Error ajax when adding a product to the cart

• 

  fabio_vito

  |

  Participant

  | February 16, 2019 at 4:32 pm

  Dear Support,

  I am planning to update my theme to the latest version 3.9.1. I have done this on my local machine.
  Theme 3.9.1
  Revslider 5.4.8.2
  js Composer 5.7
  woocommerce 3.5.4

  However, when i add a product to the cart I get a pop up window saying error ajax. The product is then not added to the cart.
  The product is added to the cart only if I force a refresh of the page, soon after the pop up error message ajax.
  Could you please support me to understand the reason and a possible solution? I cannot update the theme under these conditions…

  Thanks.

  F.

  Theme version: 3.9.1

  WooCommerce version: 3.5.4

  #209352 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | February 16, 2019 at 5:10 pm

  Hello,

  Do you have any errors in the console when inspecting the site before adding to cart and after? Provide screenshots.

  Regards

  #209354 copied to clipboard
  

  fabio_vito

  |

  Participant

  | February 17, 2019 at 11:29 am

  Hi Olga,

  Thank you for your quick response. Indeed there are errors in the console prior to add the product. Here you have a screenshot:

  https://imgur.com/a/U3Ulu8s

  And after adding:

  https://imgur.com/a/AuZaLUR

  Please advise me.

  F.

  #209369 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | February 18, 2019 at 11:13 am

  Hello,

  It’s difficult to tell you the exact reason of your problem with this error. Let’s make the following: if you provide us with a temporary Dashboard and FTP access to your production site we’ll help you to update the theme and fix this problem if it happens on live site ASAP.

  Regards

  #209417 copied to clipboard
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