Forum Replies Created

Viewing 30 posts - 22,441 through 22,470 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2019 at 18:06

    Hello,

    We have checked your site and it works https://gyazo.com/26f69a7fb9091cb71ac4360f6a26ebff
    Make sure that you cleared the browser cache or try incognito mode or another browser.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2019 at 16:17

    Hello,

    You can hide the first thumbnail in the product gallery by custom CSS

    .thumbnails-list .thumbnail-item.slick-slide:first-child {
        display: none;
    }

    But keep in mind that then users won’t be able to click on A if they check the C. They will be able to check the A only by sliding the main slider https://gyazo.com/1330d3768efd5ff39bd257ab6d462599

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2019 at 15:59

    Hello,

    It’s because you chose the Blank page template for the checkout page http://prntscr.com/mhy0oi Choose the default one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2019 at 15:42

    Hello,

    Labels are ok when the parent theme is enabled.
    Check the code of your child theme to find the reason of the issue.

    Full-width and full-width centered post templates does not have breadcrumbs. Choose the default or large templates if you want to show the breadcrumbs.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2019 at 14:53

    Hello,

    I can see the login form in the forum sidebar http://prntscr.com/mhwx8t Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2019 at 14:47

    Hello,

    1) Make sure that you updated the support period in your account http://prntscr.com/mhwpw0
    2) Do you mean that if you have 1 license with expired support and one supported then you can’t create the new topic on our forum? Or you can’t renew only one license on the ThemeForest?
    3) There are 2 ways to solve the problem:
    – either change the design type for the categories http://prntscr.com/mhwsw4
    – or use custom CSS to increase the font-size of this design

    .category-grid .categories-mask h4 {
        font-size: 2rem;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2019 at 14:39

    Hello,

    Great. Changes were done in et-core-plugin/inc/st-woo-swatches/public/partials/class-st-woo-order-item.php We’ll include this fix in the next Core plugin update.

    Use row XStore options to change the position of bg image http://prntscr.com/mhwoce

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2019 at 17:37

    Hello,

    1) Once we are trying to check the backend or edit page we get 404 http://prntscr.com/mhi5u3
    We have to enable Spain VPN to get access to the backend. We have checked that fact and you are not the first who has such limit. I suppose it’s related to your hosting.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2019 at 17:33

    Hello,

    Unfortunately, there is no such option. The video takes 100% width of the container and height is auto.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2019 at 15:55

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2019 at 15:50

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2019 at 15:43

    Hello,

    You contacted us with this issue long time ago. If you use My account position – “In the menu” then don’t choose the My account menu the same as the main menu is http://prntscr.com/mhg67b You create a loop.
    Create and use the separate menu for the My account.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2019 at 15:01

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2019 at 09:51

    Hello,

    Use WooCommerce plugin, XStore Core plugin and XStore theme translation files to change text of this button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2019 at 09:31

    Hello,

    Please, provide us with Dashboard and FTP access to your site. We’ll help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 4, 2019 at 17:53

    Hello,

    Probably you are taking about sticky post https://www.wpbeginner.com/beginners-guide/how-to-make-sticky-posts-in-wordpress/
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 4, 2019 at 17:48

    Hello,

    You can submit refund request on Themeforest. Add “Out of stock issue” as the reason and we’ll confirm it.
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 4, 2019 at 17:45

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 4, 2019 at 12:36

    Hello,

    Sorry for the delay in answering. it’s because of the weekend.
    1) We are not located in Spain and we can’t access your site only using VPN. If you contact our support, please, disable country limit for some time to allow us to check the site without problems.

    2) I have checked this page /pistas-padel/pistas-barcelona/ and don’t see sidebar or Archive title in the page heading. Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 2, 2019 at 10:58

    Hello,

    We don’t see the difference between product image on desktop and mobile. By the way I don’t see the difference between product images if our theme is enabled https://drive.google.com/open?id=1XkfD-fw_2q3UsSrgZCyDXmBpSXvdw8EU and if default woocommerce theme Storefront is enabled https://drive.google.com/open?id=1dDnJMzM1nToo-LEgGxU0Z3-hmIPdajv1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 2, 2019 at 10:34

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 2, 2019 at 10:19

    Hello,

    I’ll pass your issue to our developers. Could you tell me when you get this error? Describe your actions step by step.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 1, 2019 at 14:58

    Hello,

    Oh, yes. I forgot to remove it. You can delete both old theme and old plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 1, 2019 at 14:49

    Hello,

    We use WPRoket cache on our site. WPRoket is paid cache plugin but even if I installed the W3 Total cache (free) plugin your site gives better results and less number of requests.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 1, 2019 at 14:35

    Yes, seems it’s ok now.
    Do you have any other questions related to theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 1, 2019 at 12:50

    Hello,

    I was able to disable WP cache and enable WP debug, dev mode using flywheel dashboard. I have updated theme and it works fine on the frontend. But once I disable dev mode in the flywheel dashboard I see the js error in the console. So, I left dev mode enabled http://prntscr.com/mf78js and you need to solve this moment with the server cache with your hosting.

    Check the site and let me know if you need anything else.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 1, 2019 at 11:31

    Looks that even Dashboard files are cached and new styles are broken because of this http://prntscr.com/mf62zu In Appearance > Themes should be other screenshots for the child theme and updated XStore theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 1, 2019 at 11:28

    Hello,

    You locked the wp-config.php file and we can’t enable WP debug to find out what error you have after the update, and disable cache. Besides I’m not sure that CDN cache is cleared. Do you have any server cache?
    Can you contact us now in live chat?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 31, 2019 at 19:16

    Hello,

    We sent the archive to your registration email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 31, 2019 at 19:15

    Hello,

    .htaccess file could affect the permalinks structure. Contact your hosting provider and ask if that file could be changed by the server system. This option is not related to our theme, permalinks are default WordPress settings.

    Regards

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    Viewing 22,470 results - 22,441 through 22,470 (of 30,337 total)
Viewing 30 posts - 22,441 through 22,470 (of 30,337 total)
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