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Error 404 for brands - by nebcreative - on WordPress WooCommerce support

This topic has 22 replies, 4 voices, and was last updated 5 years, 1 months ago ago by Olga Barlow

nebcreative

Participant

February 25, 2019 at 02:48

when i click on brands via widget on shop pages and the front page carousel. goes to for example: “http://nebcreative.com/af/shop/brand/kswap-oem-parts/” or http://nebcreative.com/af/shop/brand/insaneshafts/ does it on firefox and chrome just a note.

i looked at a couple of products and saw nothing that looked out of place

Please, contact administrator
for this information.

#209736 Copied Theme version: newest WooCommerce version: newest

21 Answers

John Holden

Support staff

February 25, 2019 at 07:55

Hi,

Please send Admin info (wp-admin URL, username, password), I will check this problem for you.

Regards,

#209740 Copied

nebcreative

Participant

February 25, 2019 at 15:57

i stated that this is supplied in previous ticket but

Please contact administrator
for this information.

#209817 Copied

Rose Tyler

Support staff

February 25, 2019 at 16:01

Hello,

Is the problem solved? https://prnt.sc/mpw8s9

Regards

#209818 Copied

nebcreative

Participant

February 26, 2019 at 04:07

– from the shop pages and from the home page brand carousel still getting the error 404, every so often it works but none of the last 10 times i went to it.

NOTE: If you click on the brand from the woocommerce settings drop down in the admin u can see the products connected to each product, not sure what is going on I am womdering if a plugin is doing it or what is causing it

#209832 Copied

John Holden

Support staff

February 26, 2019 at 05:32

Hi,

It caused by “WooCommerce Vehicle Parts Finder -Make/Model/Year/Engine/Category/Keyword” plugin

Regardsm

#209840 Copied

nebcreative

Participant

February 26, 2019 at 16:12

i thought it may be, that plugin was a lot of work to setup so i hope it will get worked out…

NOTE: the site still has error 404 brand linking issues when the plugin was deactivated and it has no error now that i reactivated it to make sure all my settings were still present. So currently it is working at 10:12am my time in boston area

NOTE2: This is an intermittent issue so it may represent as working and not working at different times

#209920 Copied

nebcreative

Participant

February 26, 2019 at 16:17

within 2 minutes it went back to not working both with the plugin activated and deactivated

I contacted the plugin developer as well

#209921 Copied

Olga Barlow

Support staff

February 26, 2019 at 18:21

Hello,

It’s very strange but I don’t see any issue with the brand page at this moment on your site https://gyazo.com/ba0b3964154eec76e39b28f2a6c4647b

Regards

#209929 Copied
Olga Barlow

Support staff

February 26, 2019 at 18:35
P.S. You have a lot of warnings in your log file.
```
PHP Warning:  PHP Startup: SourceGuardian: Unable to initialize module
Module compiled with module API=20131226
PHP    compiled with module API=20160303
These options need to match
 in Unknown on line 0
```
Please, fix them.

Regards
#209930 Copied
nebcreative

Participant

February 26, 2019 at 20:42

not sure what you want me to do this is running 7.2 or higher php so not sure what you want me to do as currently it is not displaying brands, also the plugin developer stated that if the plugin in is inactive and we are still seeing the issue its likely not his plugin

#209937 Copied

nebcreative

Participant

February 26, 2019 at 20:47

also is someone else working this ticket as i reenabled that above mentioned plugin to try and let the plugin developer look at it…

#209938 Copied

nebcreative

Participant

February 26, 2019 at 20:59

just called hosting and they did not upgrade the php version as i requested 2 weeks ago

#209939 Copied

John Holden

Support staff

February 27, 2019 at 05:35

Hi,

Please fix all errors in log file as Olga mentioned and try again.

The brand is now working fine on my end: https://drive.google.com/file/d/1KY5QcgTm2BIXMX111QbxPD1Hs024svbC/view

Regards,

#209944 Copied

nebcreative

Participant

February 27, 2019 at 07:06

unsure how to fix those issues but i believe the problem was the dated php version running on the server

#209952 Copied

Olga Barlow

Support staff

February 27, 2019 at 11:38

Hello,

Yes, probably problems with PHP version could be the reason of the problem. So, did you fix the warnings and solve the PHP version issue? Do you still have the problem with the brands page?

Regards

#209963 Copied

nebcreative

Participant

February 28, 2019 at 04:48

I assume you mean the log in woocommerce status?

– The php version issue was supposed to be fixed and the brands were working until i just checked now, it is not working again. The current php verion is 7.1 so that is changed as of yesterday.

I see a bunch of different errors not sure how to fix any of them really

#210033 Copied

John Holden

Support staff

February 28, 2019 at 04:56

Hi,

You can ask hosting provider to check error_log file, they will understand http://prntscr.com/mr5btf

Regards,
Hung PD

#210036 Copied

nebcreative

Participant

February 28, 2019 at 05:15

i will talk to them tomorrow. I did just disable the “Woo Import Export” premium plugin i bought to move all the products, users, and transaction from the current live store they have. I wa imediatly able to get to the brands BUT as it goes in and out it is difficult to say.

– Regarding the log Olga was able to access them prior to that file manager plugin being a suggested plugin so I assume she is talking about the log inside the woocommerce settings area BUT i will have them look at the log

#210039 Copied

Olga Barlow

Support staff

February 28, 2019 at 10:03

Hello,

Ok. Let us know once you get the answer. And if you still have the brand problem after that we’ll take a look again.

Regards

#210067 Copied
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