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Topic: Image slider in product page not working

eveprod

Participant

November 18, 2018 6:07 pm

The image slider in product page is working since last update 5.1.1

Please advise
Site URL: hidden
Theme version: 5.1.1
WooCommerce version: 3.5.1

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Rose Tyler

Support staff

November 19, 2018 9:45 am

Hello,

Theme Options > Single product page > Product gallery slider > Enable http://prntscr.com/lk4kbp

Regards

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eveprod

Participant

November 19, 2018 4:50 pm

it is NOT working … it is enabled check link

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Rose Tyler

Support staff

November 19, 2018 4:53 pm

Do you use addition plugins? Try to disable 3rd party plugins to check if one on them causes the problem.
Provide temporary wp-admin access so we can take a closer look.

Regards

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eveprod

Participant

November 19, 2018 4:57 pm

see credentials below:

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support staff only.

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Olga Barlow

Support staff

November 19, 2018 6:55 pm

Hello,

Problem is caused by YITH WooCommerce Badge Management plugin, this plugin wraps the slide into the additional block and seems it causes the problem.
We don’t guarantee compatibility with all the third-party plugins. You need either customize theme or plugin to solve the problem. Contact plugin author to customize plugin and move badge div inside the slide. Or contact WPKraken team to get help with additional customization.

Regards

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