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Topic: Slider and lightbox not working on mobile

timcloud

Participant

December 4, 2018 11:05 pm

When viewing a single product on mobile i can’t seem to get the slider to work. Is there a setting i’m missing?
Site URL: hidden
Theme version: 5.1.3
WooCommerce version: 3.5.2

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Rose Tyler

Support staff

December 5, 2018 8:34 am

Hello,

Do you use the latest version of Core plugin (1.1.7)? https://xstore.helpscoutdocs.com/article/37-plugins-update
Try to disable all 3rd party plugins to check if one of them causes the problem.
If this doesn’t help, provide us with temporary wp-admin and FTP access.

Regards

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timcloud

Participant

December 6, 2018 10:26 am

I tried but still having issues, could you take a look? Thanks!

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Rose Tyler

Support staff

December 6, 2018 11:18 am

Hello,

I do not see the problem on your site – http://prntscr.com/lrfj47 Please clear cache and check one more time.
Let me know if the issue was solved.

Regards

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timcloud

Participant

December 6, 2018 1:15 pm

Was that done on an actual phone or just by making the browser smaller? Because if i make it smaller in brwoser i indeed see what you see. But on an actual phone it’s not working.

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timcloud

Participant

December 6, 2018 1:29 pm

Nevermind, i think i found it. Now i only need a solution. It is because of WP-Rocket

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Olga Barlow

Support staff

December 6, 2018 6:53 pm

Hello,

I see. Ok, I’m glad that you sorted out. Do you need any other help from our side?

Regards

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