I can't see my main menu

• 

  Carolina

  |

  Participant

  | February 12, 2019 at 11:10 am

  Hi,

  I have the baby clothes child theme and I can’t see the main menu in any page. Everything is set up properly but I only see the scoll down menu. Please help!

  Thanks

  Theme version: Xstore

  #209005 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | February 12, 2019 at 11:12 am

  Hello,

  Provide, please, link to your site and temporary Dashboard access to check and help you.

  Regards

  #209006 copied to clipboard
  

  Carolina

  |

  Participant

  | February 12, 2019 at 11:17 am

  https://www.mitomi.es

  How can I give you the temporary access?

  #209008 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | February 12, 2019 at 11:20 am

  Hello,

  Please provide username and password in the Private Content area http://prntscr.com/mjza1r

  Regards

  #209011 copied to clipboard
  

  Carolina

  |

  Participant

  | February 12, 2019 at 11:22 am

  I need an email to give the access.

  #209014 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | February 12, 2019 at 11:24 am

  Here is our email – 8themes@gmail.com

  Regards

  #209015 copied to clipboard
  

  Carolina

  |

  Participant

  | February 12, 2019 at 11:25 am

  Here you have:

  

  Content is visible for topic creator and
  support staff only.

  #209016 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | February 12, 2019 at 11:47 am

  Hello,

  We also need FTP access to your site to check the files and fix the issue.

  Regards

  #209018 copied to clipboard
  

  Carolina

  |

  Participant

  | February 12, 2019 at 12:01 pm

  I don’t know how to give you access to my FTP

  #209020 copied to clipboard
  

  Carolina

  |

  Participant

  | February 12, 2019 at 12:10 pm

  Did you receive the access? Soething went wrong here

  #209021 copied to clipboard
  

  Carolina

  |

  Participant

  | February 12, 2019 at 12:12 pm

  I’ll try again:

  

  Content is visible for topic creator and
  support staff only.

  #209022 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | February 12, 2019 at 2:07 pm

  Hello,

  Fixed. Please check now.
  Also, I would recommend you to disable “Smart menu” in Theme Options > Menu > Menu Options.
  For “Double menu” header type, you need to have 2 menus in Appearance > Widgets: Left and Right.

  Regards

  #209035 copied to clipboard
  

  Carolina

  |

  Participant

  | February 12, 2019 at 2:35 pm

  Ok thanks. Just some more questions:

  – If I add more pages to that menu (“left menu”) it dessapears again….how many pages can I put?
  – I see a white dot in all the menu pages…why is that?
  – Where can I change the color of the menu?
  – Should I use always the “left menu” you’ve created?

  #209038 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | February 12, 2019 at 2:46 pm

  1) You can add pages. The menu should not disappear. Contact us know if this happens.
  2) I can’t log in. Have you changed access?
  3) Theme Options > Typography > Menu > Menu 1 level > Font Color.
  4) “Double menu” header type has 2 menus. You can mark any menu as “Left menu” or “Right menu” https://prnt.sc/mk2kxw In case, you will change header type in Theme Options > Header > Header layout, only one menu, marked as Left, will be shown.

  Regards

  #209040 copied to clipboard
  

  Carolina

  |

  Participant

  | February 12, 2019 at 3:03 pm

  2) It was a temporary access. You can log in again with thte same URL!

  #209045 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | February 12, 2019 at 3:15 pm

  Please delete this code https://prnt.sc/mk34a0 from Theme Options > Custom css.

  Regards

  #209046 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | February 12, 2019 at 3:38 pm

  Hello,

  Clear cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and check again.

  Regards

  #209053 copied to clipboard
  

  Carolina

  |

  Participant

  | February 12, 2019 at 3:54 pm

  Yes now it works! Thanks! Just a last question sorry:

  – How can I edit footer? I’ve tried to change the color and logo but I can’t find any place…

  #209059 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | February 12, 2019 at 4:04 pm

  Please see screenshot http://prntscr.com/mk3yyt You need to edit this static block.
  Also, watch our videos – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

  Regards

  #209062 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | February 12, 2019 at 4:06 pm

  Hello,

  To edit the footer bg color use theme options > Footer > https://prnt.sc/mk3zki Don’t forget to clear plugins and browser cache after that.
  To change the footer content watch the video tutorial https://youtu.be/hmsxW5KF9dg

  Regards

  #209063 copied to clipboard
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