Forum Replies Created

Viewing 30 posts - 23,311 through 23,340 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 17:18

    Hello,

    Download theme archive, extract it and reupload xstore/js/etheme.min.js file to your server.
    Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 17:17

    Ok 😉

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 17:16

    Hello,

    Use Lightshot Screenshot tool to share your screenshot link.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 17:15

    Hi, everyone,

    Take our apologies for this inconvenience. Seems some strange glitch happened with the etheme.min.js.

    @paskyo
    is right you just need to reupload this file (xstore/js/etheme.min.js) to your server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 17:10

    Hello,

    Seems you missed some files. Check now. You can proceed with XStore theme installation (Appearance > Setup Wizard). Also, we would not recommend you to keep enabled plugins that you don’t use. So, check the plugins list https://www.8theme.com/documentation/xstore/plugins/included-plugins/ make sure that you plan to use all of theme. Every additional plugin slows down your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 17:07

    Hello,

    I see that you set the blog page as the main homepage and don’t see any problem with logo and cart.
    So, create the new home page, set in Settings > Reading as the main home page and let us know if you still have the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 17:03

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 17:00

    Hello,

    Your issue was caused by old version of WooZone plugin, we have updated this bundled plugin and everything is ok. But seems that you don’t use this plugin, so why are you keeping it enabled? We would recommend to keep enabled only plugins that you use and disable all the other because every additional plugin slows down your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 13:25

    Hello,

    Provide us with temporary Dashboard access, we’ll check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 13:24

    Hello,

    1) Do the backup of the site and DB before the update.
    2) Do the backup of widgets because sometimes widgets are messed up after the update and you need to re-add them.
    3) If you used custom CSS fields in theme options there is no need to do the backup. If you used custom.css file then move code from that file into Theme Options fields.
    4) Go to Dashboard > Updates > check for the update and choose WooPress theme to update.
    Also, you can update theme via FTP https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade

    Or provide us temporary FTP and Dashboard access to your site and we’ll update theme for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2018 at 11:10

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 16:59

    Hello,

    Provide temporary access to your Dashboard and FTP to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 16:56

    Hello,

    Dashboard access does not work, the wrong password. And we need FTP, not cPanel. Can you provide FTP please?

    1) Use the following code

    .rtl .woocommerce-mini-cart .product-image {
        float: right;
        margin-right: 0 !important;
        margin-left: 10px;
    }
    
    .rtl .shopping-cart-widget .widget_shopping_cart_content ul li .media img {
        margin-right: 0;
    }
    
    .rtl .shopping-cart-widget .widget_shopping_cart_content ul li .media .media-body {
        float: right;
        text-align: right;
    }
    
    .rtl .shopping-cart-widget .widget_shopping_cart_content ul li .delete-btn {
        position: absolute !important;
        right: unset !important;
        left: 15px !important;
    }
    
    .rtl .shopping-cart-widget .widget_shopping_cart_content .totals .small-h {
        float: right;
        padding-left: 10px;
    }
    
    .rtl .shopping-cart-widget .cart-summ .price-summ .amount {
        padding-right: 5px;
    }
    

    2) We’ll be able to change the price of the single product to subtotal price once you provide FTP access.
    3) Sorry, I don’t understand your language, so I don’t understand what strings do you want to change. Anyway, if you want to edit translation go to Loco Translate and edit WooCommerce plugin and Legenda theme translations according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 15:57

    Hello,

    Go to WPML > Languages > Is Language filtering for AJAX operations option enabled? http://prntscr.com/kgobmb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 15:24

    Hello,

    Seems that you did not install the full theme, some files are missing. Did you use FTP method or installed theme via Dashboard? Please, provide me Dashboard and FTP access to install theme in right way for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 15:12

    Hello,

    You have 404 error for the js file http://prntscr.com/kgno75 It causes your issue. I see that you are using CloudFlare. Have you cleared CDN cache after the update?
    Contact your hosting provider support or CDN support to find out why that file gives you 404 error. Because we checked the files and it is in the backend http://prntscr.com/kgnp7h

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 14:57

    Hello,

    There is no such option in our theme and WooCommerce plugin by default. You can contact WooCommerce plugin support if they have any solution for you.

    Or contact customization team to submit additional customization request.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 14:48

    Hello,

    1) Don’t see the problem with the image http://prntscr.com/kgmvh7 if it is uploaded in backend http://prntscr.com/kgmv1t
    2) The problem caused by Stripe plugin js error http://prntscr.com/kgmoun Set the correct plugin settings till this happened keep plugin disabled.
    3) Can you, please, provide temporary FTP access to fix this issue?
    4) Fixed
    5) You used incorrect shortcode, you can find correct one in the Wishlist settings http://prntscr.com/kgn32j
    6) Seems problem is related to your FireBase settings. Check this topic https://stackoverflow.com/questions/37403747/firebase-permission-denied
    If it does not help post question on the comments area of the Screets Live Chat plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 10:22

    Hello,

    1) Go to Settings > General > check if registration option is enabled.
    2) Go to Pages > check if you have the Register page in the list of pages. If you don’t have that page then create it and set the page template (under page attributes) to Custom Registration Page https://www.8theme.com/demo/docs/woopress/#!/5_registration_page

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 10:19

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 10:17

    Hello,

    Can you, please, provide me temporary access to your Dashboard and FTP access to check and fix the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 10:16

    Hello,

    Do you want to use both sidebars at the same time, to have 2 sidebars in other words? There is no such option in our theme. We have only 1 sidebar position of which you can change in Theme Options > Blog and also for the Shop page in Product Page Layout options, for the single product in the Single Product settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 10:13

    Hello, @norbert.s

    Seems you either did not set the 1:1 proportion or did not regenerate thumbnails after that.
    Also, we would not recommend you to use very long images like you have at present. Use the graphics editor to create squared images before uploading them to your dashboard, it will be the best solution. Because if you crop existing image user won’t understand what you sell, the image will look ugly.

    Some workaround for you can be CSS limit for the height, for example, replace that code by the following:

    .content-product .product-content-image img {
        min-width: 1px;
        width: auto;
        max-height: 300px;
    }

    But I prefer using of the good images at the start.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 10:00

    Hello,

    Can you, please, provide me temporary Dashboard and FTP access to your site to check what error you got and fix it if the problem is related to our theme? Before providing access make sure that your PHP memory limit is no less than 128MB.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 09:58

    Hello,

    We are very sorry that you faced inconvenience using our theme. You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 09:56

    Hello,

    I have passed your request to our developers. Maybe they will be able to solve these moments.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 09:53

    Hello,

    Don’t see the problem with translation http://prntscr.com/kgj4jv
    Your main language is Deutsch (Sie) that’s why localization is de_DE_formal http://prntscr.com/kgj7kx

    So, you just need to translate the correct file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 09:41

    Hello,

    It’s because of breadcrumbs padding. Go to Breadcrumbs settings and set 0. But in the first message you told that you plan to use the image there if you don’t need it then you can just disable breadcrumbs http://prntscr.com/kgj2oy and that’s all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 09:35

    Hello,

    Add the following code in child theme style.css

    .products-loop .outofstock .product-image-wrapper {
        pointer-events: unset;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2018 at 09:31

    Hello,

    That code should work for all the products. You are using the cache plugin. Add the code and flush the plugin and browser cache after that.

    Regards

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    Viewing 23,340 results - 23,311 through 23,340 (of 30,337 total)
Viewing 30 posts - 23,311 through 23,340 (of 30,337 total)
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