It’s not related to our theme. We provide support only for technical questions about the theme’s built-in features, functionality, support also includes assistance with reported bugs and theme issues.
If you need help with site optimization (that is outside the scope of our support) then submit the request to the WPKraken team.
Use cache plugin to combine scripts and speed up your site. We have installed W3 Total cache and set main settings. If you need advanced help with site optimization submit request WPKraken team.
Regards
Olga Barlow
Participant
July 17, 2018 at 15:11
Hello,
Use the code below, your code conflicts with the google fonts
// Remove query string from static files
function remove_cssjs_ver( $src ) {
// Do not do it for revslider and essential-grid.
if ( strpos( $src, 'revslider' ) || strpos( $src, 'essential-grid' ) ) return esc_url( $src );
if( strpos( $src, '?ver=' ) )
$src = remove_query_arg( 'ver', $src );
return esc_url($src);
}
add_filter( 'style_loader_src', 'remove_cssjs_ver', 10, 2 );
add_filter( 'script_loader_src', 'remove_cssjs_ver', 10, 2 );
Regards
Olga Barlow
Participant
July 17, 2018 at 14:20
Hello,
Check now.
Regards
Olga Barlow
Participant
July 17, 2018 at 12:58
Hello,
Sorry for the delay in answering.
We have removed the min-width default styles for the product images. If the original image is 350×350 we can’t zoom in it and make 350×450 without losing quality. If you want to manage the size of the imported images it would be better to contact the plugin author and ask if they have any solutions to make all the images the same size.
Regards
Olga Barlow
Participant
July 17, 2018 at 10:48
Hello,
1) If you want to hide page title and breadcrumbs for the category page only and use bg image you can upload the image for the heading in category settings and add the following code to custom CSS or child theme style.css .tax-product_cat .page-heading > .container {display: none;}
2) Exclude wp-content/uploads/xstore/options-style.min.css from Cloudflare cache or enable CloudFlare only when you finish the site. Because Theme Options styles won’t work as it should. Besides, don’t enable CloudFlare minification because as a rule, it causes some issues with the CSS styles.
Regards
Olga Barlow
Participant
July 16, 2018 at 17:18
Hello,
2) Looks that this is Revolution Slider bug. We can see button bg in Chrome but it disappears in FF once you hover and it happens even with the default theme http://prntscr.com/k74fvg
We don’t have the solution for this. We have added the custom class for the button “button-bg” and added custom CSS to add the bg and then it works. If you want to make it work without it you need to contact plugin author and ask to fix the issue, we can do nothing with plugin bug.
3) I don’t see any checkbox even when the default WP theme is activated. I think you need to contact plugin author to make sure that it works for the comment section if the user is already logged in.
Regards
Olga Barlow
Participant
July 16, 2018 at 13:36
P.S. Your child theme includes a lot of out of date files. We would also recommend you to make them up to date.
Regards
Olga Barlow
Participant
July 16, 2018 at 13:35
Hello,
Seems that you did some changes not just in the child theme but in parent theme files. Once we installed the original version of the parent theme one-page navigation works ok. We did not remove your version of parent theme and you can find it with the changed name royal_old.
Regards
Olga Barlow
Participant
July 16, 2018 at 12:29
Hello,
Looks that your server has the limit for other countries and allows to check your Dashboard only if we use Spain VPN.
You are using the very old version of the WooPress theme – 2.8 (current version on ThemeForest is 4.4) and post excerpt option work only with more tag only https://en.support.wordpress.com/more-tag/
So, either use more tag to split content http://prntscr.com/k70gfy or update the theme and all the included plugins to the latest version and then you’ll we able to set excerpt length via ThemeOptions http://prntscr.com/k70gvv
Regards
Olga Barlow
Participant
July 16, 2018 at 11:32
Hello,
By default Instagram API returns following standard image resolutions
thumbnail (150 x 150)
low_resolution (320 x 320)
standard resolution (640 x 640)
undocumented large image (1080 x 1080)
We use thumbnail, standard resolution and large image http://prntscr.com/k6zo6b
If you provide FTP and Dashboard access we can also add low_resolution (320 x 320) but then Instagram images will be blurred on the large screens because image block is bigger http://prntscr.com/k6zouy
Regards
Olga Barlow
Participant
July 16, 2018 at 11:17
Hello,
1) What version of PHP do you use?
2) The user that you created to login to Dashboard does not have admin permissions and I can’t check Backend options and third-party plugins that you use that also could be the reason of some errors from your list like “id was called incorrectly. Product properties should not be accessed directly”. So, please, give us admin permissions to find the reason of the errors.
Regards
Olga Barlow
Participant
July 16, 2018 at 10:59
Hello,
1) Footer – done http://prntscr.com/k6z75k
2) There is parallax effect on the demo https://gyazo.com/701fce71c9668d78996432df5f55805b But we have changed it to default one instead of using glitch effect from Ultimate Addons plugin.
Also, we have provided you the solution to get parallax effect similar to what Ultimate Addons has https://www.8theme.com/topic/royal-site-parallax-banners/ Have you tried it?
If you prefer UA option then you need contact plugin developers and ask to fix, we can’t fix plugin bug, we are able to fix only issues if they are related to theme files.
Regards
Olga Barlow
Participant
July 16, 2018 at 10:35
Hello,
1) Do you have any server cache? Can you, please, provide me temporary FTP access to your site to check problem with the saving of theme options in more details.
2) There is no need to set the main breadcrumbs image in Theme Options to get in on the simple pages. If you want to show breadcrumbs for any simple page (even if breadcrumbs are disabled in global settings) edit the page, scroll down to 8Theme Layout Options and enable breadcrumbs http://prntscr.com/k6yvyf + upload page featured image to get breadcrumbs image. There are some problems with this on your site because the global options do not save in the correct way. So, once we get your answer about server cache and FTP we’ll be able to check and fix the problem.
Looks that problem was related to old version of the theme and some changes in template files. We have updated theme to new version and we don’t see the problem with WC elements. Seems that you use server cache, please, clear cache because we have updated theme and all the files should be updated.
Regards
Olga Barlow
Participant
July 13, 2018 at 10:47
Hello,
You are using Bootstrap Tabs plugin that disables bootstrap file in our theme, it caused the issue with menu toggle because the style was missing. We have added the following code in custom CSS:
.navbar-toggle .icon-bar {
display: block;
}
Check now.
Regards
Olga Barlow
Participant
July 13, 2018 at 10:27
Hello,
Fixed. Changes in header.php file. You have copied many files into child theme. I would recommend you to check your child theme files and compare them with the latest version files and add the necessary changes to child theme files.
Regards
Olga Barlow
Participant
July 12, 2018 at 14:37
Hello,
You are welcome. Nope, I have logged to your account and disabled Maintenance plugins for a sec to check the problem previous time. And everything worked fine. Then you replied that it still does not work for you. I opened Dashboard and My account page and find that I can see the page but plugins are enabled and the problem really persists. And I found out that the problem is related to one of these 2 plugins.
