Do you use the latest version of Core plugin (1.1.7)? https://xstore.helpscoutdocs.com/article/37-plugins-update
Try to disable all 3rd party plugins to check if one of them causes the problem.
If this doesn’t help, provide us with temporary wp-admin and FTP access.
Was that done on an actual phone or just by making the browser smaller? Because if i make it smaller in brwoser i indeed see what you see. But on an actual phone it’s not working.
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