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Installation Error - by msmetics1 - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years, 10 months ago ago by Olga Barlow

msmetics1

Participant

June 5, 2019 at 09:46

hello, I purchased your theme on the 29th of may and I have been unable to use it it doesn’t download completely and as such I am unable to run your setup wizard or install plugins
My dashboard and FTP access codes are

Please, contact administrator
for this information.

#215014 Copied Theme version: 5.3.1 WooCommerce version: 3.6.4

5 Answers

Rose Tyler

Support staff

June 5, 2019 at 12:05

Hello,

Thanks for contacting us.
You provided access to cPanel but not to FTP. Please, provide access to your FTP (host, username, password, port).
Also, you need to increase Upload max filesize – http://prntscr.com/nxvtau Contact your hosting provider to get help with this.
https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Waiting for your reply.

Regards

#215023 Copied

msmetics1

Participant

June 5, 2019 at 15:16

Hello, I have updated the ftp information

Thank you

Please contact administrator
for this information.

#215059 Copied

Olga Barlow

Support staff

June 5, 2019 at 16:55

Hello,

Check now.

Regards

#215065 Copied

msmetics1

Participant

June 16, 2019 at 20:11

Hello,
I mistakenly deleted permanently my weddings demo homepage, I have tried to reinstall DEMO but I didnt get my weddings DEMO content back. please help

#215699 Copied

Olga Barlow

Support staff

June 17, 2019 at 19:26

Hello,

Download the IMport files archive https://www.8theme.com/downloads
Extract and find the wedding folder inside. Use dummy.xml to import it using default WP import (Tools > Import > WordPress).

Regards

#215725 Copied
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