Issue with the "you may be interested" in product page

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  Participant

  | February 26, 2019 at 10:25 am

  Hi
  I encounter a problem with the display of the related produc in the product page ; It loads, but the products are never shown ..
  Could you help me please
  Regards

  Site URL: hidden

  Theme version: 5.1

  #209860 copied to clipboard
  

  Rose Tyler

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  Keymaster

  | February 26, 2019 at 10:30 am

  Hello,

  Try to disable 3rd party plugins and check if one of plugins causes the problem.

  Regards

  #209862 copied to clipboard
  

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  Participant

  | February 26, 2019 at 12:23 pm

  ok
  I’ll try one by one … any idea of the plugin that could cause that ? (maybe you already have users that have encountered that issue)

  #209875 copied to clipboard
  

  Rose Tyler

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  Keymaster

  | February 26, 2019 at 1:18 pm

  On your site, I can see this error https://prnt.sc/mqbl3p Try to disable Stripe plugin, if the problem will be solved, you need to set correct settings for the plugin.

  Regards

  #209886 copied to clipboard
  

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  Participant

  | February 28, 2019 at 9:14 am

  Hi
  and thank you for this answer … even if that’s annoying gbecause of Stripe is the solution for me to accept that people pay by card :/

  And the thing is that i also use Xstore in an other website , also with Stripe, but there it works (https://bellemme.com/produit/sac-rond-albertine) … do you know why ? Do you know any alternative solution to Stripe or this problem ?

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  Rose Tyler

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  Keymaster

  | February 28, 2019 at 9:21 am

  Hello,

  I can’t check bellemme.com because it is under maintenance mode http://prntscr.com/mr7qgo
  Try to compare settings of Stripe plugin on both sites. Make sure that settings of the plugin are correct on leshopdescoquettes.fr

  Regards

  #210053 copied to clipboard
  

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  Participant

  | February 28, 2019 at 9:57 am

  Hi I have shut off the maintenance mode on https://bellemme.com/

  When I look at the stripe settings I don’t see any difference :/

  #210060 copied to clipboard
  

  Rose Tyler

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  Keymaster

  | February 28, 2019 at 10:17 am

  Hello,

  I would recommend you to contact support of the plugin to get help in solving the error https://prnt.sc/mqbl3p

  Regards

  #210072 copied to clipboard
  

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  Participant

  | February 28, 2019 at 11:18 am

  its transmited to the plugin support .. but am affraid it is not such a good support than yours 😉

  #210087 copied to clipboard
  

  Olga Barlow

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  Keymaster

  | February 28, 2019 at 12:10 pm

  Hello,

  I suppose you just need to get SSL if you want to use Stripe because you have “Uncaught IntegrationError: Live Stripe.js integrations must use HTTPS”. HTTPS is Stripe system requirement https://stripe.com/docs/security .

  Till this happened you can just disable Stripe because it won’t work in the right way.

  Regards

  #210104 copied to clipboard
  

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  Participant

  | February 28, 2019 at 1:46 pm

  Ok thanks, really clear for me ..

  So I have asked to my hoster for an activation of the https .. it will be done under 12 hours

  Regards

  #210122 copied to clipboard
  

  Olga Barlow

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  Keymaster

  | February 28, 2019 at 4:05 pm

  Hello,

  Ok. You are welcome.

  Regards

  #210154 copied to clipboard
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