XStore Core plugin error

• 

  d4r1uzzo

  |

  Participant

  | June 5, 2019 at 9:40 am

  Hello,
  I received a notification from wordpress warning me of an error due to the “XStore Core” plugin

  Details of the error
  ====================
  An error of E_COMPILE_ERROR was caused in line 163 of the file /web/htdocs/www.sapeitalia.com/home/sapeitalia/wp-content/plugins/et-core-plugin/inc/shortcodes/banner.php. Error message: require_once (): Failed opening required ‘/web/htdocs/www.sapeitalia.com/home/sapeitalia/wp-content/plugins/js_composer/config/content/vc-custom-heading-element.php’ ( include_path = ‘.: / php7.2 / lib / php’)

  http://prnt.sc/nxtnk0

  Greetings,
  Dario

  Site URL: hidden

  Theme version: 5.3.1

  WooCommerce version: 3.6.4

  #215013 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 5, 2019 at 2:06 pm

  Hello,

  Looks like /wp-content/plugins/js_composer/config/content/vc-custom-heading-element.php file is missing. Please, try to disable and remove WPBakery plugin and install it again (Appearance > Install plugin). If you still have this error after that provide us with Dashboard and FTP access to your site and describe your actions before you get the error.

  Regards

  #215042 copied to clipboard
  

  d4r1uzzo

  |

  Participant

  | June 6, 2019 at 9:31 am

  Hello,
  as suggested I removed and re-installed the plugin, but I still find these warnings:

  http://prnt.sc/nya7ba

  I don’t understand if I solved it with the plugin or it’s due to something else.

  Greetings,
  Dario

  #215102 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 6, 2019 at 11:14 am

  Hello,

  What version of PHP do you use? We found similar request to WP support https://wordpress.org/support/topic/error-on-my-dashborad/

  Regards

  #215114 copied to clipboard
  

  d4r1uzzo

  |

  Participant

  | June 7, 2019 at 8:53 am

  Hello,
  I use php version 7.2.

  Is it an alert I can ignore? and hide it by disabling debug mode?

  Greetings,
  Dario

  #215178 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 7, 2019 at 9:58 am

  Hello,

  It’s not related to our theme, so we don’t have such information.
  Read the WP ticket and solutions provided there https://core.trac.wordpress.org/ticket/41083

  We are theme support and could help you only with issues related strictly to our theme and to theme code.

  Regards

  #215184 copied to clipboard
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