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Error ajax when adding a product to the cart

This topic has 4 replies, 2 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

Fabio

Participant

February 16, 2019 at 16:32

Dear Support,

I am planning to update my theme to the latest version 3.9.1. I have done this on my local machine.
Theme 3.9.1
Revslider 5.4.8.2
js Composer 5.7
woocommerce 3.5.4

However, when i add a product to the cart I get a pop up window saying error ajax. The product is then not added to the cart.
The product is added to the cart only if I force a refresh of the page, soon after the pop up error message ajax.
Could you please support me to understand the reason and a possible solution? I cannot update the theme under these conditions…

Thanks.

F.

#209352 Copied Theme version: 3.9.1 WooCommerce version: 3.5.4

3 Answers

Olga Barlow

Support staff

February 16, 2019 at 17:10

Hello,

Do you have any errors in the console when inspecting the site before adding to cart and after? Provide screenshots.

Regards

#209354 Copied

Fabio

Participant

February 17, 2019 at 11:29

Hi Olga,

Thank you for your quick response. Indeed there are errors in the console prior to add the product. Here you have a screenshot:

https://imgur.com/a/U3Ulu8s

And after adding:

https://imgur.com/a/AuZaLUR

Please advise me.

F.

#209369 Copied

Olga Barlow

Support staff

February 18, 2019 at 11:13

Hello,

It’s difficult to tell you the exact reason of your problem with this error. Let’s make the following: if you provide us with a temporary Dashboard and FTP access to your production site we’ll help you to update the theme and fix this problem if it happens on live site ASAP.

Regards

#209417 Copied
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