Forum Replies Created

Viewing 30 posts - 22,291 through 22,320 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2019 at 10:33

    Hello,

    We don’t see the red color for these menu items http://prntscr.com/ms6mdw

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2019 at 10:30

    Hello,

    You are using CloudFlare CDN. Clear CDN cache to apply changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2019 at 15:42

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2019 at 13:24

    Hello,

    Now access works but change the destination folder for our user because you provided access to empty directory http://prntscr.com/mrt7my

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2019 at 10:39

    Hello,

    Also, you can find all the import files in the Downloads area https://www.8theme.com/downloads – XStore import files archive.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2019 at 10:37

    Hello,

    You can’t use them independently because our theme use etheme.min.js by default and etheme.min.js file already includes all the files above and you get conflict.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2019 at 10:33

    Thanks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2019 at 10:33

    Hello,

    Can you try to connect to FTP using the pass that you provided by copy/paste? Don’t use your saved connection but try the credentials from our topic.
    You provided the same password and it still does not work. Maybe try to generate the new pass? Or create the new user just for our support, don’t know. We can’t connect to your FTP and just spend the time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2019 at 10:25

    Hello,

    If you want to show the product categories widget as the drop-down you can enable this option in Product categories widget settings http://prntscr.com/mrqied
    To show the product categories in default way and drop-down on the mobile I have added 2 widgets with different settings http://prntscr.com/mrqiy6 and added custom code to child theme style.css to hide one for the desktop and another one for the mobile http://prntscr.com/mrqjba

    Is that what you want to implement?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 18:34

    Hello,

    Password on your screenshot includes 12 symbols but you provided 15 in Private content area (including white space). So, you provided an incorrect password to me. Please, check it!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 18:29

    Hello,

    If you added image as the slider background you can manage slider bg size from the Source settings http://prntscr.com/mrg9ix but there is no option to change these setting for the mobile devices only, these options are global options. If you want to get the full-screen slider and to cover the slide area your image will be resized and cropped according to the visible area to cover it. If you want to show full image then choose the contain instead or cover but then you’ll get the white space if the slider size is bigger than proportionally resized image.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 18:20

    Hi,

    If this error occurs, it seems like the zip file is corrupted. Try to open it normally on your PC and then archive the files again. Import this newly created archive. Once we tried this from our side we were able to import slider from your site http://prntscr.com/mrg782
    Probably some server settings do not allow to create the correct slider export file but you need to contact plugin support to get detailed help with this question, they have requests about this https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments?utf8=%E2%9C%93&term=zip+file+is+corrupted&from_buyers_and_authors_only=0&order_by=relevance

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 17:51

    Hello,

    Nope, does not work.

    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 17:37

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 17:34

    Hello,

    1. We don’t speak your language and it’s difficult to me change translation in the correct way. Please, go to Loco Translate > Themes > Legenda > edit translation and edit the necessary strings, for example, http://prntscr.com/mrfjhp Save changes and clear both cache plugins (I’m not sure why you decided to install 2 cache plugins). Check the frontend after that.

    4. Don’t see any problem with this text http://prntscr.com/mrfkmn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 16:59

    Hello,

    etheme.min.js file includes not only etheme.js but the compilation of some other scripts in the appropriate order (‘js/jquery.magnific-popup.js’, ‘js/waypoints.min.js’, ‘js/swiper.js’, ‘js/cookie.js’, ‘js/jquery.sticky-kit.js’, ‘js/etheme.js’ ) that’s why site works partially if you use etheme.js only. We sent you all these files to your registration email, you can check and merge them.

    Also, keep in mind that you can use custom scripts in the child theme (for example create file xstore-child/js/custom.js and add to the child theme functions.php code

    function etheme_enqueue_scripts_custom() {
    	wp_enqueue_script('etheme-child', get_stylesheet_directory_uri().'/js/custom.js',array(),false,true);
    }
    add_action( 'wp_enqueue_scripts', 'etheme_enqueue_scripts_custom');

    )

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 16:47

    Hello,

    1) You provided cPanel link instead of FTP host. cPanel it’s not the FTP!
    2) We can’t sign in to cPanel using these credentials. The login is invalid.
    3) Provide us correct FTP host, username and pass.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 16:43

    Hello,

    Look we have told you that Stripe js error causes issues with other scripts on your site. I have disabled Stripe plugin. Enable it only when you fix the https issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 16:05

    Hello,

    Ok. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 16:05

    Hello,

    Fixed. We have added fix to child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 12:10

    Hello,

    I suppose you just need to get SSL if you want to use Stripe because you have “Uncaught IntegrationError: Live Stripe.js integrations must use HTTPS”. HTTPS is Stripe system requirement https://stripe.com/docs/security .

    Till this happened you can just disable Stripe because it won’t work in the right way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 12:05

    Hello,

    1) This type of header is absolutely positioned and appears over the content. That’s why the breadcrumbs section has a big top padding http://prntscr.com/mra4wr If you enlarge the header height using logo with height bigger than 40px then breadcrumbs top padding should be manually enlarged too. I have uploaded logos with smaller height. Let me know if this is ok or you prefer the previous version of the logo and then I’ll send you custom CSS to change the breadcrumbs padding.

    2) Text of the section on the home page is vertically aligned and don’t have top/bottom paddings. So, if you use transparent header type and reduce the height of the section you’ll get the problem that header is over the text. I have added the top/bottom paddings to avoid this issue http://prntscr.com/mra8jz and header won’t be closer to text that 150px even if you reduce the browser height.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 11:03

    Hello,

    Thank you. We redirected your issue to our developers and inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 10:58

    Hello,

    You enabled reCaptcha for the Contact Form 7 but you have js error in console http://prntscr.com/mr94v3
    Read this post https://wordpress.org/support/topic/recaptcha-v3-spam-error-console/ and try to remove the existing key and create the new one https://contactform7.com/recaptcha/ If it does not help contact Contact Form 7 support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 10:27

    Hello,

    Provide us FTP access to your site to find the reason of the problem with duplicated products.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 10:03

    Hello,

    Ok. Let us know once you get the answer. And if you still have the brand problem after that we’ll take a look again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 09:51

    Nevermind. I was able to disable multisite for some time to get access to plugins. I found that your problem is not related to theme but to WPML plugin and server settings because once you enable WPML you get the fatal error https://prnt.sc/mr843h
    Try this solution https://wpml.org/ru/errata/php-7-possible-issues-simplexml/ If it does not help then contact WPML plugin support because we can help you only with issues related strictly to our theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2019 at 09:40

    Hello, @Kristin_Korsiak

    Please, allow our user to enable plugins http://prntscr.com/mr801p
    FTP is ok now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2019 at 19:16

    P.S.: Still don’t see plugins in the WP menu to enable WPML for test http://prntscr.com/mqzcs5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2019 at 19:14

    Hello,

    SFTP still does not work. We tried both root and ShoppingFeed user. Either user or pass is incorrect.
    Error: Authentication failed.

    Regards

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    Viewing 22,320 results - 22,291 through 22,320 (of 30,391 total)
Viewing 30 posts - 22,291 through 22,320 (of 30,391 total)
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