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Topic: Installation Error

msmetics1

Participant

June 5, 2019 9:46 am

hello, I purchased your theme on the 29th of may and I have been unable to use it it doesn’t download completely and as such I am unable to run your setup wizard or install plugins
My dashboard and FTP access codes are
Site URL: hidden
Theme version: 5.3.1
WooCommerce version: 3.6.4

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Rose Tyler

Support staff

June 5, 2019 12:05 pm

Hello,

Thanks for contacting us.
You provided access to cPanel but not to FTP. Please, provide access to your FTP (host, username, password, port).
Also, you need to increase Upload max filesize – http://prntscr.com/nxvtau Contact your hosting provider to get help with this.
https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Waiting for your reply.

Regards

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msmetics1

Participant

June 5, 2019 3:16 pm

Hello, I have updated the ftp information

Thank you

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Olga Barlow

Support staff

June 5, 2019 4:55 pm

Hello,

Check now.

Regards

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msmetics1

Participant

June 16, 2019 8:11 pm

Hello,
I mistakenly deleted permanently my weddings demo homepage, I have tried to reinstall DEMO but I didnt get my weddings DEMO content back. please help

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Olga Barlow

Support staff

June 17, 2019 7:26 pm

Hello,

Download the IMport files archive https://www.8theme.com/downloads
Extract and find the wedding folder inside. Use dummy.xml to import it using default WP import (Tools > Import > WordPress).

Regards

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