1) Do you use any third-party plugins that do not come bundled with our theme?
2) Are related products enabled on your site (Theme Options > Single product > Related products)?
3) How many products do you have in every category? Do you have at least 2 products in the category to display them in related products section if related products option is enabled?
Regards
Olga Barlow
Participant
February 27, 2019 at 18:03
Hello,
Go to Theme Options > Color Scheme > Site Background > change image or remove it.
Regards
Olga Barlow
Participant
February 27, 2019 at 16:04
Hello,
Provide FTP access to your site, please. Our developers will take a closer look at your problem.
Regards
Olga Barlow
Participant
February 27, 2019 at 15:41
Hello,
1) WP user has limited permissions and we can’t check the plugins to enable/disable it and check Theme Options http://prntscr.com/mqvz1h . Please, change the user permissions to allow us to check these options.
2) What is FTP host? If we use your domain we get the error
Status: Connecting to teamsondevuk.com…
Error: Authentication failed.
Error: Critical error: Could not connect to server
So, please provide the FTP host and make sure that SFTP access works ok before reply.
Regards
Olga Barlow
Participant
February 27, 2019 at 14:53
Hello,
There is no such option by default, unfortunately. You may submit an additional customization request here to try to implement it by additional customization.
Regards
Olga Barlow
Participant
February 27, 2019 at 14:50
Hello,
Could you, please, explain in more details what “Go” button are you talking about? Maybe provide a screenshot for better understanding.
Regards
Olga Barlow
Participant
February 27, 2019 at 11:38
Hello,
Yes, probably problems with PHP version could be the reason of the problem. So, did you fix the warnings and solve the PHP version issue? Do you still have the problem with the brands page?
Regards
Olga Barlow
Participant
February 27, 2019 at 11:32
Hello,
Our developers used the short form of the PHP open tag <? in the piece of code but the short_open_tag directive was disabled on your server and it caused that error. We have changed the short form to long form <?php to fix the issue.
PHP Warning: PHP Startup: SourceGuardian: Unable to initialize module
Module compiled with module API=20131226
PHP compiled with module API=20160303
These options need to match
in Unknown on line 0
Have you cleared the plugin cache after theme update? Because if you update theme, Theme Options or any plugin you need to clear plugin cache and also browser cache because if any changes were made in css/js files you won’t see them because of cache.
I have checked your site if I’m logged in and logged out user and don’t see any problem.
If you still have a problem provide me screenshot for better understanding.
Regards
Olga Barlow
Participant
February 26, 2019 at 18:01
Hello,
We can’t find out why your site is down. It’s not because of theme. Seems problem is related to your server or third-party plugins that you used and that we tried to disable (site is down once we disabled plugins) or CDN. Please, contact your hosting provider and ask to check the server error logs because we don’t see any new errors in the debug.log file and warnings you posted in private message should not cause 500 error.
Regards
Olga Barlow
Participant
February 26, 2019 at 13:14
Hello,
If you check the path to your file you’ll see that file is located in child theme royal-child/inc/select-page-meta.php Contact developer who made this customization to you. Sorry, but we don’t have this file in royal theme source files and we are not responsible for users’ customization in the child theme.
Regards
Olga Barlow
Participant
February 26, 2019 at 10:56
Hello,
1) XStore theme does not have the search by tags. If you want to get this option I would recommend you to look for additional plugin for the advanced search or submit additional customization request to codeable team.
2) If you use keyword “fish” you’ll get all the results (all the products) that include the “fish” in their titles or description. If you want to search by some category you should choose the category in the drop-down http://prntscr.com/mq9aez and also enter the keyword in the search field. Then you’ll get the products from the fish category that have your keyword. Link that you provided is the link directly to the category, it’s not the link of search results and could not be the link of the search results because of WordPress URL structure.
Regards
Olga Barlow
Participant
February 26, 2019 at 10:36
Hello,
We tried to test compatibility with third-party plugins that you use and disabled all the plugins that do not come bundled with our theme. But disabling of third-party plugins causes 500 error. Please, check the server error logs and provide it to us. Do you use any specific plugin that blocks access to your site once the plugin is disabled? Or is it your CDN settings (Error 1015) ? Disable CDN or enable dev mode to disable CDN caching while we trying to fix the issue with theme update!
Regards
Olga Barlow
Participant
February 25, 2019 at 11:01
Hello,
You did not follow our suggestion in the previous message (disable third-party plugins and check).
The problem caused by Wordfence plugin and this option http://prntscr.com/mprcsa
Disable option.
Regards
Olga Barlow
Participant
February 25, 2019 at 10:17
Hello, @paul
Take our apologies. We sent you an archive with the version that you need.
Regards
Olga Barlow
Participant
February 25, 2019 at 10:16
Hello, @shinraidenz
Could you, please, tell me PSD of what version do you need? I have fixed the links but Downloads area includes only some of the versions. All the other versions are not included because of the archive size. But if you tell me what version you need I’ll be glad to send you it to your registration email.
Regards
Olga Barlow
Participant
February 25, 2019 at 10:06
Hello, @paul
Take my apologies for the delay! Yes, unfortunately, the weekend support team does not have access to PSD files. I have sent you Baby shop PSD files to your registration email. Sorry for this inconvenience.
Regards
Olga Barlow
Participant
February 22, 2019 at 14:21
Hello,
1) I suppose you installed theme using FTP, right? You did not copy all the necessary files and get the fatal error once trying to activate redux because it requires files that do not exist http://prntscr.com/mona6l
2) FTP that you provided is for some other installation that you have because we don’t see the xstore theme in the themes folder http://prntscr.com/monckl
So, either provide us with correct FTP access to your site or just remove the activated XStore theme and install it again from Appearance > Themes > Add New > upload theme.
Regards
Olga Barlow
Participant
February 22, 2019 at 11:23
Hello,
Ok. I’m glad to hear that you solved the problem.
Regards
Olga Barlow
Participant
February 22, 2019 at 11:23
Hello,
We have updated theme and all the included plugins. Problem with your previous update was caused by major version. This update (5.1 to 5.1.6.1) is minor update and does not make any problem.
Regards
Olga Barlow
Participant
February 22, 2019 at 11:12
Hello,
Remove the items from the cart before disabling the plugin because in another case you see the cached version. Disable plugin and try to add the product to empty cart, check the mini cart after that. Look, the same situation happens even with the default theme and I have checked both themes when the plugin is deactivated. It works fine.
If you don’t believe me then go to Appearance > Themes > enable Storefront and add the product to empty cart.
Plugin causes issue not just with tax price but with price if you add 2 or more products to cart. Are you plugin developer?
We can provide support for issues related strictly to our theme. We are not responsible for the third-party plugins.
