Installation Error

• 

  msmetics1

  |

  Participant

  | June 5, 2019 at 9:46 am

  hello, I purchased your theme on the 29th of may and I have been unable to use it it doesn’t download completely and as such I am unable to run your setup wizard or install plugins
  My dashboard and FTP access codes are

  Site URL: hidden

  Theme version: 5.3.1

  WooCommerce version: 3.6.4

  

  Content is visible for topic creator and
  support staff only.

  #215014 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | June 5, 2019 at 12:05 pm

  Hello,

  Thanks for contacting us.
  You provided access to cPanel but not to FTP. Please, provide access to your FTP (host, username, password, port).
  Also, you need to increase Upload max filesize – http://prntscr.com/nxvtau Contact your hosting provider to get help with this.
  https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
  Waiting for your reply.

  Regards

  #215023 copied to clipboard
  

  msmetics1

  |

  Participant

  | June 5, 2019 at 3:16 pm

  Hello, I have updated the ftp information

  Thank you

  

  Content is visible for topic creator and
  support staff only.

  #215059 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | June 5, 2019 at 4:55 pm

  Hello,

  Check now.

  Regards

  #215065 copied to clipboard
  

  msmetics1

  |

  Participant

  | June 16, 2019 at 8:11 pm

  Hello,
  I mistakenly deleted permanently my weddings demo homepage, I have tried to reinstall DEMO but I didnt get my weddings DEMO content back. please help

  #215699 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | June 17, 2019 at 7:26 pm

  Hello,

  Download the IMport files archive https://www.8theme.com/downloads
  Extract and find the wedding folder inside. Use dummy.xml to import it using default WP import (Tools > Import > WordPress).

  Regards

  #215725 copied to clipboard
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