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  pradeepdayalani

  Participant

  November 17, 2018 6:53 am

  Hello,

  On checking the logs, I see that the PHP is exceeding the maximum execution time due to which i am facing issues on a website related to slowness and connectivity to databases.

  when i contact server side, they inform me to check with my theme and get scripts optimized after which i should not face the issue any more.

  so please do that and solve my problem as soon as possible.

  Have a nice day ahead.

  Regards,
  Pradeep Dayalani

  Site URL: hidden

  Theme version: 5.1.1 (child 1.0)

  WooCommerce version: 3.5.1

  

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  support staff only.

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  Olga Barlow

  Support staff

  November 19, 2018 7:06 pm

  Hello,

  When I’m trying to check your site I see the error related to your DB http://prntscr.com/lkcl47 Please, fix it and then reply back and provide temporary Dashboard and FTP access to your site.

  Regards

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