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Viewing 30 posts - 22,351 through 22,380 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2019 at 10:39

    Hello,

    Mini cart displays price inc. vat for the product even when we enabled Storefront http://prntscr.com/mojmtv Also, it displays the double price if we add 2 products to cart http://prntscr.com/mojyc2
    Problem is caused by WooCommerce Tax Toggle. Contact plugin author to fix the issue because when plugin is disabled with Storefront and our theme everything is ok https://gyazo.com/7ec1cafcfc2e8d1220b1967ba7edf4b0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2019 at 17:57

    Hello,

    This one https://fonts.google.com/specimen/Work+Sans
    You can use a Chrome extension to find out what font was used on any site https://chrome.google.com/webstore/detail/whatfont/jabopobgcpjmedljpbcaablpmlmfcogm?hl=en

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2019 at 17:55

    Hello,

    You can move the product name from the page content to breadcrumbs using Theme Options > Single Product > Page Layout > Move product name in breadcrumbs, we don’t show it in both places to avoid duplication. For the product categories, we use the WooCommerce default code. Anyway if you want to change it you can copy xstore/woocommerce/global/breadcrumbs.php to your child theme and edit according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2019 at 15:21

    Hello,

    Check .htaccess file and remove any problematic rules. Seems you have some limits there. This issue is not related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2019 at 15:14

    Hello,

    1) You can try credentials that you provided us in Private content of another topic https://www.8theme.com/topic/issue-on-homepage-contents-do-not-load/

    2) If you don’t get any reset password email check the spam folder and check the email address for your user because once we tried to change the email address from the Dashboard for our user we get email notification http://prntscr.com/mo6rxq so your WP sends the emails.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2019 at 11:19

    Hello,

    Seems this is Revolution Slider issue because we found another user with the same warning https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments?page=944&filter=all#comment_21470651
    What version of Revolutions slider and PHP do you use?
    Try to downgrade the PHP version to 7.3.1 and check if it helps. I suppose Revolution slider developers will fix this warning in the next plugin updates because we are not plugin developers we just include it to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2019 at 07:10

    Hello,

    Could you, please, provide Dashboard access to your site to check why you have this issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2019 at 07:08

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 18:02

    Hello,

    We have sent the slider.zip archive for the slider import to your registration email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 17:37

    Hello,

    Yes, these changes will be included.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 17:04

    Hello,

    We have imported theme options. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 16:36

    Hello,

    Our developers took a closer look at your problem and found that plugin that you use replaces the images on the single product page using the script. The plugin is coded by the way that does not allow to call the script for the quick view popup. So, contact plugin author and ask them to improve the plugin script and allow to call it/re-init it for the additional elements on the grid, like quick view for example, and we’ll be able to add the code in child theme to implement this or ask about additional customization to make their plugin work with quick view popup in another way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 16:26

    Hello,

    We have fixed the major issue that you get after the update (we edited php and CSS files of your child theme and also mu-plugins/index.php because your developer added a few theme functions there). You have a lot of changes in your child theme. If some CSS styles are still missing you will need to check the code that you added before and make sure that all the classes are correct in the previous code because we change the structure a little bit and I’m not sure if all the styles are correct on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 10:29

    Hello,

    1) We have added span to the list by adding the following code to the child theme functions.php

    add_filter('vc_font_container_get_allowed_tags','et_custom_allowed_tags');
    function _vc_font_custom_allowed_tags() {
    		$allowed_tags = array(
    			'h1',
    			'h2',
    			'h3',
    			'h4',
    			'h5',
    			'h6',
    			'p',
    			'div',
    			'span',
    		);
    		return apply_filters( 'et_custom_allowed_tags', $allowed_tags );
    	}

    2) We have made some changes in xstore/framework/shortcodes/menu-list.php and menu-list-item.php to allow WPBakery tags option for our Menu list element. These changes will be also included to the next theme update. I’m not sure if this fixed the encoding problem but if everything is ok for you then we are glad to hear that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 20, 2019 at 09:20

    Hello,

    I see, the problem appears in the quick view popup. Ok, I have sent this issue to our developers and they will check if this could be fixed from our side. I’ll inform you once get the answer from them, don’t change the Dashboard and FTP access for our user before this happens.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 19:02

    Hello,

    1) You can choose what tag to use a) http://prntscr.com/mnaq39 b) http://prntscr.com/mnaqsh

    2) Actually, we had the user with a similar question https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=81&filter=all#comment_19197773
    MA support told that “issue does not affect SEO or website users”. But if such encoding is not suitable for you then provide us with FTP access and we’ll try to change it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 16:09

    Hello,

    It’s not the theme files, it’s XStore Core plugin files (et-core-plugin/inc/st-woo-swatches) and the system of the swatches options should be changed, so it’s not minor changes, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 15:42

    Hello,

    Add the following code to your custom CSS.

    .et-wishlist-widget .wishlist-dropdown > div {
        margin: 0;
        color: #1e1e1e;
        font-weight: bold;
        text-transform: uppercase;
        border-bottom: 1px solid #e6e6e6;
        padding-bottom: 1.23em;
        font-size: 1rem;
        line-height: 1.8;
    }
    .et-wishlist-widget .wishlist-dropdown > div.buttons, 
    .et-wishlist-widget .wishlist-dropdown > div.empty {
        border-bottom: none;
        padding-bottom: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 15:09

    Hello,

    Sorry for the delay in answering. We’ll try to help you with your site.
    But we faced some problems while trying to login to your Dashboard and connect to your FTP.
    1) Once we trying to login to Dashboard we get auth window and can’t pass the authentication. http://prntscr.com/mn7837 What is the username and pass?
    2) FTP directory is empty http://prntscr.com/mn78o6 So, check the destination directory of our FTP user.

    Once you provide correct info we’ll be able to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2019 at 10:01

    Hello,

    You are using the CDN cache and did not clear it. Please, clear the plugin and CDN cache and check the site after that!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 17:45

    Hello,

    Seems developers removed the border if user use the breadcrumbs bg. I would recommend you to disable the border bottom in Theme Options > Header > Header styles and add this using custom CSS to avoid this problem

    .navigation-wrapper .menu-wrapper {
        border-bottom: 1px solid #e1e1e1;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 17:40

    Hello,

    Go to Theme Options > Portfolio > make sure that you chose the Portfolio page there. We moved the choosing of the portfolio template fron the page settings to Theme Options and probably this is the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 14:52

    Hello,

    Unfortunately, there is no such option for the product categories. Probably, it’s possible to implement by additional customization, you may submit customization request to codeable team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:34

    Hello,

    WooCommerce My account page is the default WooCommerce page that displays content by shortcode. If you don’t know what is WC shortcode I would recommend you to read articles for the WP beginners, for example https://www.wpbeginner.com/glossary/shortcodes/
    1) You can’t change the My account page content using page editor.
    2) If you want to translate theme and WooCommerce plugin to your language use Loco Translate and follow the documentation step by step https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    (a) Go to Plugins>Add new> install and activate the Loco Translate plugin
    b) Go to Loco Translate>Themes> select XStore theme. Press “Add new language”. Translate strings and Save.)
    3) Go to WPBakery > General > disable Gutenberg and use WPBakery page builder to edit the content of all the other pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:27

    Hello,

    It’s because you are using the too thick images. Add the following code to Theme Options > Custom CSS to limit the height for your image block

    .owl-carousel .owl-item .content-product img, .content-product img {
        width: auto;
        margin: auto;
    }
    .content-product .product-content-image img {
        max-height: 300px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:21

    Hello,

    Do you have basic PHP skills? By copying the etheme_wishlist_widget function I meant copy the php code of the etheme_wishlist_widget function to your functions.php file https://gyazo.com/b875900ac87dbe8d8846a5d71a844668 and then replace the p by div. What did you do? You copied just the div, sorry, but PHP does not work in this way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:04

    Hello,

    Don’t copy the content of whole the file, copy etheme_wishlist_widget function only! Other steps with replacing the tag are correct.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 12:02

    Hello,

    Your errors are not related to our theme. Please, read this post https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 11:51

    Hello,

    Default theme does not have any additional options for the menu items that’s why it does not require additional resources. Like workaround, you can try to create a mega menu using static block option https://youtu.be/f07MBdnFPfk instead of tons of items in the menu panel
    Or provide FTP access to your site and I’ll pass this to our developers to check the problem with this number of items in more details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2019 at 11:13

    Hello,

    It’s difficult to tell you the exact reason of your problem with this error. Let’s make the following: if you provide us with a temporary Dashboard and FTP access to your production site we’ll help you to update the theme and fix this problem if it happens on live site ASAP.

    Regards

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Viewing 30 posts - 22,351 through 22,380 (of 30,391 total)
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