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Topic: I can't see my main menu - by Carolina

Carolina

Participant

February 12, 2019 11:10 am

Hi,

I have the baby clothes child theme and I can’t see the main menu in any page. Everything is set up properly but I only see the scoll down menu. Please help!

Thanks
Theme version: Xstore

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Olga Barlow

Support staff

February 12, 2019 11:12 am

Hello,

Provide, please, link to your site and temporary Dashboard access to check and help you.

Regards

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Carolina

Participant

February 12, 2019 11:17 am

https://www.mitomi.es

How can I give you the temporary access?

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Rose Tyler

Support staff

February 12, 2019 11:20 am

Hello,

Please provide username and password in the Private Content area http://prntscr.com/mjza1r

Regards

#209011 copied to clipboard

Carolina

Participant

February 12, 2019 11:22 am

I need an email to give the access.

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Rose Tyler

Support staff

February 12, 2019 11:24 am

Here is our email – 8themes@gmail.com

Regards

#209015 copied to clipboard

Carolina

Participant

February 12, 2019 11:25 am

Here you have:

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

February 12, 2019 11:47 am

Hello,

We also need FTP access to your site to check the files and fix the issue.

Regards

#209018 copied to clipboard

Carolina

Participant

February 12, 2019 12:01 pm

I don’t know how to give you access to my FTP

#209020 copied to clipboard

Carolina

Participant

February 12, 2019 12:10 pm

Did you receive the access? Soething went wrong here

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Carolina

Participant

February 12, 2019 12:12 pm

I’ll try again:

Content is visible for topic creator and
support staff only.

#209022 copied to clipboard

Rose Tyler

Support staff

February 12, 2019 2:07 pm

Hello,

Fixed. Please check now.
Also, I would recommend you to disable “Smart menu” in Theme Options > Menu > Menu Options.
For “Double menu” header type, you need to have 2 menus in Appearance > Widgets: Left and Right.

Regards

#209035 copied to clipboard

Carolina

Participant

February 12, 2019 2:35 pm

Ok thanks. Just some more questions:

– If I add more pages to that menu (“left menu”) it dessapears again….how many pages can I put?
– I see a white dot in all the menu pages…why is that?
– Where can I change the color of the menu?
– Should I use always the “left menu” you’ve created?

#209038 copied to clipboard

Rose Tyler

Support staff

February 12, 2019 2:46 pm

1) You can add pages. The menu should not disappear. Contact us know if this happens.
2) I can’t log in. Have you changed access?
3) Theme Options > Typography > Menu > Menu 1 level > Font Color.
4) “Double menu” header type has 2 menus. You can mark any menu as “Left menu” or “Right menu” https://prnt.sc/mk2kxw In case, you will change header type in Theme Options > Header > Header layout, only one menu, marked as Left, will be shown.

Regards

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Carolina

Participant

February 12, 2019 3:03 pm

2) It was a temporary access. You can log in again with thte same URL!

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Rose Tyler

Support staff

February 12, 2019 3:15 pm

Please delete this code https://prnt.sc/mk34a0 from Theme Options > Custom css.

Regards

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Olga Barlow

Support staff

February 12, 2019 3:38 pm

Hello,

Clear cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and check again.

Regards

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Carolina

Participant

February 12, 2019 3:54 pm

Yes now it works! Thanks! Just a last question sorry:

– How can I edit footer? I’ve tried to change the color and logo but I can’t find any place…

#209059 copied to clipboard

Rose Tyler

Support staff

February 12, 2019 4:04 pm

Please see screenshot http://prntscr.com/mk3yyt You need to edit this static block.
Also, watch our videos – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

Regards

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Olga Barlow

Support staff

February 12, 2019 4:06 pm

Hello,

To edit the footer bg color use theme options > Footer > https://prnt.sc/mk3zki Don’t forget to clear plugins and browser cache after that.
To change the footer content watch the video tutorial https://youtu.be/hmsxW5KF9dg

Regards

#209063 copied to clipboard