Slider and lightbox not working on mobile

This topic has 7 replies, 3 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

  • Avatar: timcloud
    timcloud
    Participant
    December 4, 2018 at 23:05

    When viewing a single product on mobile i can’t seem to get the slider to work. Is there a setting i’m missing?

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2018 at 08:34

    Hello,

    Do you use the latest version of Core plugin (1.1.7)? https://xstore.helpscoutdocs.com/article/37-plugins-update
    Try to disable all 3rd party plugins to check if one of them causes the problem.
    If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: timcloud
    timcloud
    Participant
    December 6, 2018 at 10:26

    I tried but still having issues, could you take a look? Thanks!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2018 at 11:18

    Hello,

    I do not see the problem on your site – http://prntscr.com/lrfj47 Please clear cache and check one more time.
    Let me know if the issue was solved.

    Regards

    Avatar: timcloud
    timcloud
    Participant
    December 6, 2018 at 13:15

    Was that done on an actual phone or just by making the browser smaller? Because if i make it smaller in brwoser i indeed see what you see. But on an actual phone it’s not working.

    Avatar: timcloud
    timcloud
    Participant
    December 6, 2018 at 13:29

    Nevermind, i think i found it. Now i only need a solution. It is because of WP-Rocket

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 6, 2018 at 18:53

    Hello,

    I see. Ok, I’m glad that you sorted out. Do you need any other help from our side?

    Regards

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