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Topic: [8theme] Products not working

Elvin

Participant

December 7, 2018 10:14 am

Hi. I want to use [8theme] Products element.It shows all products and categories well but Categories or tags section not working. I want to show custom categories. Please help

Thank you 🙂
Theme version: 5.1.3
WooCommerce version: 3.5.2

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Rose Tyler

Support staff

December 7, 2018 10:17 am

Hello,

Please see screenshot – http://prntscr.com/lrvgdz

Regards

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Elvin

Participant

December 7, 2018 10:21 am

Thank you. I know this but the problem is that when i write any category name nothing appears.

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Rose Tyler

Support staff

December 7, 2018 10:27 am

Do you use the latest version of Core plugin (1.1.7)? https://xstore.helpscoutdocs.com/article/37-plugins-update
Please provide temporary wp-admin access so I can take a closer look.

Regards

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Elvin

Participant

December 7, 2018 11:04 am

Yeap i upgraded Core plugin. But not working

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Rose Tyler

Support staff

December 7, 2018 11:10 am

1) Please set for the user – administrator role so I can see categories of products and Plugins section http://prntscr.com/lrw517
2) Try to enter names, not ids, here – http://prntscr.com/lrw67j

Regards

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Elvin

Participant

December 7, 2018 11:35 am

I updated you to administrator. I know but when i enter name nothing appears. Please try you will see

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Olga Barlow

Support staff

December 7, 2018 2:01 pm

Hello,

Could you, please, provide me temporary FTP access to your site?

Regards

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Elvin

Participant

December 7, 2018 2:09 pm

Okay 🙂

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support staff only.

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Olga Barlow

Support staff

December 7, 2018 6:23 pm

Hello,

Check now, please.

Regards

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Elvin

Participant

December 7, 2018 10:03 pm

Thank you 🙂 You have fixed now products are appears when i write category ids as taxonomies in code manually . But again when i enter category name nothing appears.I wish you will fix it in next updates. Thank you again 🙂

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Olga Barlow

Support staff

December 8, 2018 2:03 pm

Hello,

You are welcome!
That problem is caused by the Polylang plugin. Our developers will check why that plugin affects that option.

Regards

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