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Topic: Issue with the "you may be interested" in product page

popcorner

Participant

February 26, 2019 10:25 am

Hi
I encounter a problem with the display of the related produc in the product page ; It loads, but the products are never shown ..
Could you help me please
Regards
Site URL: hidden
Theme version: 5.1

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Rose Tyler

Support staff

February 26, 2019 10:30 am

Hello,

Try to disable 3rd party plugins and check if one of plugins causes the problem.

Regards

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popcorner

Participant

February 26, 2019 12:23 pm

ok
I’ll try one by one … any idea of the plugin that could cause that ? (maybe you already have users that have encountered that issue)

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Rose Tyler

Support staff

February 26, 2019 1:18 pm

On your site, I can see this error https://prnt.sc/mqbl3p Try to disable Stripe plugin, if the problem will be solved, you need to set correct settings for the plugin.

Regards

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popcorner

Participant

February 28, 2019 9:14 am

Hi
and thank you for this answer … even if that’s annoying gbecause of Stripe is the solution for me to accept that people pay by card :/

And the thing is that i also use Xstore in an other website , also with Stripe, but there it works (https://bellemme.com/produit/sac-rond-albertine) … do you know why ? Do you know any alternative solution to Stripe or this problem ?

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Rose Tyler

Support staff

February 28, 2019 9:21 am

Hello,

I can’t check bellemme.com because it is under maintenance mode http://prntscr.com/mr7qgo
Try to compare settings of Stripe plugin on both sites. Make sure that settings of the plugin are correct on leshopdescoquettes.fr

Regards

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popcorner

Participant

February 28, 2019 9:57 am

Hi I have shut off the maintenance mode on https://bellemme.com/

When I look at the stripe settings I don’t see any difference :/

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Rose Tyler

Support staff

February 28, 2019 10:17 am

Hello,

I would recommend you to contact support of the plugin to get help in solving the error https://prnt.sc/mqbl3p

Regards

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popcorner

Participant

February 28, 2019 11:18 am

its transmited to the plugin support .. but am affraid it is not such a good support than yours 😉

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Olga Barlow

Support staff

February 28, 2019 12:10 pm

Hello,

I suppose you just need to get SSL if you want to use Stripe because you have “Uncaught IntegrationError: Live Stripe.js integrations must use HTTPS”. HTTPS is Stripe system requirement https://stripe.com/docs/security .

Till this happened you can just disable Stripe because it won’t work in the right way.

Regards

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popcorner

Participant

February 28, 2019 1:46 pm

Ok thanks, really clear for me ..

So I have asked to my hoster for an activation of the https .. it will be done under 12 hours

Regards

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Olga Barlow

Support staff

February 28, 2019 4:05 pm

Hello,

Ok. You are welcome.

Regards

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