Topic: Issue with the "you may be interested" in product page
popcorner
Participant
February 26, 2019
10:25 am
Hi
I encounter a problem with the display of the related produc in the product page ; It loads, but the products are never shown ..
Could you help me please
Regards
Site URL: hidden Theme version: 5.1
Rose Tyler
Support staff
February 26, 2019
10:30 am
Hello,
Try to disable 3rd party plugins and check if one of plugins causes the problem.
Regards
popcorner
Participant
February 26, 2019
12:23 pm
ok
I’ll try one by one … any idea of the plugin that could cause that ? (maybe you already have users that have encountered that issue)
Rose Tyler
Support staff
February 26, 2019
1:18 pm
On your site, I can see this error https://prnt.sc/mqbl3p Try to disable Stripe plugin, if the problem will be solved, you need to set correct settings for the plugin.
Regards
popcorner
Participant
February 28, 2019
9:14 am
Hi
and thank you for this answer … even if that’s annoying gbecause of Stripe is the solution for me to accept that people pay by card :/
And the thing is that i also use Xstore in an other website , also with Stripe, but there it works (https://bellemme.com/produit/sac-rond-albertine) … do you know why ? Do you know any alternative solution to Stripe or this problem ?
Rose Tyler
Support staff
February 28, 2019
9:21 am
Hello,
I can’t check bellemme.com because it is under maintenance mode http://prntscr.com/mr7qgo
Try to compare settings of Stripe plugin on both sites. Make sure that settings of the plugin are correct on leshopdescoquettes.fr
When I look at the stripe settings I don’t see any difference :/
Rose Tyler
Support staff
February 28, 2019
10:17 am
Hello,
I would recommend you to contact support of the plugin to get help in solving the error https://prnt.sc/mqbl3p
Regards
popcorner
Participant
February 28, 2019
11:18 am
its transmited to the plugin support .. but am affraid it is not such a good support than yours 😉
Olga Barlow
Support staff
February 28, 2019
12:10 pm
Hello,
I suppose you just need to get SSL if you want to use Stripe because you have “Uncaught IntegrationError: Live Stripe.js integrations must use HTTPS”. HTTPS is Stripe system requirement https://stripe.com/docs/security .
Till this happened you can just disable Stripe because it won’t work in the right way.
Regards
popcorner
Participant
February 28, 2019
1:46 pm
Ok thanks, really clear for me ..
So I have asked to my hoster for an activation of the https .. it will be done under 12 hours
Regards
Olga Barlow
Support staff
February 28, 2019
4:05 pm
Hello,
Ok. You are welcome.
Regards
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