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Product thumbnails not showing after updates

This topic has 16 replies, 7 voices, and was last updated 5 years, 8 months ago ago by Olga Barlow

myrtolam

Participant

August 9, 2018 at 10:39

I updated the plugins and theme and now product thumbnails are not showing. Can you please help me? You can check the shop page for example. Thanks!

Please, contact administrator
for this information.

#197876 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4

15 Answers

Olga Barlow

Support staff

August 9, 2018 at 15:12

Hello,

You have 404 error for the js file http://prntscr.com/kgno75 It causes your issue. I see that you are using CloudFlare. Have you cleared CDN cache after the update?
Contact your hosting provider support or CDN support to find out why that file gives you 404 error. Because we checked the files and it is in the backend http://prntscr.com/kgnp7h

Regards

#197883 Copied

Sarahwilson

Participant

August 9, 2018 at 22:07

We have the same problem, all images are gone in the shop page…

Please help!

No CDN, latest Woo version.

#197903 Copied

myrtolam

Participant

August 10, 2018 at 10:22

Hi, first of all, I renewed my support license only yesterday so that I can have some help. I have cleared the cache through cloudflare.

It is not just the thumbnails. The search button on the top bar in homepage does not work and the header with the arrow does not work either. This happened after the update.

I expect some help since it is definitely related to the theme as well.
Thanks

#197917 Copied

paskyo

Participant

August 10, 2018 at 10:32

same problem for many users….

Hope this could be fixed very fast !

#197920 Copied

online365

Participant

August 10, 2018 at 10:40

i need this fixed fast also

#197921 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4

paskyo

Participant

August 10, 2018 at 11:57

!!!! FIXED FOR ME – IF THIS COULD HELP !!!!

this is what works for me now:

replace this file in theme XSTORE by an old one : in FOLDER “JS”, replace “etheme.min.js”

Hope this will work for you !

Yohann

#197927 Copied

online365

Participant

August 10, 2018 at 12:10

Thanks – fixed mine also 🙂

#197929 Copied

Olga Barlow

Support staff

August 10, 2018 at 17:20

Hi, everyone,

Take our apologies for this inconvenience. Seems some strange glitch happened with the etheme.min.js.

@paskyo is right you just need to reupload this file (xstore/js/etheme.min.js) to your server.

Regards

#197943 Copied

VitalVibeSource

Participant

August 10, 2018 at 17:36

Thanks very much for solving this Yohann! @paskyo

#197946 Copied

Olga Barlow

Support staff

August 10, 2018 at 18:22

@paskyo We are very grateful that you helped our customers. Much appreciated!

Regards

#197951 Copied

paskyo

Participant

August 11, 2018 at 07:54

No problem, hire me if you want, hahaha:)

Yohann

#197955 Copied

Tagbag

Participant

August 12, 2018 at 10:03

Could someone explain it to me, please?
I tried the following:
I downloaded the file wp-content / themes / xstore / js / etheme.min.js, extracted it and then re-uploaded it. But it did not work.
Also, I have already tried older etheme.min.js files. I really do not know enough about ftp servers.

Maybe someone can and wants to help me, it is really important at the moment ^^
Thank u guys!

Regards
Joey

#197965 Copied

Olga Barlow

Support staff

August 13, 2018 at 11:07

Hello, @Tagbag

Check now.

Regards

#197973 Copied

Tagbag

Participant

August 13, 2018 at 11:12

Hey @Olga Barlow,

Thank you! Now I’m really relieved 🙂

Regards

#197974 Copied

Olga Barlow

Support staff

August 13, 2018 at 11:16

You are welcome!

Regards

#197976 Copied
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