Issue with the "you may be interested" in product page

This topic has 12 replies, 3 voices, and was last updated 5 years ago ago by Olga Barlow

  • Avatar: popcorner
    popcorner
    Participant
    February 26, 2019 at 10:25

    Hi
    I encounter a problem with the display of the related produc in the product page ; It loads, but the products are never shown ..
    Could you help me please
    Regards

    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2019 at 10:30

    Hello,

    Try to disable 3rd party plugins and check if one of plugins causes the problem.

    Regards

    Avatar: popcorner
    popcorner
    Participant
    February 26, 2019 at 12:23

    ok
    I’ll try one by one … any idea of the plugin that could cause that ? (maybe you already have users that have encountered that issue)

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2019 at 13:18

    On your site, I can see this error https://prnt.sc/mqbl3p Try to disable Stripe plugin, if the problem will be solved, you need to set correct settings for the plugin.

    Regards

    Avatar: popcorner
    popcorner
    Participant
    February 28, 2019 at 09:14

    Hi
    and thank you for this answer … even if that’s annoying gbecause of Stripe is the solution for me to accept that people pay by card :/

    And the thing is that i also use Xstore in an other website , also with Stripe, but there it works (https://bellemme.com/produit/sac-rond-albertine) … do you know why ? Do you know any alternative solution to Stripe or this problem ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2019 at 09:21

    Hello,

    I can’t check bellemme.com because it is under maintenance mode http://prntscr.com/mr7qgo
    Try to compare settings of Stripe plugin on both sites. Make sure that settings of the plugin are correct on leshopdescoquettes.fr

    Regards

    Avatar: popcorner
    popcorner
    Participant
    February 28, 2019 at 09:57

    Hi I have shut off the maintenance mode on https://bellemme.com/

    When I look at the stripe settings I don’t see any difference :/

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2019 at 10:17

    Hello,

    I would recommend you to contact support of the plugin to get help in solving the error https://prnt.sc/mqbl3p

    Regards

    Avatar: popcorner
    popcorner
    Participant
    February 28, 2019 at 11:18

    its transmited to the plugin support .. but am affraid it is not such a good support than yours 😉

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 28, 2019 at 12:10

    Hello,

    I suppose you just need to get SSL if you want to use Stripe because you have “Uncaught IntegrationError: Live Stripe.js integrations must use HTTPS”. HTTPS is Stripe system requirement https://stripe.com/docs/security .

    Till this happened you can just disable Stripe because it won’t work in the right way.

    Regards

    Avatar: popcorner
    popcorner
    Participant
    February 28, 2019 at 13:46

    Ok thanks, really clear for me ..

    So I have asked to my hoster for an activation of the https .. it will be done under 12 hours

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 28, 2019 at 16:05

    Hello,

    Ok. You are welcome.

    Regards

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