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  guiar

  Participant

  August 9, 2018 12:45 am

  Hello, I just configured / opened the woocommerce account and the web fell. What should I do and how can I solve it?

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  Olga Barlow

  Support staff

  August 9, 2018 10:00 am

  Hello,

  Can you, please, provide me temporary Dashboard and FTP access to your site to check what error you got and fix it if the problem is related to our theme? Before providing access make sure that your PHP memory limit is no less than 128MB.

  Regards

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  guiar

  Participant

  August 9, 2018 3:31 pm

  It seems to me that your template does not need to create a woocommerce account, because it is already configured. What I did is go to woocommerce.com and open an account with the following information:
  As of that I did that the web was shut up.
  Thank you very much

  

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  Olga Barlow

  Support staff

  August 10, 2018 5:00 pm

  Hello,

  Your issue was caused by old version of WooZone plugin, we have updated this bundled plugin and everything is ok. But seems that you don’t use this plugin, so why are you keeping it enabled? We would recommend to keep enabled only plugins that you use and disable all the other because every additional plugin slows down your site.

  Regards

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