Problems with WC after xstore update to 5… version.

• 

  Maciej

  |

  Participant

  | February 18, 2019 at 4:03 pm

  Hello, considering the sensitive data, I write the whole message in private.

  Site URL: hidden

  Theme version: 5.1.6.1

  WooCommerce version: lastest

  

  Content is visible for topic creator and
  support staff only.

  #209444 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | February 19, 2019 at 3:09 pm

  Hello,

  Sorry for the delay in answering. We’ll try to help you with your site.
  But we faced some problems while trying to login to your Dashboard and connect to your FTP.
  1) Once we trying to login to Dashboard we get auth window and can’t pass the authentication. http://prntscr.com/mn7837 What is the username and pass?
  2) FTP directory is empty http://prntscr.com/mn78o6 So, check the destination directory of our FTP user.

  Once you provide correct info we’ll be able to proceed.

  Regards

  #209474 copied to clipboard
  

  Maciej

  |

  Participant

  | February 19, 2019 at 8:58 pm

  Thanks for answer! I am sorry – passes in private area content.

  

  Content is visible for topic creator and
  support staff only.

  #209481 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | February 20, 2019 at 4:26 pm

  Hello,

  We have fixed the major issue that you get after the update (we edited php and CSS files of your child theme and also mu-plugins/index.php because your developer added a few theme functions there). You have a lot of changes in your child theme. If some CSS styles are still missing you will need to check the code that you added before and make sure that all the classes are correct in the previous code because we change the structure a little bit and I’m not sure if all the styles are correct on your site.

  Regards

  #209544 copied to clipboard
Viewing 4 results
1 through 4 (of 4 total)