Forum Replies Created

Viewing 30 posts - 21,601 through 21,630 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2019 at 10:59

    Hello,

    I have updated theme. Now enable reCaptcha http://prntscr.com/nzvnni and clear CDN cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2019 at 10:24

    Hello,

    Go to Theme Options > Shop > Product Styles > disable hove effect http://prntscr.com/nzv3lo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2019 at 10:06

    Hello,

    That option probably causes js error because enables scripts in the wrong order. Keep option disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2019 at 09:25

    Hello,

    Our theme doesn’t include any special option for this because WooCommerce provides its own option (Appearance > Customize > WooCommerce > Product catalog http://prntscr.com/nzu5ja). If you want to customize it contact WooCommerce plugin support or order additional customization service here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 17:37

    Hello,

    Go to Theme Options > Header > Header Layout > Mini cart banner content and remove or change the content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 17:35

    Hello,

    Provide FTP access to your site to allow us to enable WP debug and check files to find the reason of the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 15:57

    Hello,

    1) Don’t use 5000x2800px image for the logo which block size is 230×180. We have uploaded optimized image for your logo and breadcrumbs. Now instead of the 8MB it is 32 KB. If you will use images with 8MB size your site will be very slow. We would recommend to use Tinypng to optimize images https://tinypng.com/

    2) If you want to get effet when the header is over content below then enable option http://prntscr.com/nywtyv

    3) Use image in breadcrumbs settings to show it for all the pages http://prntscr.com/nywutd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 15:38

    Hello,

    We have sent files with the fix to your registration email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 13:32

    Hello,

    Edit section background http://prntscr.com/nyulju

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 13:23

    Hello,

    It was Custom CSS http://prntscr.com/nyug3w
    We have removed the mobile menu bg from the custom styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 13:19

    Hello,

    Seems problem was caused by Jetpack z WordPress.com plugin. Check the plugin settings, maybe it has an option to enable AMP version for the mobile devices or something. Contact plugin authors to get help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 12:05

    Hello,

    Nope, maybe you disabled WPML but you did not disable the WooCommerce WPML http://prntscr.com/nyt6i3
    Provide Dashboard access, we’ll disable it for you. You are not the first why reported about this issue and it’s not related to our theme but to WooCommerce WPML plugin. You’ll solve the problem faster if just contact WPML support.

    You can enable the default theme (Storefront), inspect elements and found that if WooCommerce WPML plugin is enabled admin.css style is called on the frontend http://prntscr.com/nyt8de
    Actually, these styles break the tabs layout https://gyazo.com/603521ce5bb8406f5f06b8180cd6487b?token=ce848894f1b6f75c9737e3d90d849585

    Hope my explanation is clear.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 11:57

    Hello,

    1) Everything depends on the styles you want to overwrite. If styles in the parent theme contain Important then you won’t overwrite them without that. But if styles of the parent theme do not have important then you can overwrite them just using dipper selector structure.
    We would recommend using child theme style.css if you have a lot of CSS styles.

    2) You are using the Ultimate Addons option to add parallax image and seems that plugin does not enable scripts on the blog page. Provide FTP access to find out why.

    3) If you have questions that are not related to mentioned above then it would be better to create the new topic to avoid misunderstanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 11:29

    Hello,

    Point is that we don’t have the import file with images of the products because we don’t provide them due to reasons described before.
    I have manually uploaded a few images of the products like the example. If you need more products then use your own images, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 11:11

    Hello,

    We have updated theme. But seems you made changes directly in template files.
    We moved some styles to child theme style.css but I’m not sure if you changed only styles.

    Don’t change the parent theme files! If you want to change something or add additional options use child theme.

    Seems you are using the server cache. Don’t forget to clear it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 09:58

    Hello,

    It’s not related to our theme, so we don’t have such information.
    Read the WP ticket and solutions provided there https://core.trac.wordpress.org/ticket/41083

    We are theme support and could help you only with issues related strictly to our theme and to theme code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2019 at 09:10

    Hello,

    Looks that HTML structure of your page is broken. Provide temporary Dashboard and FTP access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 19:09

    Hello,

    You are welcome.
    After moving the copy to new server/domain then go to XStore > Dashboard and deactivate theme. Activate theme using new purchase code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 19:07

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 16:35

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 16:34

    Hello,

    Static Block layout would not change if anybody does not change it. We can’t detect who did it for you. We can just help you to change the layout according to your request.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 16:30

    Hello,

    1) This is bug of the RTL version, either wait for the next theme update or provide FTP access to your site and we’ll fix this.
    2) Go to Appearance > Customize > WooCommerce > Product Images > disable crop option and then regenerate thumbnails using Regenerate thumbnails plugin to apply changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 16:17

    Hello,

    Can’t check your site because of the maintenance mode. Add this code to child theme style.css

    .single-product ul.st-swatch-size-large li {
        width: 70px;
        height: 70px;
    }

    Provide temporary Dashboard access if it does not help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 16:14

    Hello,

    1) Upload slider bg from Revolution slider settings http://prntscr.com/nyggg1
    (https://xstore.8theme.com/demos/engineer/wp-content/uploads/sites/9/2017/03/slider-bg.png)
    2) Use png images with transparent bg for products that you would like to show in the slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 16:00

    Hello,

    If you want to change the footer layout go to Static Blocks and edit footer static block content according to your needs, for example http://prntscr.com/nyg9wx

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 15:29

    Hello,

    Clear the browser cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 15:24

    Hello,

    What page do you want to like? Link that you have is not available http://prntscr.com/nyfokw
    That’s why you don’t have any button in the top bar. Solve the problem with your FB page to get the button back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 14:55

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 11:20

    Hello,

    That video tutorial is created for the XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546/ Classico theme does not have the option to use static blocks for the mega menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 6, 2019 at 11:18

    Hello,

    If you plan to build your own site why does it matter what product images come with dummy content?
    Just edit products and upload your own images for the products. All the other things (theme options, content layout, blocks) are the same as on our demo.

    We did not include product images because customers can’t use them without an individual license. So, even if you get images from our demo for the products you can’t use them in your project.

    Regards

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Viewing 30 posts - 21,601 through 21,630 (of 30,391 total)
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