you are using our theme.
This theme x-Store https://www.preciousthemes.com/downloads/x-store/ is not our theme, author of that theme is Precious Themes http://prntscr.com/jcorei .

We are authors of XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 And these are 2 different themes.

Regards

#192252 Copied
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