Forum Replies Created

Viewing 30 posts - 22,981 through 23,010 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 13:03

    Hello,

    XStore support renew does not include the Royal support renew, unfortunately. Different themes have different support periods. Did you buy the new XStore license to get support for the Royal because I see that you registered the new XStore license for your account?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 11:17

    Hello,

    What archive are you trying to upload? Theme archive is 5MB only. Maybe you are trying to upload the full package that includes WP theme, documentation, translations files, child theme instead of the WordPress theme only. Please, watch the video tutorial on how to install the theme https://youtu.be/Eq16hs-1PUs

    Let me know if you still have problems after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 11:07

    Hello,

    Remove the previous code and add the following.

    .product-details {
        min-height: 111px;
        display: flex;
        align-items: center;
        justify-content: flex-end;
        flex-direction: column;
    }

    Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 10:33

    Hello, @fishmonkeyman

    Ok.
    1) Remember that a lot of things you can manage from Theme Options http://prntscr.com/l4ryvb Check now.
    2) The blog post page main body text is in all BOLD. – I don’t see that post text is bold http://prntscr.com/l4s0eh Could you provide link and screenshot for better understanding.
    3) Fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 10:13

    Hello, @Graham

    Try to add the following code in child theme style.css to fix the breadcrumbs.

    .page-heading.bc-type-left2 .woocommerce-breadcrumb, .page-heading.bc-type-left2 .breadcrumbs {
        font-size: 0 !important;
    }

    Update at the staging site is a good idea. It will allow you to compare things that you want to change in the new version and implement them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 09:46

    Hello,

    We have passed your problem to our developers. We’ll inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 09:44

    Hello,

    We have removed the Lato font. But can’t find the js error. Could you, please, provide screenshot of the error message in console, not the code in the file like you did? Also, what version of browser do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2018 at 08:57

    Hello,

    Very strange because we don’t have such issue http://prntscr.com/l4qrp9
    What device do you use and what browser?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 16:55

    Hello, @Graham

    Yes, we changed some styles. Let me know which one do you want to get back?
    I checked the variable product and don’t see the described problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 16:53

    Hello, @fishmonkeyman

    Check now. If I missed something just let me know.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 15:33

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 15:12

    Hello,

    I see, I thought about another thing. If you want to show the featured image there you need to contact plugin author because this is plugin functionality and plugin placeholder and we can’t manage it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2018 at 13:51

    Hello,

    Check the menu now.
    To renew support go to ThemeForest https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 and press renew support button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 17:23

    Hello,

    We don’t see any problems http://prntscr.com/l4301z I suppose it is some browser cache. Try to open the site in the mobile browser and clear browser cache before this instead of opening it in default browser of some extension as I can see from your screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 17:18

    Hello,

    Use the following custom CSS to show the quick view button always (XStore > Theme Options > Custom CSS)

    .product-view-default .footer-product .show-quickly {
        opacity: 1;
    }
    
    .footer-product {
        -webkit-transform: translateY(0);
        -ms-transform: translateY(0);
        transform: translateY(0);
        opacity: 1;
        -webkit-transition-delay: 0s;
        transition-delay: 0s;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 17:13

    Hello,

    I have checked your site and don’t see any error in console. Besides, I don’t see the problem with the gallery https://gyazo.com/069adabe9b25f628e8ac79440aedeabc
    Can you explain your steps to reproduce the problem in more details?
    I see that you use Varnish. Maybe it was just server cache after theme update?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 10:46

    Hello,

    We have fixed the menu, footer and don’t see problem with the currency

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 09:17

    Hello, @Randley

    Ok. Contact us once you decide to update theme. We’ll help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2018 at 09:15

    Hello,

    Yes, we have updated the theme to version 5.0, you can check theme changelog https://xstore.8theme.com/update-history/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 15:40

    Hello,

    Check now, please. Problem appeared because you don’t use the WooCommerce plugin. We’ll fix it also in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 15:33

    Hello,

    2.
    b. Go to Theme Options > Custom CSS > find code http://prntscr.com/l3lh62 and edit the bg color http://prntscr.com/l3lh62
    c. Use translation files, for example http://prntscr.com/l3lkfb
    d. It’s because of background-attachment:fixed option http://prntscr.com/l3lnzk Check now, Is that what you want? Also, I would suggest you to optimize images that you use on your site, because your breadcrumbs image is huge – 3.7MB and you can reduce the size to 700KB at least http://prntscr.com/l3lruz Try TinyPng service https://tinypng.com/
    3.
    a. I don’t see the described problem https://gyazo.com/075c152a23f4ef02432d1e5c35ad4a2a
    b. Check the answer 2.d
    c. I don’t see problems with the breadcrumbs https://prnt.sc/l3lwtk They are centered. Can you explain in more details?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 14:37

    Hello,

    Actually, FB should take the featured image by default as the preview image. Is not working on your site? Can you provide Dashboard and FTP access to your site to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 11:03

    Hello,

    1), 2) Looks like all the changes that we made in template fixes to fix breadcrumbs and titles are removed. Please, provide me correct FTP access to your site to fix the problem again.
    3) We’ll remove that title once you provide correct FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 10:37

    Hello,

    We have checked the product from your screenshot and don’t see any error in the console http://prntscr.com/l3hpb2 also don’t see the problem with the font http://prntscr.com/l3hqgs
    Theme support the google fonts including Heebo font.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 10:26

    Hello,

    We can help you to get back some styles by custom CSS but there is no option to revert the previous version completely, unfortunately.
    Let me know what elements do you want to change as it was before? We’ll do our best to help you because we plan cool options for future updates and it would be better for you to use 5.0 version if you just started the creation of the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 10:04

    We updated theme and plugin and of course, changes were made in PHP, CSS, JS files. You can check theme changelog.

    1) We don’t understand the problem because the screenshot that you provided was removed. Please, make it again.
    2) Home Page Video, Latest Offers and side space – I don’t see any problem with it https://gyazo.com/c9f82f76905de081fb2f1fbd5813aa39 Try to flush the browser cache.
    3) Buying Page – I don’t see background< I think it was some cache http://prntscr.com/l3gyom also I have made all the widget texts uppercase.
    4) Massive gaps on each page, between the main bar and opening paragraphs e.g. - http://prntscr.com/l3gzhe there is no gap, I see the page title there. I have added the underline and color for the current menu item.

    Let me know what other issues do you have. We'll fix them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 09:22

    Hello,

    Now you can find it in XStore > Theme Options > Header and Custom CSS areas. We have improved the XStore admin panel, let me know if you need information about any other option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 09:17

    Hello,

    We are waiting for the reply from you. I wrote to you to check the site. We have fixed the problem with 500 error. Let me know if you need anything else.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 08:54

    Hello,

    Can you, please, provide us with FTP access to your site? It looks like something is wrong with the search form code, we need to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2018 at 08:25

    Hello,

    1) Edit xmarket/et-styles.php file, find <link href='http://fonts.googleapis.com/css?family=<?php echo $font_src; ?>' rel='stylesheet' type='text/css'/> and change http to https.
    2) Unfortunately, we don’t have solution to show google map without API.

    Regards

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Viewing 30 posts - 22,981 through 23,010 (of 30,337 total)
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