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Error on home page - by montse - on WordPress WooCommerce support

This topic has 29 replies, 4 voices, and was last updated 4 years, 11 months ago ago by Rose Tyler

montse

Participant

February 21, 2019 at 12:01

Hi, we have a problem on the home page our web site, we can not save, this is the message is

Gone
The requested resource
/wp-admin/post.php
is no longer available on this server and there is no forwarding address. Please remove
all references to this resource.

Thanks on advanced

best regards

Please, contact administrator
for this information.

#209581 Copied Theme version: xstore 5.1.6.1

28 Answers

Olga Barlow

Support staff

February 21, 2019 at 15:21

Hello,

Check .htaccess file and remove any problematic rules. Seems you have some limits there. This issue is not related to our theme.

Regards

#209598 Copied

montse

Participant

February 26, 2019 at 20:06

Thank you very much

another question

I would like to manage the categories of the portfolio as you do with the products, even the portfolio has the categories, but I do not know how to manage “parent categories”

Thanks on advanced

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for this information.

#209935 Copied

John Holden

Support staff

February 27, 2019 at 06:01

Hi,

The filter is display on Portfolio post type http://prntscr.com/mqnr2l

Regards,

#209946 Copied

montse

Participant

February 27, 2019 at 15:46

Yes I know and we do this, Portfolio, check please beacuse portfolio have some problems

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for this information.

#209986 Copied

Olga Barlow

Support staff

February 27, 2019 at 16:04

Hello,

Provide FTP access to your site, please. Our developers will take a closer look at your problem.

Regards

#209994 Copied

montse

Participant

February 28, 2019 at 15:13

thanks

Please contact administrator
for this information.

#210141 Copied

Olga Barlow

Support staff

February 28, 2019 at 16:47

Hello,

1) You provided cPanel link instead of FTP host. cPanel it’s not the FTP!
2) We can’t sign in to cPanel using these credentials. The login is invalid.
3) Provide us correct FTP host, username and pass.

Regards

#210157 Copied

montse

Participant

February 28, 2019 at 16:58

it’s the same

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for this information.

#210158 Copied

Olga Barlow

Support staff

February 28, 2019 at 17:51

Hello,

Nope, does not work.

Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Regards

#210164 Copied

montse

Participant

February 28, 2019 at 18:10

we don’t have problems, look the screenshot

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for this information.

#210166 Copied

Olga Barlow

Support staff

February 28, 2019 at 18:34

Hello,

Password on your screenshot includes 12 symbols but you provided 15 in Private content area (including white space). So, you provided an incorrect password to me. Please, check it!

Regards

#210169 Copied

montse

Participant

February 28, 2019 at 18:47

check now

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for this information.

#210171 Copied

montse

Participant

February 28, 2019 at 19:13

some informations

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for this information.

#210172 Copied

Olga Barlow

Support staff

March 1, 2019 at 10:33

Hello,

Can you try to connect to FTP using the pass that you provided by copy/paste? Don’t use your saved connection but try the credentials from our topic.
You provided the same password and it still does not work. Maybe try to generate the new pass? Or create the new user just for our support, don’t know. We can’t connect to your FTP and just spend the time.

Regards

#210212 Copied

montse

Participant

March 1, 2019 at 12:09

sorry, I created another account

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for this information.

#210220 Copied

Olga Barlow

Support staff

March 1, 2019 at 13:24

Hello,

Now access works but change the destination folder for our user because you provided access to empty directory http://prntscr.com/mrt7my

Regards

#210234 Copied

montse

Participant

March 1, 2019 at 15:02

I hope now is ok 🙂

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for this information.

#210242 Copied

montse

Participant

March 1, 2019 at 15:14

may be the problem is here?

Please contact administrator
for this information.

#210243 Copied

Rose Tyler

Support staff

March 1, 2019 at 15:24

Hello,

Thanks. The topic was passed to our developers. They will be able to check on Monday and I’ll give you the answer.

Regards

#210245 Copied
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