Hello,
It’s because the border was made using an image. We have replaced it by borders. Check now
Regards
Hello,
It’s because the border was made using an image. We have replaced it by borders. Check now
Regards
Hello,
Item is highlighted because it has current-menu-item class http://prntscr.com/mk51rh
Do you use the object cache? Try to disable it, clear cache and check again.
Regards
Hello,
I have moved that custom HTML to footer widgets area to show that button for all the pages
http://prntscr.com/mk4wzi And added the custom CSS to theme options
.custom-btn {
position: fixed;
bottom: 70px;
right: 17px;
line-height: 12px;
visibility: visible;
opacity: 1;
z-index: 999;
padding: 12px;
border: 1px solid #e1e1e1;
border-radius: 50%;
background-color: #fff;
cursor: pointer;
-webkit-transition: all 0.2s ease-in-out;
transition: all 0.2s ease-in-out;
}
Check now.
Regards
Hello,
1) There is option to set color http://prntscr.com/mk4pfq I suppose it was cache on our demo. Fixed.
2), 3) It works fine for me. Could you check again, maybe it also was the cache.
Regards
Regards
Hello,
To edit the footer bg color use theme options > Footer > https://prnt.sc/mk3zki Don’t forget to clear plugins and browser cache after that.
To change the footer content watch the video tutorial https://youtu.be/hmsxW5KF9dg
Regards
Hello,
Scroll to top works with the script. Did you also use the script? What element did you use to add that button? Could you provide temporary Dashboard access to check the code and element that you used to add the button and then we’ll be able to find what was made wrong?
Regards
Hello,
Clear cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and check again.
Regards
Hello,
Restore your backup. After that provide us with Dashboard and FTP access to your production site and we’ll update theme for you. Don’t remove our access to your staging site because we will need theme options and custom from that site.
Regards
Hello,
We have sent you the file with the fix to your registration email. Check and try to re-upload that file. Let me know if it helps.
Regards
Hello,
We also need FTP access to your site to check the files and fix the issue.
Regards
Hello,
Provide, please, link to your site and temporary Dashboard access to check and help you.
Regards
Hello,
Yes, if you want to add the shadow for the title of the category of the Product Categories element then use .category-grid .categories-mask h4 to add the necessary styles.
Regards
Hello,
Check now http://prntscr.com/mjj9bo
I have changed the Typography options, and Custom CSS, so re-load Theme Options without saving if you had them opened to avoid overwriting.
Regards
Hello,
Then contact the Google support and ask more details about your issue. Ask if you could test with another template. Because we don’t know why they face the problem.
Regards
Hello,
1. Provide me link to product where you have the variation with images but don’t see them. Kit Poncho A Wistful Dream does not have variations because of product type. I have checked the variable product https://www.entrehilados.com/tienda/categoria-producto/drops-paris/ and don’t see issues with the product variations https://gyazo.com/a85645dbeaa8a47678e3dd9f33d599c0
2. I can add your item from the grid and single product page https://gyazo.com/af8ac04c742cfbd8f5578e5433b621d1 Describe your actions step by step to reproduce the issue.
3. This option should be disabled if you use this plugin because it does not work with Ajax and use POST method to add to cart http://prntscr.com/mjimrq
4. What other problems do you have? Let me know and we’ll try to fix them.
Regards
Hello,
We are glad to hear that you sorted out.
Regards
Hello,
1) At this moment I see that both your codes are supported. You should be able to create a new topic. Try and let me know if you still have a problem.
2) If you can’t renew the support for the expired one on ThemeForest contact Envato support. They will be able to solve the problem I think.
3) You can try not just to increase the font but also add the shadow property, why not https://www.w3schools.com/cssref/css3_pr_text-shadow.asp
Regards
Hello,
We don’t have any malware code in theme! You may contact your hosting provider and ask to scan the site.
The point is that I don’t see these links in the page source. bootstrap.min.css, jquery.js and some other files are located on your server http://prntscr.com/mji7vr
Did you use any CDN service? Because these links look like links to the CDN resources. Or maybe any optimization plugins that may cause this issue.
Regards
Hello,
1) Menu styles you can change in Theme Options > Typography > Menu http://prntscr.com/mji3em
2) I have added underline using Custom CSS.
3) Theme Options > Single Product > http://prntscr.com/mji4bv
Regards
Hello,
Submit button was created using input. It’s not possible to use CSS pseudo elements for the input to replace the text by icon. So, contact plugin author to get help with editing the PHP files that are related to bbpress search form and HTML structure of the form to get icon instead of the text.
Regards
You are welcome.
Regards
Hello,
Provide FTP and Dashboard access to your site. We can’t tell you why this doesn’t work for you without checking the files.
Regards
Hello,
1) All the CSS improvements were made in Theme Options > Custom CSS > global custom CSS + Theme Options > Typography. You can expost options from the staging site (Theme Options > Import/Export > http://prntscr.com/miedx1 ) and import to production site after update (Theme Options > Import/Export > http://prntscr.com/mieedf )
2) It just widgets are messed up on your staging site and it’s not because of the update but because of the creation of staging site. All you need is just make sure that all the widgets are in the correct widget areas (Appearance > Widgets)
3) This is the element of one of your plugin, filter plugin I suppose https://codecanyon.net/item/woof-woocommerce-products-filter/11498469 . Check the plugin settings or contact plugin author and ask if you can disable this filter.
Regards
Hello,
Try to clear browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and check again, for me it looks in the following way http://prntscr.com/mide8k
Regards
Hello,
It’s not related to the browser but to your cache plugin. Try to disable the minification options to find out which one causes the issue (HTML, CSS or JS or few of them). Very likely some of the third-party plugins that you use does not support minification.
Regards
Hello,
1) Your prefooter area was added to header banner area.
2) Home page was not set in Settings > Reading.
3) You need to choose the Lato font in Typography settings and I chose the bold style for the headings
4) I have added the following custom to increase the categories font-size
.category-grid .categories-mask h4 {
font-size: 1.71rem;
margin: 0.3em 0;
}
5) I have updated the WPBakery (Visual Composer) plugin.
Check the staging site now and let me know if you need to fix anything else.
Regards
Hello,
Make sure that CMB2 plugin (https://www.8theme.com/documentation/xstore/plugins/included-plugins/) is installed and activated.
Regards
Hello,
I have checked the portfolio page and don’t see problems even without your code https://gyazo.com/8d3ed183e52a1132b155f6d50d6c45d1
Can you explain me your steps one by one?
Regards
Hello,
Unfortunately, we don’t have access to chat system at this moment to find access that you provided. So, could you please use the Private content area and send it again?
Regards
Hello,
Dashboard access is incorrect
“ERROR: La contraseña que has introducido para el usuario support es incorrecta. ”
FTP:
Status: Connection established, waiting for welcome message…
Error: Connection closed by server
Error: Could not connect to server
Please, provide correct access to allow us to check and help you with the problem.
Regards