I suppose errors were caused by previous problems. I have cleared the error log and don’t see any new error there.
Regards
Olga Barlow
Participant
June 28, 2019 at 15:01
Hello,
Check now, please.
We have added the following code to Custom CSS to fix the issue
.vc_tta-style-classic .vc_tta-panel .vc_tta-panel-heading .vc_tta-controls-icon-position-left a span {
padding-left: 30px;
}
.wpb-js-composer .vc_tta.vc_general .vc_tta-panel-body {
margin: 20px 20px 20px 45px;
}
Regards
Olga Barlow
Participant
June 28, 2019 at 14:50
Hello,
Seems XStore core plugins was broken. I have reinstalled plugin and everything works ok. Check, please.
Regards
Olga Barlow
Participant
June 28, 2019 at 14:29
Hello,
1) Add the correct footer to Appearance > Widgets > Footer http://prntscr.com/o7wzvt to apply it for all the pages including Products.
2) Additional custom block in Product options http://prntscr.com/o7x6fa is the block that appears below the product tabs to allow the store owner to add the advanced description or any promo information for the products, it’s now the footer!
Regards
Olga Barlow
Participant
June 28, 2019 at 14:28
Hello,
1) Add the correct footer to Appearance > Widgets > Footer http://prntscr.com/o7wzvt to apply it for all the pages.
2) Additional custom block in Product options http://prntscr.com/o7x6fa is the block that appears below the product tabs to allow the store owner to add the advanced description or any promo information for the products, it’s now the footer!
Probably because hard crop option is enabled in Appearance > WooCommerce > Product images. Disable crop is you want to have original proportions of the images on the grid.
Regards
Olga Barlow
Participant
June 28, 2019 at 12:14
Hello,
We are glad to hear that you sorted out. Feel free to contact us if you need any other help.
Regards
Olga Barlow
Participant
June 28, 2019 at 12:13
Hello,
Problem was fixed. Update theme to version 5.4, please.
Regards
Olga Barlow
Participant
June 28, 2019 at 12:12
Hello,
What are you trying to activate using theme purchase code? Are you sure that this is theme activation or maybe you are trying to activate bundled plugin like Subscriptio, WPBakery, Revolution? There is no need to activate bundled plugins to use it with our theme https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Regards
Olga Barlow
Participant
June 27, 2019 at 16:43
Hello,
Autoupdate will be available within the next 2 days. Meanwhile, you may update theme using archive from ThemeForest.
Regards
Olga Barlow
Participant
June 27, 2019 at 16:31
Hello,
Our developers need some time to fix the problem with the brands’ filter. I’ll inform you once we find a solution.
Regards
Olga Barlow
Participant
June 27, 2019 at 16:27
Hello,
1) That gap is the default padding of the page content http://prntscr.com/o7i5js
If you want to remove it for that page only edit the page and add the following code to page custom CSS
Base support does not cover issues related to site optimization, we can help you with theme options/bugs only. If you need help with site optimization submit request to WPKraken team.
Regards
Olga Barlow
Participant
June 27, 2019 at 15:35
Hello,
Create php file in child theme with the name of the necessary template, use this name as the template name http://prntscr.com/o7hk78 and then call the header, footer and content you need. Save. After that template will be available in the list of page templates http://prntscr.com/o7hm14
Regards
Olga Barlow
Participant
June 27, 2019 at 15:13
Hello,
By default the Blank page is the page that does not have header and footer and displays content only. We use this template to create coming soon pages, for example.
If you need page with header and footer why do you need Blank template? Use the default template.
Regards
Olga Barlow
Participant
June 27, 2019 at 08:39
Thank you. We passed your issue to our developers and inform you once they fix the issue with the brand filter.
Regards
Olga Barlow
Participant
June 27, 2019 at 08:37
Hello,
I don’t see any problem with link http://prntscr.com/o7aob9 Could you provide screenshot of the problem for better understanding?
Regards
Olga Barlow
Participant
June 27, 2019 at 08:31
Hello,
We have updated included plugins to latest versions and slider on hover works ok now.
Regards
Olga Barlow
Participant
June 26, 2019 at 16:22
Hello,
1) If you use Static Block to create footer and WPBakery columns to create layout then choose the 1 column layout in Theme Options http://prntscr.com/o705f7 In another case you have 4 columns with paddings http://prntscr.com/o705pr
We are working on your site to help you. Don’t disable Polylang plugin.
Regards
Olga Barlow
Participant
June 26, 2019 at 12:11
Hello,
I don’t understand you. I asked you about FTP access because you reported about the problem with the filter. You told me that you solved the problem and asked another question. I have replied to you but now you sent me FTP access. What’s going on? Should we check the filter issue or what?
Regards
Olga Barlow
Participant
June 26, 2019 at 12:09
Hello,
We did not test our theme with this plugin, so don’t have any information about the compatibility problem. Contact plugin author to fix compatibility.
Regards
Olga Barlow
Participant
June 26, 2019 at 12:05
Hello,
Why do you use out of date XStore Core plugin http://prntscr.com/o6vuuf
Remove plugin and install the correct version (1.2.3 http://prntscr.com/o6vxc6 ) from Appearance > Install plugins.
Let me know if you still have problem after that. If yes, then provide Dashboard and FTP access to your site.
