Forum Replies Created

Viewing 30 posts - 22,981 through 23,010 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2018 at 10:28

    Hello,

    Fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2018 at 10:25

    Hello,

    Unfortunately, we did not look for plugins for the currency switchers who use the custom selectors, so don’t have suggestions for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2018 at 10:23

    Hello,

    2. Fixed. This fix will be included in 5.0.4 theme update.
    3. We added this code in Custom CSS

    .mobile-menu-wrapper .my-account-link.type-icon>a, .mobile-menu-wrapper .login-link.type-icon>a {
        font-size: 1rem;
    }

    This issue also will be fixed in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2018 at 09:35

    Hello,

    Default WP limit is 8Mb, you should be able to upload theme via Appearance > Themes > Upload. What upload_max_filesize do you have?
    If your hosting does not allow to upload 5Mb via Dashboard then use FTP method to install the theme.
    But take a look at theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ and make sure that your server meets these requirements to avoid problems in future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2018 at 09:21

    Hello,

    1) Fixed. Check.
    2) This is default select http://prntscr.com/l56cx5 Before the update we used fancy select to change the styles of the default selects (for example https://codepen.io/demersdesigns/pen/CKnmF) but it was removed to speed up the theme, native selects are more usable and accessible but they do not have options to change the styles. Currency switcher plugin uses the default selects if you check their demo. If you like the fancy select you can implement it for the currency switcher by additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2018 at 08:57

    Hello,

    I see. Ok, we have changed the support period for the Royal theme. Try to submit topic now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2018 at 08:53

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2018 at 08:32

    Hello,

    Contact your developer or compare the old files with the new one if you have the necessary skills. We warned you about child theme update in the very first message and recommended to try the update on the staging site before update production.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 16:58

    Hello,

    We have updated theme but you have some files in child theme and you need to update them according to changes in new theme version. I have commented out js file because it caused the error. So, proceed with the update of the child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 13:41

    P.S. Also, contact WooColor – WooCommerce Products Color Filter plugin author because their plugin causes js error and Loco Translate does not work if that plugin is enabled http://prntscr.com/l4uos6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 13:39

    Hello,

    Go to Loco Translate > Themes > Legenda > edit your language, find the “item for/items for” and just translate it http://prntscr.com/l4ula2 I have translated these strings and don’t see the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 13:30

    Hello,

    Why did you decide that this error https://snag.gy/pvlTr7.jpg is related to polyfil.js https://snag.gy/f7onTc.jpg ? Read this topic https://wordpress.org/support/topic/failed-to-set-referrer-policy-error/
    It’s because you added custom styles and also chose the font in theme options. I have removed body from child theme style.css. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 13:03

    Hello,

    XStore support renew does not include the Royal support renew, unfortunately. Different themes have different support periods. Did you buy the new XStore license to get support for the Royal because I see that you registered the new XStore license for your account?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 11:17

    Hello,

    What archive are you trying to upload? Theme archive is 5MB only. Maybe you are trying to upload the full package that includes WP theme, documentation, translations files, child theme instead of the WordPress theme only. Please, watch the video tutorial on how to install the theme https://youtu.be/Eq16hs-1PUs

    Let me know if you still have problems after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 11:07

    Hello,

    Remove the previous code and add the following.

    .product-details {
        min-height: 111px;
        display: flex;
        align-items: center;
        justify-content: flex-end;
        flex-direction: column;
    }

    Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 10:33

    Hello, @fishmonkeyman

    Ok.
    1) Remember that a lot of things you can manage from Theme Options http://prntscr.com/l4ryvb Check now.
    2) The blog post page main body text is in all BOLD. – I don’t see that post text is bold http://prntscr.com/l4s0eh Could you provide link and screenshot for better understanding.
    3) Fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 10:13

    Hello, @Graham

    Try to add the following code in child theme style.css to fix the breadcrumbs.

    .page-heading.bc-type-left2 .woocommerce-breadcrumb, .page-heading.bc-type-left2 .breadcrumbs {
        font-size: 0 !important;
    }

    Update at the staging site is a good idea. It will allow you to compare things that you want to change in the new version and implement them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 09:46

    Hello,

    We have passed your problem to our developers. We’ll inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 09:44

    Hello,

    We have removed the Lato font. But can’t find the js error. Could you, please, provide screenshot of the error message in console, not the code in the file like you did? Also, what version of browser do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 08:57

    Hello,

    Very strange because we don’t have such issue http://prntscr.com/l4qrp9
    What device do you use and what browser?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 16:55

    Hello, @Graham

    Yes, we changed some styles. Let me know which one do you want to get back?
    I checked the variable product and don’t see the described problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 16:53

    Hello, @fishmonkeyman

    Check now. If I missed something just let me know.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 15:33

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 15:12

    Hello,

    I see, I thought about another thing. If you want to show the featured image there you need to contact plugin author because this is plugin functionality and plugin placeholder and we can’t manage it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 13:51

    Hello,

    Check the menu now.
    To renew support go to ThemeForest https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 and press renew support button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 17:23

    Hello,

    We don’t see any problems http://prntscr.com/l4301z I suppose it is some browser cache. Try to open the site in the mobile browser and clear browser cache before this instead of opening it in default browser of some extension as I can see from your screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 17:18

    Hello,

    Use the following custom CSS to show the quick view button always (XStore > Theme Options > Custom CSS)

    .product-view-default .footer-product .show-quickly {
        opacity: 1;
    }
    
    .footer-product {
        -webkit-transform: translateY(0);
        -ms-transform: translateY(0);
        transform: translateY(0);
        opacity: 1;
        -webkit-transition-delay: 0s;
        transition-delay: 0s;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 17:13

    Hello,

    I have checked your site and don’t see any error in console. Besides, I don’t see the problem with the gallery https://gyazo.com/069adabe9b25f628e8ac79440aedeabc
    Can you explain your steps to reproduce the problem in more details?
    I see that you use Varnish. Maybe it was just server cache after theme update?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 10:46

    Hello,

    We have fixed the menu, footer and don’t see problem with the currency

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 09:17

    Hello, @Randley

    Ok. Contact us once you decide to update theme. We’ll help you with this.

    Regards

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Viewing 30 posts - 22,981 through 23,010 (of 30,391 total)
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