Hi, we have a problem on the home page our web site, we can not save, this is the message is
The requested resource
is no longer available on this server and there is no forwarding address. Please remove
all references to this resource.
Thanks on advanced
best regardsTheme version: xstore 188.8.131.52
Check .htaccess file and remove any problematic rules. Seems you have some limits there. This issue is not related to our theme.
Thank you very much
I would like to manage the categories of the portfolio as you do with the products, even the portfolio has the categories, but I do not know how to manage “parent categories”
Thanks on advanced
Yes I know and we do this, Portfolio, check please beacuse portfolio have some problems
Provide FTP access to your site, please. Our developers will take a closer look at your problem.
1) You provided cPanel link instead of FTP host. cPanel it’s not the FTP!
2) We can’t sign in to cPanel using these credentials. The login is invalid.
3) Provide us correct FTP host, username and pass.
it’s the same
Nope, does not work.
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
we don’t have problems, look the screenshot
Password on your screenshot includes 12 symbols but you provided 15 in Private content area (including white space). So, you provided an incorrect password to me. Please, check it!
Can you try to connect to FTP using the pass that you provided by copy/paste? Don’t use your saved connection but try the credentials from our topic.
You provided the same password and it still does not work. Maybe try to generate the new pass? Or create the new user just for our support, don’t know. We can’t connect to your FTP and just spend the time.
sorry, I created another account
I hope now is ok 🙂
may be the problem is here?
Thanks. The topic was passed to our developers. They will be able to check on Monday and I’ll give you the answer.
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