1) Do you use any third-party plugins that do not come bundled with our theme?
2) Are related products enabled on your site (Theme Options > Single product > Related products)?
3) How many products do you have in every category? Do you have at least 2 products in the category to display them in related products section if related products option is enabled?
1) Try to disable all the third-party plugin that you have, keep enabled only required bundled plugins https://xstore.helpscoutdocs.com/article/36-included-plugins to check if one of additional plugins causes the problem on your site.
2) Are related products enabled on your site (Theme Options > Single product > Related products)?
3) How many products do you have in every category? Do you have at least 2 products in the category to display them in related products section if related products option is enabled?
4) What version of XStore theme do you use? Go to Appearance > Themes > Theme Details http://prntscr.com/mr717i > http://prntscr.com/mr71bf to check it.
What version of Core plugin do you use?
5) Are you using a child theme? Did you make changes in template files?
6) What PHP version do you use?
You can use such screenshot maker as Lightshot https://prnt.sc/
Regards
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