Errors after installation of plugins - by cuberry

This topic has 4 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

  • Avatar: cuberry
    cuberry
    Participant
    August 9, 2018 at 11:43

    Hello, please check my page to see the errors that appeared in theme after the required plugins installation http://elenas.store/
    How it was: I installed the theme and started to install necessary plugins, when I installed Redux, all website backend and frontend went blank. I read the forums, found out that it can be the godaddy issue, so I first contacted them, they checked everything, deactivated some plugins and made these errors appear. So now you can see what is the problem.Please suggest the solution. There is nothing installed on my website except basic wordpress settings, your theme and the plugins that required your theme. Looking forward for your answer.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 9, 2018 at 15:24

    Hello,

    Seems that you did not install the full theme, some files are missing. Did you use FTP method or installed theme via Dashboard? Please, provide me Dashboard and FTP access to install theme in right way for you.

    Regards

    Avatar: cuberry
    cuberry
    Participant
    August 9, 2018 at 15:41

    Hi, it was showing errors when I tried to install via dashboard, so I had to do it through ftp
    Added info privately

    Thanks
    Br,
    Maria

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 10, 2018 at 17:10

    Hello,

    Seems you missed some files. Check now. You can proceed with XStore theme installation (Appearance > Setup Wizard). Also, we would not recommend you to keep enabled plugins that you don’t use. So, check the plugins list https://xstore.helpscoutdocs.com/article/36-included-plugins make sure that you plan to use all of theme. Every additional plugin slows down your site.

    Regards

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