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Viewing 30 posts - 22,351 through 22,380 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2019 at 07:10

    Hello,

    Could you, please, provide Dashboard access to your site to check why you have this issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2019 at 07:08

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 18:02

    Hello,

    We have sent the slider.zip archive for the slider import to your registration email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 17:37

    Hello,

    Yes, these changes will be included.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 17:04

    Hello,

    We have imported theme options. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 16:36

    Hello,

    Our developers took a closer look at your problem and found that plugin that you use replaces the images on the single product page using the script. The plugin is coded by the way that does not allow to call the script for the quick view popup. So, contact plugin author and ask them to improve the plugin script and allow to call it/re-init it for the additional elements on the grid, like quick view for example, and we’ll be able to add the code in child theme to implement this or ask about additional customization to make their plugin work with quick view popup in another way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 16:26

    Hello,

    We have fixed the major issue that you get after the update (we edited php and CSS files of your child theme and also mu-plugins/index.php because your developer added a few theme functions there). You have a lot of changes in your child theme. If some CSS styles are still missing you will need to check the code that you added before and make sure that all the classes are correct in the previous code because we change the structure a little bit and I’m not sure if all the styles are correct on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 10:29

    Hello,

    1) We have added span to the list by adding the following code to the child theme functions.php

    add_filter('vc_font_container_get_allowed_tags','et_custom_allowed_tags');
    function _vc_font_custom_allowed_tags() {
    		$allowed_tags = array(
    			'h1',
    			'h2',
    			'h3',
    			'h4',
    			'h5',
    			'h6',
    			'p',
    			'div',
    			'span',
    		);
    		return apply_filters( 'et_custom_allowed_tags', $allowed_tags );
    	}

    2) We have made some changes in xstore/framework/shortcodes/menu-list.php and menu-list-item.php to allow WPBakery tags option for our Menu list element. These changes will be also included to the next theme update. I’m not sure if this fixed the encoding problem but if everything is ok for you then we are glad to hear that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 09:20

    Hello,

    I see, the problem appears in the quick view popup. Ok, I have sent this issue to our developers and they will check if this could be fixed from our side. I’ll inform you once get the answer from them, don’t change the Dashboard and FTP access for our user before this happens.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 19:02

    Hello,

    1) You can choose what tag to use a) http://prntscr.com/mnaq39 b) http://prntscr.com/mnaqsh

    2) Actually, we had the user with a similar question https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=81&filter=all#comment_19197773
    MA support told that “issue does not affect SEO or website users”. But if such encoding is not suitable for you then provide us with FTP access and we’ll try to change it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 16:09

    Hello,

    It’s not the theme files, it’s XStore Core plugin files (et-core-plugin/inc/st-woo-swatches) and the system of the swatches options should be changed, so it’s not minor changes, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 15:42

    Hello,

    Add the following code to your custom CSS.

    .et-wishlist-widget .wishlist-dropdown > div {
        margin: 0;
        color: #1e1e1e;
        font-weight: bold;
        text-transform: uppercase;
        border-bottom: 1px solid #e6e6e6;
        padding-bottom: 1.23em;
        font-size: 1rem;
        line-height: 1.8;
    }
    .et-wishlist-widget .wishlist-dropdown > div.buttons, 
    .et-wishlist-widget .wishlist-dropdown > div.empty {
        border-bottom: none;
        padding-bottom: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 15:09

    Hello,

    Sorry for the delay in answering. We’ll try to help you with your site.
    But we faced some problems while trying to login to your Dashboard and connect to your FTP.
    1) Once we trying to login to Dashboard we get auth window and can’t pass the authentication. http://prntscr.com/mn7837 What is the username and pass?
    2) FTP directory is empty http://prntscr.com/mn78o6 So, check the destination directory of our FTP user.

    Once you provide correct info we’ll be able to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 10:01

    Hello,

    You are using the CDN cache and did not clear it. Please, clear the plugin and CDN cache and check the site after that!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 17:45

    Hello,

    Seems developers removed the border if user use the breadcrumbs bg. I would recommend you to disable the border bottom in Theme Options > Header > Header styles and add this using custom CSS to avoid this problem

    .navigation-wrapper .menu-wrapper {
        border-bottom: 1px solid #e1e1e1;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 17:40

    Hello,

    Go to Theme Options > Portfolio > make sure that you chose the Portfolio page there. We moved the choosing of the portfolio template fron the page settings to Theme Options and probably this is the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 14:52

    Hello,

    Unfortunately, there is no such option for the product categories. Probably, it’s possible to implement by additional customization, you may submit customization request to codeable team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:34

    Hello,

    WooCommerce My account page is the default WooCommerce page that displays content by shortcode. If you don’t know what is WC shortcode I would recommend you to read articles for the WP beginners, for example https://www.wpbeginner.com/glossary/shortcodes/
    1) You can’t change the My account page content using page editor.
    2) If you want to translate theme and WooCommerce plugin to your language use Loco Translate and follow the documentation step by step https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    (a) Go to Plugins>Add new> install and activate the Loco Translate plugin
    b) Go to Loco Translate>Themes> select XStore theme. Press “Add new language”. Translate strings and Save.)
    3) Go to WPBakery > General > disable Gutenberg and use WPBakery page builder to edit the content of all the other pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:27

    Hello,

    It’s because you are using the too thick images. Add the following code to Theme Options > Custom CSS to limit the height for your image block

    .owl-carousel .owl-item .content-product img, .content-product img {
        width: auto;
        margin: auto;
    }
    .content-product .product-content-image img {
        max-height: 300px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:21

    Hello,

    Do you have basic PHP skills? By copying the etheme_wishlist_widget function I meant copy the php code of the etheme_wishlist_widget function to your functions.php file https://gyazo.com/b875900ac87dbe8d8846a5d71a844668 and then replace the p by div. What did you do? You copied just the div, sorry, but PHP does not work in this way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:04

    Hello,

    Don’t copy the content of whole the file, copy etheme_wishlist_widget function only! Other steps with replacing the tag are correct.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:02

    Hello,

    Your errors are not related to our theme. Please, read this post https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 11:51

    Hello,

    Default theme does not have any additional options for the menu items that’s why it does not require additional resources. Like workaround, you can try to create a mega menu using static block option https://youtu.be/f07MBdnFPfk instead of tons of items in the menu panel
    Or provide FTP access to your site and I’ll pass this to our developers to check the problem with this number of items in more details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 11:13

    Hello,

    It’s difficult to tell you the exact reason of your problem with this error. Let’s make the following: if you provide us with a temporary Dashboard and FTP access to your production site we’ll help you to update the theme and fix this problem if it happens on live site ASAP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 11:09

    Hello,

    Seems plugin has padding styles directly in PHP file http://prntscr.com/mmlj3y and it caused the issue. Add the following code to Theme Options > Custom CSS to fix the problem

    #subscriptio_stripe-card-expiry-month, #subscriptio_stripe-card-expiry-year {
        padding: 0 2.9em 0 1em !important;
    }
    #subscriptio_stripe-card-expiry-month {
        margin-bottom: 15px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 10:46

    Hello,

    We have fixed the import file and sent it to your email. Also, I have imported options on the test site. Sorry for this inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 10:10

    Hello,

    Do you plan to remove all the paragraphs from the pages?
    If you want to replace p tag for the the “No products in the wishlist” then copy etheme_wishlist_widget function (xstore/framework/woo.php) to child theme functions.php and change the p tag to what you want.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2019 at 17:10

    Hello,

    Do you have any errors in the console when inspecting the site before adding to cart and after? Provide screenshots.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2019 at 14:20

    Hello,

    We have changed the switcher type (improved it) in the update that’s why imported settings were not applied for this option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2019 at 14:06

    Hello,

    1) Have you watched the video tutorial how to create mega menu?
    Default way https://youtu.be/OnxkixHtVLI
    Using Static Block https://youtu.be/f07MBdnFPfk

    You have only 2 levels. 3 levels are recommended if you want to create a nice mega menu.

    2) Because you had the fatal error because of the PHP memory limit. You set -1 to show all the products on the home page, I have explained this in your previous topic.

    3) Your site has a not bad speed results https://tools.pingdom.com/#5a3d994056000000
    Could you tell me what is the site speed with any other WP theme?

    4) You did not add the code that’s why you did not get any result.

    5) Explain in more details, please. Provide screenshot for better understanding.

    Regards

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Viewing 30 posts - 22,351 through 22,380 (of 30,337 total)
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