myrtolamCustomerAugust 9, 2018 at 10:39 am #197876
I updated the plugins and theme and now product thumbnails are not showing. Can you please help me? You can check the shop page for example. Thanks!Private Content HiddenAugust 9, 2018 at 3:12 pm #197883
You have 404 error for the js file http://prntscr.com/kgno75 It causes your issue. I see that you are using CloudFlare. Have you cleared CDN cache after the update?
Contact your hosting provider support or CDN support to find out why that file gives you 404 error. Because we checked the files and it is in the backend http://prntscr.com/kgnp7h
RegardsSarahwilsonCustomerAugust 9, 2018 at 10:07 pm #197903
We have the same problem, all images are gone in the shop page…
No CDN, latest Woo version.myrtolamCustomerAugust 10, 2018 at 10:22 am #197917
Hi, first of all, I renewed my support license only yesterday so that I can have some help. I have cleared the cache through cloudflare.
It is not just the thumbnails. The search button on the top bar in homepage does not work and the header with the arrow does not work either. This happened after the update.
I expect some help since it is definitely related to the theme as well.
ThanksAugust 10, 2018 at 10:32 am #197920
same problem for many users….
Hope this could be fixed very fast !online365CustomerAugust 10, 2018 at 10:40 am #197921
i need this fixed fast alsoPrivate Content HiddenAugust 10, 2018 at 11:57 am #197927
!!!! FIXED FOR ME – IF THIS COULD HELP !!!!
this is what works for me now:
replace this file in theme XSTORE by an old one : in FOLDER “JS”, replace “etheme.min.js”
Hope this will work for you !
YohannAugust 10, 2018 at 5:20 pm #197943
Take our apologies for this inconvenience. Seems some strange glitch happened with the etheme.min.js.
@paskyo is right you just need to reupload this file (xstore/js/etheme.min.js) to your server.
RegardsVitalVibeSourceCustomerAugust 10, 2018 at 6:22 pm #197951
@paskyo We are very grateful that you helped our customers. Much appreciated!
RegardsAugust 11, 2018 at 7:54 am #197955
No problem, hire me if you want, hahaha:)
YohannTagbagCustomerAugust 12, 2018 at 10:03 am #197965
Could someone explain it to me, please?
I tried the following:
I downloaded the file wp-content / themes / xstore / js / etheme.min.js, extracted it and then re-uploaded it. But it did not work.
Also, I have already tried older etheme.min.js files. I really do not know enough about ftp servers.
Maybe someone can and wants to help me, it is really important at the moment ^^
Thank u guys!
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