Forum Replies Created

Viewing 30 posts - 21,331 through 21,360 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 1, 2019 at 10:54

    Hello,

    This is the default content if the widgets area is empty. Either edit the page and choose Without sidebar in 8theme page Options > Sidebar position. Or go to Appearance > Widgets > add the empty text widget to Main widget area if you want to keep sidebar but just clear that area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 1, 2019 at 10:51

    Hello,

    Provide also Temporary Dashboard access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 1, 2019 at 10:50

    Hello,

    Try to install and change the default WP login page using WPS Hide Login plugin. I suppose that problem could be related to default WP registration, not with the custom one. Changes of the default login page helped for a few users to prevent spam registrations. Let me know if it helps to you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 1, 2019 at 10:28

    P.S. Also if you use any other cache in addition to CDN disable it because we can’t even switch between default and Legenda theme because of the cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 1, 2019 at 10:00

    Hello,

    Provide FTP access to your site to check the problem in more details and enable dev mode in Cloudflare setting to prevent caching till we fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 15:13

    Hello,

    I suppose errors were caused by previous problems. I have cleared the error log and don’t see any new error there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 15:01

    Hello,

    Check now, please.
    We have added the following code to Custom CSS to fix the issue

    .vc_tta-style-classic .vc_tta-panel .vc_tta-panel-heading .vc_tta-controls-icon-position-left a span {
        padding-left: 30px;
    }
    .wpb-js-composer .vc_tta.vc_general .vc_tta-panel-body {
        margin: 20px 20px 20px 45px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 14:50

    Hello,

    Seems XStore core plugins was broken. I have reinstalled plugin and everything works ok. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 14:29

    Hello,

    1) Add the correct footer to Appearance > Widgets > Footer http://prntscr.com/o7wzvt to apply it for all the pages including Products.
    2) Additional custom block in Product options http://prntscr.com/o7x6fa is the block that appears below the product tabs to allow the store owner to add the advanced description or any promo information for the products, it’s now the footer!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 14:28

    Hello,

    1) Add the correct footer to Appearance > Widgets > Footer http://prntscr.com/o7wzvt to apply it for all the pages.
    2) Additional custom block in Product options http://prntscr.com/o7x6fa is the block that appears below the product tabs to allow the store owner to add the advanced description or any promo information for the products, it’s now the footer!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 14:10

    Hello,

    Why do you create topic on Blanco support forum if you use Legenda theme? Use Legenda support forum https://www.8theme.com/forums/legenda-support-forum/ next time!

    Provide Dashboard access to your site to check the settings and find out if problem is related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 12:40

    Hello,

    Glad to hear that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 12:39

    Hello,

    Provide us screenshot of the message you get.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 12:38

    Hello,

    Go to Appearance > Customize > WooCommerce > Product images and change images width from 300 to 450. Regenerate thumbnails to apply changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 12:27

    Hello,

    Use Classic style to get category title block below the image http://prntscr.com/o7vfkd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 12:22

    Hello,

    Probably because hard crop option is enabled in Appearance > WooCommerce > Product images. Disable crop is you want to have original proportions of the images on the grid.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 12:14

    Hello,

    We are glad to hear that you sorted out. Feel free to contact us if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 12:13

    Hello,

    Problem was fixed. Update theme to version 5.4, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 28, 2019 at 12:12

    Hello,

    What are you trying to activate using theme purchase code? Are you sure that this is theme activation or maybe you are trying to activate bundled plugin like Subscriptio, WPBakery, Revolution? There is no need to activate bundled plugins to use it with our theme https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 16:43

    Hello,

    Autoupdate will be available within the next 2 days. Meanwhile, you may update theme using archive from ThemeForest.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 16:31

    Hello,

    Our developers need some time to fix the problem with the brands’ filter. I’ll inform you once we find a solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 16:27

    Hello,

    1) That gap is the default padding of the page content http://prntscr.com/o7i5js
    If you want to remove it for that page only edit the page and add the following code to page custom CSS

    .content-page, .page-content {
        padding-bottom: 0;
    }

    Add the code to Theme Options > Custom CSS if you want to remove the gap for the whole site.

    2) Misprint in the custom CSS http://prntscr.com/o7if9u caused the problem with the row styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 15:51

    Hello,

    Add the following code to custom CSS

    .single-product .cart td {
        text-align: left;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 15:45

    Hello,

    Base support does not cover issues related to site optimization, we can help you with theme options/bugs only. If you need help with site optimization submit request to WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 15:35

    Hello,

    Create php file in child theme with the name of the necessary template, use this name as the template name http://prntscr.com/o7hk78 and then call the header, footer and content you need. Save. After that template will be available in the list of page templates http://prntscr.com/o7hm14

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 15:13

    Hello,

    By default the Blank page is the page that does not have header and footer and displays content only. We use this template to create coming soon pages, for example.
    If you need page with header and footer why do you need Blank template? Use the default template.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 08:39

    Thank you. We passed your issue to our developers and inform you once they fix the issue with the brand filter.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 08:37

    Hello,

    I don’t see any problem with link http://prntscr.com/o7aob9 Could you provide screenshot of the problem for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2019 at 08:31

    Hello,

    We have updated included plugins to latest versions and slider on hover works ok now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 16:22

    Hello,

    1) If you use Static Block to create footer and WPBakery columns to create layout then choose the 1 column layout in Theme Options http://prntscr.com/o705f7 In another case you have 4 columns with paddings http://prntscr.com/o705pr

    2) Every default element has default margin http://prntscr.com/o7073v Use design options to remove or change it http://prntscr.com/o707py

    Check now.

    Regards

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Viewing 30 posts - 21,331 through 21,360 (of 30,391 total)
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