XStore Core plugin error - by d4r1uzzo - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

  • Avatar: d4r1uzzo
    d4r1uzzo
    Participant
    June 5, 2019 at 09:40

    Hello,
    I received a notification from wordpress warning me of an error due to the “XStore Core” plugin

    Details of the error
    ====================
    An error of E_COMPILE_ERROR was caused in line 163 of the file /web/htdocs/www.sapeitalia.com/home/sapeitalia/wp-content/plugins/et-core-plugin/inc/shortcodes/banner.php. Error message: require_once (): Failed opening required ‘/web/htdocs/www.sapeitalia.com/home/sapeitalia/wp-content/plugins/js_composer/config/content/vc-custom-heading-element.php’ ( include_path = ‘.: / php7.2 / lib / php’)

    http://prnt.sc/nxtnk0

    Greetings,
    Dario

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 5, 2019 at 14:06

    Hello,

    Looks like /wp-content/plugins/js_composer/config/content/vc-custom-heading-element.php file is missing. Please, try to disable and remove WPBakery plugin and install it again (Appearance > Install plugin). If you still have this error after that provide us with Dashboard and FTP access to your site and describe your actions before you get the error.

    Regards

    Avatar: d4r1uzzo
    d4r1uzzo
    Participant
    June 6, 2019 at 09:31

    Hello,
    as suggested I removed and re-installed the plugin, but I still find these warnings:

    http://prnt.sc/nya7ba

    I don’t understand if I solved it with the plugin or it’s due to something else.

    Greetings,
    Dario

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 6, 2019 at 11:14

    Hello,

    What version of PHP do you use? We found similar request to WP support https://wordpress.org/support/topic/error-on-my-dashborad/

    Regards

    Avatar: d4r1uzzo
    d4r1uzzo
    Participant
    June 7, 2019 at 08:53

    Hello,
    I use php version 7.2.

    Is it an alert I can ignore? and hide it by disabling debug mode?

    Greetings,
    Dario

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 7, 2019 at 09:58

    Hello,

    It’s not related to our theme, so we don’t have such information.
    Read the WP ticket and solutions provided there https://core.trac.wordpress.org/ticket/41083

    We are theme support and could help you only with issues related strictly to our theme and to theme code.

    Regards

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